Shopify integration with WhatsApp
Connect your Shopify store with Sendwo and automate WhatsApp order notifications, COD alerts, prepaid order updates, shipping messages, and customer follow-ups using WhatsApp Business API.
- Send automated WhatsApp notifications for Shopify orders.
- Connect your Shopify store to Sendwo with webhook workflows.
- Keep customers informed with instant order and payment updates.
- Map Shopify order data into WhatsApp message templates.
- Reduce manual follow-up and improve ecommerce customer experience.
Trusted by growing businesses that use WhatsApp to sell, support, and scale faster.
Automate Shopify customer communication with WhatsApp Business API.
Sendwo helps Shopify merchants send timely WhatsApp updates for orders, COD confirmation, prepaid purchases, shipping status, customer follow-ups, and post-purchase engagement.
Automate Shopify Orders
Streamline order notifications and keep customers updated from the moment they place an order.
- Send COD and prepaid order alerts via WhatsApp.
- Connect your Shopify store effortlessly.
- Keep customers informed with real-time updates.
Simplify Order Management
Use webhook workflows to capture Shopify order data and map it into WhatsApp templates.
- Create customized order notification templates.
- Integrate webhooks to connect Shopify with Sendwo.
- Capture and manage order information efficiently.
Enhance Customer Experience
Send accurate and timely WhatsApp messages that reduce uncertainty after purchase.
- Provide real-time order details.
- Reduce manual follow-up work.
- Improve customer satisfaction with prompt updates.
COD & Prepaid Alerts
Send different WhatsApp messages for COD and prepaid orders based on Shopify payment data.
- Confirm COD orders faster.
- Send prepaid purchase confirmation.
- Reduce confusion around payment status.
Shipping & Delivery Updates
Notify buyers when orders are packed, shipped, out for delivery, delayed, or delivered.
- Send tracking and delivery updates.
- Reduce “Where is my order?” queries.
- Keep buyers informed proactively.
Post-Purchase Engagement
Use WhatsApp to drive reviews, repeat purchases, feedback, and customer loyalty after delivery.
- Send feedback and review requests.
- Trigger personalized promotions.
- Improve repeat purchase communication.
From Shopify order to WhatsApp notification.
Connect Shopify with Sendwo using webhook workflow, capture order data, map the response, and send personalized WhatsApp messages automatically.
Give Shopify customers instant order clarity.
When a customer places an order, Shopify can send order data to Sendwo. Sendwo captures the webhook response, maps values like customer name, phone number, order ID, quantity, payment type, total amount, and delivery details, then sends the right WhatsApp template.
Create a WhatsApp message template
Prepare order confirmation, COD confirmation, prepaid order alert, shipping update, or delivery notification template inside Sendwo.
Create webhook in Shopify
In Shopify admin, create a webhook for events like order creation and keep the format as JSON.
Paste Sendwo webhook callback URL
Use the Sendwo webhook callback URL inside Shopify and send a test notification to capture the response.
Map Shopify data and launch
Use webhook response mapping and data formatter to map Shopify order fields into WhatsApp template variables.
What Shopify merchants can automate with Sendwo.
WhatsApp is one of the fastest ways for ecommerce brands to keep customers informed, reduce support queries, and improve order communication.
Order confirmation
Send instant order confirmation with customer name, order ID, product details, quantity, and total amount.
COD order alert
Send COD-specific messages so customers can confirm the order and understand payment on delivery.
Prepaid order alert
Confirm successful prepaid purchases and reduce anxiety around payment and order processing.
Shipping update
Notify customers when an order is packed, shipped, delayed, out for delivery, or delivered.
Order details message
Send size, color, quantity, delivery date, order total, and other order information on WhatsApp.
Abandoned cart follow-up
Use Shopify and automation workflows to remind shoppers about abandoned carts and pending checkout.
Review request
After delivery, send review or feedback requests to improve trust and collect customer insights.
Repeat purchase campaign
Segment Shopify customers and trigger repeat purchase offers, product recommendations, and loyalty updates.
