Shipping Policy

Effective Date: 1 September 2025

“Software” refers to the SendWo platform, including access to the WhatsApp API, bulk sender panel, dashboard, integrations, and related digital services.
“Customer,” “you,” or “your” refers to the individual or business that purchases or subscribes to SendWo.
“Delivery” or “Fulfillment” refers to the process of activating your account, granting access to the software, sending credentials, license keys, or other digital materials.
Because SendWo is a digital product, there is no physical shipping of goods.

Upon completion of payment (or activation of a paid plan), SendWo will initiate delivery of the software service.
Digital access (login credentials, API keys, license, or activation email) will be sent to the email address you provided at registration.
In most cases, delivery will be sent within [1 minutes/hours] (for example, within 1 hour) after payment is confirmed. In exceptional cases (e.g., manual verification, holiday, etc.), delivery may take longer.
If your plan requires additional setup, configuration, or onboarding (e.g., connecting to WhatsApp Business API, approval from Meta, etc.), we will notify you of any expected delays and keep you updated on progress.

You must provide a valid email address, contact information, and any required identity or business verification documents (if applicable) during sign-up or purchase.
Make sure that the email provided during purchase matches the registered Sendwo account email. If there is a difference, the account delivery may be delayed. Inform us through our different support channels.
You must ensure that your email system allows receiving emails from SendWo (i.e., check spam/junk folders, whitelist our domain).
Any delays due to invalid or incorrect email addresses or failure to provide necessary verification documents are not our responsibility.

As a purely software-based service, there is no physical product, packaging, or shipping carrier involved.
You will not receive physical media such as CDs, USBs, or printed manuals.

If you do not receive the activation email or access credentials within the stated timeframe, please get in touch with our support team at [talk@sendwo.com].
We may resend activation links or credentials as needed, subject to verification.
In the rare case that access cannot be delivered (e.g., due to payment failure, account hold, or identity verification failure), we will notify you and refund any eligible amount per our Refund Policy (if applicable).

If you upgrade, downgrade, or modify your subscription plan, the changes will take effect according to our Terms & Conditions.
Access to additional features or limits (e.g., number of conversations, API capacity) will be provisioned once the plan change is confirmed.
There is no “shipping” delay for plan changes unless additional setup or verification is needed.

In some jurisdictions, legal, regulatory, or compliance constraints may delay or limit access to certain features (for example, due to local messaging or data laws).
You agree to provide any required documentation or compliance measures as needed for your region.
We reserve the right to suspend or restrict access if required by law or regulation.

Because delivery is digital, no shipping, postage, or handling charges apply.
However, applicable taxes, duties, or service fees (e.g., GST, VAT) may apply to the software purchase.

If you experience issues in accessing the software after delivery, submit a support ticket via [https://sendwo.raiseaticket.com].
Provide your purchase transaction ID, email address, and any error messages to help us resolve the issue quickly.
Our support team will respond as per our Support Policy / SLA (e.g., within 24 hours).

In rare cases (e.g. fraud detection, compliance checks, or manual review), delivery may be delayed.
We reserve the right to refuse or revoke delivery if the transaction is deemed suspicious or in violation of our Terms & Conditions.