To send messages to WhatsApp subscribers outside the 24-hour window following their last interaction with your chatbot, you need to use a WhatsApp Message Template. These are also known as Business-Initiated Messages, allowing you to send messages to WhatsApp numbers at any time. Common uses for WhatsApp Message Templates include: Before sending a WhatsApp Message […]
Businesses seeking to engage customers beyond the immediate 24-hour window can significantly benefit from WhatsApp message templates. In this article, we'll guide you through the seamless creation of WhatsApp message templates directly within Sendwo, streamlining your messaging strategy. Templates empower businesses with the ability to craft rich, structured messages incorporating media, making them invaluable tools […]
WhatsApp has become indispensable for businesses seeking to cultivate strong customer relationships. Leveraging WhatsApp's Cloud API empowers businesses to effectively manage customer interactions through pre-defined message templates. These structured messages can be sent at any time, circumventing the 24-hour interaction window limitation. This article will guide you through creating a WhatsApp message template within WhatsApp […]
In today's fast-paced digital landscape, platforms like WhatsApp and Facebook Messenger prioritize user privacy and control. A key aspect of this is the 24-hour messaging rule, which governs how businesses can interact with customers. This article explores the intricacies of this rule, its impact on businesses, and how Sendwo can help you navigate these guidelines […]
WhatsApp has become a crucial channel for businesses to communicate with their customers. By integrating your product catalog directly into WhatsApp, you can significantly increase your sales reach. The WhatsApp Catalog API, a core component of the WhatsApp Business API, enables businesses to seamlessly create and manage their product catalogs within the WhatsApp environment. This […]
Carousel media templates are a powerful tool for showcasing multiple images or videos within a single WhatsApp message. Whether you're highlighting products, promotions, or your store, carousels offer an engaging way to capture user attention. Creating carousels with Sendwo is simple. Let's explore how to build and utilize these effective templates. Create A Carousel Media […]
Broadcasting WhatsApp messages is a cornerstone of Sendwo's functionality. Previously, importing contact lists was limited to CSV files. However, Sendwo now offers enhanced flexibility by allowing you to import WhatsApp contacts directly from Google Sheets. This guide will walk you through the process of importing subscribers or contacts from your Google Sheet to Sendwo. The […]
At Sendwo, we have listened to your feedback and introduced a simple but very useful and powerful feature that allows you to fetch Google Sheet data and use them in Chatbot replies. For example, if you run a business offering services like plumbing, electrical work, and other household solutions, you can seamlessly provide relevant contact […]
We might have multiple WhatsApp chatbots on Sendwo, each responding to specific keywords. But what happens when a user sends a message that doesn't match any of them? We don't want to leave anyone hanging, so we use a "No Match Reply" chatbot. This chatbot activates when no keyword is found. However, what if that […]
In today's era, effective communication is crucial for building strong customer relationships. Automating responses saves time and ensures prompt attention, making customers feel valued. If your website uses WP Forms for inquiries, feedback, or registrations, integrating automated WhatsApp messaging offers a powerful way to streamline communication. This blog post will show you how to set […]