Perfect for Shopify stores handling COD, prepaid, and high-volume orders.
Shopify merchants need fast order communication. Sendwo helps automate repetitive WhatsApp messages so teams can focus on sales, fulfillment, and customer experience.
Customers trust brands that communicate fast.
After placing an order, customers expect immediate confirmation. WhatsApp order notifications reduce confusion, lower support load, and keep buyers confident throughout the purchase journey.
Start with WhatsApp. Expand customer engagement across channels.
Sendwo is WhatsApp-first, but ecommerce teams can also build customer conversations across Instagram, Telegram, Facebook Messenger, and website chat.
Send order alerts, COD updates, shipping messages, reminders, and campaigns.
Support social commerce conversations and AI-powered replies.
Telegram
Engage Telegram users with automated chatbot workflows.
Messenger
Manage customer conversations from Facebook Messenger.
Website Chat
Convert store visitors with chat widgets and automation.
Connect Shopify automation with your complete Sendwo stack.
Use these internal links to connect this Shopify page with related Sendwo ecommerce, webhook, chatbot, AI, pricing, and support pages.
Explore all integrations
View Sendwo integrations for ecommerce, forms, automation tools, payments, AI, and developer workflows.
⚡Webhook workflow
Trigger WhatsApp notifications from ecommerce, forms, apps, payment, and customer lifecycle events.
🛒WooCommerce integration
Automate WhatsApp order notifications and customer updates for WooCommerce stores.
🤖WhatsApp chatbot
Create WhatsApp chatbot flows to answer product questions, qualify leads, and support ecommerce buyers.
✨Sendwo AI
Enable AI-powered replies and chat automation across WhatsApp, Instagram, Telegram, Messenger, and website chat.
💳Transparent pricing
Compare Sendwo plans, start free forever, and pay zero Sendwo markup on Meta WhatsApp API pricing.
Automate Shopify WhatsApp notifications without overpaying.
Sendwo offers a free forever plan, transparent pricing, zero markup on Meta WhatsApp API pricing, and dedicated support on all paid plans.
Shopify WhatsApp integration questions, answered.
A quick guide for Shopify merchants who want to automate WhatsApp order notifications with Sendwo.
How do I integrate my Shopify store with Sendwo?
First, create a WhatsApp message template in Sendwo. Then go to your Shopify admin, open settings and notifications, create a webhook, choose the Shopify event such as order creation, keep the format as JSON, paste the Sendwo webhook callback URL, and send a test notification. After that, use webhook response mapping in Sendwo to map Shopify order data into your WhatsApp template.
What Shopify notifications can I send through WhatsApp?
You can send order confirmation, COD order alert, prepaid order confirmation, shipping update, delivery update, payment reminder, review request, and post-purchase follow-up messages depending on the Shopify event and data you configure.
Can I send different messages for COD and prepaid orders?
Yes. You can map Shopify payment data and create different WhatsApp templates or workflows for COD orders and prepaid orders, so customers receive the most relevant message.
Can Shopify order details be added inside WhatsApp messages?
Yes. Shopify order details such as customer name, phone number, order ID, product name, size, color, quantity, price, payment type, and delivery date can be mapped into WhatsApp template variables.
What should I do if Shopify order data is not captured correctly?
Check that the Sendwo webhook callback URL is correctly pasted in Shopify, the webhook is active, the format is JSON, and a test notification has been sent. Then verify webhook response mapping and data formatter settings inside Sendwo.
Does Sendwo charge markup on Meta WhatsApp API pricing?
No. Sendwo does not add markup on Meta WhatsApp API pricing. Customers pay Meta’s WhatsApp API charges directly as applicable, while Sendwo provides the software layer for campaigns, automation, chatbots, and support.
Turn every Shopify order into a timely WhatsApp update.
Start free, connect Shopify with Sendwo, map your order data, and automate WhatsApp notifications for COD orders, prepaid purchases, shipping updates, delivery alerts, and post-purchase engagement.
