Frequently Asked Questions
Can I use my existing WhatsApp number?
Yes, you can use an existing WhatsApp number. However, before onboarding, you must first delete the WhatsApp account linked to that number. If you wish to back up your WhatsApp text messages so that you can restore to Wati, you can use our Chat backup plugin
Is there a setup fee for using the WhatsApp API?
There is no setup fee associated with using the WhatsApp API. You can do it yourslf or watch our tutorial video on youtube to DIY.
What does WhatsApp Business API pricing mean if WhatsApp is free?
While regular WhatsApp usage is free, businesses using WhatsApp Business API to grow their business will incur charges for sending customer messages. WhatsApp conversation pricing depends on your customer's country code and your message template. Please check our article on conversational-based pricing for more details.
How can I determine my WhatsApp Business API pricing usage cost?
We have a cost calculator in our pricing page. Please use it to analyze your cost per conversation when you send template messages.
Will my WhatsApp number get banned? What is No BAN** in SendWo?
No, your WhatsApp number will not get banned if you engage properly with your customer list. You will get notified by meta in case the spamming level is increasing. So you can stop running your future campagin and restrategize your next execution and prevent banning. The phone number quality rating keeps giving you hint of your future banning chances which helps you prevent banning. The phone number quality rating can be seen in your business manager of facebook linked to your WhatsApp API.
What does msgs/month [Non AI] means?
Non AI messages per month means the messaging limit that you get every month that are normal conversation between you and your customer in the Live chat inbox of your respective social media channel and no response has been handled by AI.
My site is not built on Woocommerce or Shopify, can we stil integrate our ecommerce to the social media channels via SendWo?
Yes, SendWo gives you access to Developer API of SendWo for any 3rd party integration. So you can still connnect any custom ecommerce soluiton to SendWo and sync your SKU's
WhatsApp flow is a special feature for users to generate a form inside the WhatsApp inbox itself which can act as a lead generation form and can transfer that information to SendWo and furthur sent to any CRM tool via 3rd party integration.
Will i get dedicate support from SendWo team?
You will get dedicated support with SendWo team and consultant on Unlimited Premium Access plan. In enterprise plan, you will get AI and human agent live chat support. Other plans you dont get support. You can still reach out to our live chat whatsapp support for any query and we will resolve. Support tickets can be raised on https://support.sendwo.com
What is SendWo Bot Development Service?
SendWo team can build your chatbots if you are using SendWo's unlimited premium access subscription which is billed monthly.
