Customer success stories
From resort enquiries to service reminders, explore how customers use Sendwo for marketing, support and everyday workflows. Build with AI agents across WhatsApp, Instagram, Facebook Messenger, Telegram and website chat, with integrations for Shopify and WooCommerce.
Inside the customer workflow
Explore how customers use Sendwo to respond to enquiries, follow up with leads and keep their audiences informed.
PamV Estates
PamV Estates uses social media campaigns to attract resort enquiries and Sendwo's AI-powered chatbot to answer recurring guest questions. Booking-related conversations begin with automated support, with handoff to the team when personal assistance is needed.
EZ35
EZ35 uses Click-to-WhatsApp ads with Sendwo's AI chatbot to handle incoming interest. Prospects start a chat from an ad, receive automated answers and move through qualification before the team continues the conversation.
Aura International
Aura International uses Sendwo to communicate with students, parents and prospects about classes and online sessions. WhatsApp reminders and follow-up messages keep session information and learning updates in the conversation.
Dhillon Dairy
Dhillon Dairy uses Sendwo for WhatsApp broadcasts, product updates and customer follow-up. The team organizes customer lists and campaign messages to communicate offers and keep in touch with buyers.
More customer implementations
Course announcements, order updates, appointment communication and after-sales care: a closer look at the work customers handle with Sendwo.
BYJU'S
BYJU'S used Sendwo to broadcast new courses and student programs to parents on WhatsApp. The team also sent enrolment and exam reminders, acknowledged incoming interest and followed up with prospective customers through automated messages.
Fortis
Fortis used Sendwo for appointment-booking communication, confirmations, doctor-visit reminders and post-visit instructions. Its workflows also included health-camp broadcasts and patient support messages on WhatsApp.
Himalaya
Himalaya uses Sendwo for transactional website-order messages and WhatsApp product promotions. Its workflows also include catalog journeys, cash-on-delivery confirmations, product education and loyalty follow-up for repeat purchases.
Honda franchise outlets
Honda franchise outlets use Sendwo to follow up with interested buyers, share new vehicle launches and send service reminders. Showroom and workshop teams stay in touch with their own customers through WhatsApp campaigns and follow-up messages.
Liberty
Liberty uses Sendwo's WhatsApp Flows and AI-powered chatbots for its ecommerce customer conversations. The team collects customer interest, responds to enquiries and runs automated follow-up, alongside billing and new-stock messages.
Spotify
Spotify uses Sendwo for event alerts, membership updates and community announcements on WhatsApp. This includes reminders when a membership is approaching expiry and messages that keep its audience informed about upcoming activity.
VISSCO
VISSCO uses Sendwo to share product instructions, educate customers and collect enquiries. Automated support conversations help the team respond to recurring product questions from retailers and end customers.
Whirlpool
Whirlpool uses Sendwo for WhatsApp marketing and customer service communication. Its workflows include installation confirmations, warranty reminders, service-request collection and routing customers to the relevant support team.
Explore the platform
Start with the customer task you need to handle, then explore the Sendwo features that support it.
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