Business owners understand the importance of chatbots and how they help in their business communication.
From answering incoming queries from their 24*7 availability to being able to auto-curate personalized responses to prospects and customers regularly, chatbots are an inevitable part of businesses online.
WhatsApp launched its chatbot that you can access through WhatsApp Business API. Since we are all very accustomed to WhatsApp Messenger, friendly interaction made it very significant in recent days.
Today, we will discuss 13 WhatsApp bot examples and how big brands are leveraging the tool.
Like any other chatbots, WhatsApp chatbots are programmed with artificial intelligence and natural language processing to interact with humans. They are the virtual chat support whenever you land on a website, and you have some queries that you would like to get answered right at the moment.
The best part of WhatsApp chatbots is that they have a conversation with us in the usual interface of WhatsApp messenger that we are so used to answering instantly and is available 24/7.
As business owners, you are assigning a virtual assistant to your business with chatbots. Let’s look at 13 WhatsApp bot examples of how some renowned brands implemented WhatsApp chatbots.
Paisabazaar is one of the leading-edge platforms to get lifetime free credit scores and reports along with access to the best deals on cards, loans, insurance, and investments.
Being a digital consumer credit marketplace, they have launched the most user-friendly way of communication, i.e., through WhatsApp Chatbot.
Once you sign up for Paisabazaar, it provides you with an option of getting updates through WhatsApp Messenger.
This feature allows the customers to interact seamlessly and get personalized responses at any time of the day.
The key feature of Paisabazaar's WhatsApp Chat Bot is that from sharing reminders and updates like other insurance companies, it shares your credit score report directly through WhatsApp.
Upstox claims to be the one-stop destination when it comes to stock market trading, with more than 1 crore Indian members. This real stock broker offers retail trading services and allows the users to trade in stocks, digital gold, mutual funds, futures, etc, through a Demat Account.
If you're a WhatsApp Business API user, you can enjoy the benefits of Upstox's personalized guidance and workflow through better engagement within a few texts through your WhatsApp messenger.
Along with benefiting the traders, the use of WhatsApp Chatbot has helped Upstox to increase its sales exponentially.
Registering your number at Upstox enables it to send you messages through WhatsApp.
JioMart, as the name itself suggests, is a platform that provides online as well as offline grocery services. It provides you with the facility to shop online from a wide range of categories, including groceries, home and kitchen appliances, electronics, jewelry, toys, books, and a lot more, and get it delivered to your doorstep.
Being run by Reliance, JioMart experienced an increase in the traffic on their sites, which made them realize the need for automated customer support.
A survey has shown that WhatsApp ChatBot has helped JioMart resolve 80% of their queries and reduce the response time by 60%.
Now, you can even place your order through WhatsApp. This has also helped the customers to keep an update on their order status, delivery status, replacement requests, and refund queries all in one place.
Eureka Forbes is India's leading health and hygiene brand that is a multi-product organization striving towards helping everyone live a better and healthier life. It allows you to choose from a wide range of water purifiers, vacuum cleaners, air purifiers, and many more products at the Forbes store.
It created a WhatsApp chatbot to resolve the issue of increased traffic and overwhelmed customer service.
More than 1 million people have engaged with Eureka through WhatsApp, which has helped them to choose the best by recommending various products.
Oyo Hotel, also known as Oyo Rooms or Oyo Homes, is an Indian multinational chain of hotels. This platform allows small businesses with hotels, homes, and rooms to increase earnings and help guests find affordable and trustworthy places to stay.
To reach more guests, manage many conversations with customers simultaneously, and decrease response time, Oyo Rooms has set up its WhatsApp chatbot.
These Chatbots can transfer the chatbot conversation to live agents to provide the customers with overall satisfaction, make bookings, and support productivity. This has helped Oyo to attract the audience at a larger scale.
Find more information related to hospitality chatbots here.
This Renowned global fashion and design company has around 4800 stores in more than 75 countries and has a hold in the online market in more than 60 countries. H&M, along with Meta, now works as your Stylist.
It collects feedback from the customer according to their preference of size, color, style, etc, and aligns the searches accordingly. Talking to a Chatbot rather than a human has resulted in quick and better responses.
With operating in over 70 countries and 10,500 cities, Uber Technologies Inc. has proven to be one of the best food delivery and transport partners, along with their ride-hailing services.
In 2022, In India, Uber decided to expand the access to their services by connecting the riders and drivers to the users through WhatsApp.
Through Uber's Whatsapp Chatbot, you can do everything within a few clicks, from user registration to booking a ride, getting the trip receipt, etc.
In the following image, you can find the steps to book Uber through WhatsApp.
United Nations International Children's Emergency Fund, or UNICEF, is an agency of the United Nations that provides aid for the welfare of Children worldwide.
The outbreak of the Covid-19 pandemic led to the urgent need to spread trustworthy healthcare information online. The quickest and most convenient way was to spread it through the direct UNICEF Whatsapp Chatbot rather than passing on the forwarded messages. Tried and tested blueprints were used to help users.
Once you sign in to Domino's official website with your phone number, it asks you to permit location tracking.
From then on, it’s as easy as asking your friend to come over with food for lunch. You chat with Domino's WhatsApp bot and ask it to track your location and the order and pay, all from WhatsApp without leaving the app.
What’s Dominos getting out of it? They are collecting user data and drawing a personalized tone of conversation and preferences to keep the user coming back again and again.
AirAsia launched their AirAsia Virtual Allstar (AVA) on WhatsApp, through which passengers can text “hi” and get started with all their queries.
You can ask the bot about booking a flight to check eligible offers.
You can chat with IndiGo’s chatbot, Dottie, from WhatsApp by texting a “hi.”
The WhatsApp bot can help you with flight booking, payment, and different commonly asked questions.
While these chatbots are increasingly updating themselves, they surely are helping people in ways even humans could not have done at a similar pace.
MakeMyTrip is one of the leading travel booking and solution-providing platforms. To ease a traveler's journey by planning the best package, they launched their WhatsApp chatbot that shares the best deal offers and notifications about traveling.
One of the out-of-the-box features of the chatbot is it provides you with the ticket status just by writing the PNR number to the chatbot.
Looking for a one-stop destination that sells books, music, and movies along with all the facilities of an online mart?
Amazon will solve your purpose. Being a vast internet-based company, it attracts not only retailers but also middlemen targeting all sectors of society. To maintain a smooth interaction between the buyers and the sellers, it has come up with the idea of WhatsApp Chatbot.
One of the biggest advantages of using Amazon WhatsApp chatbot is that you can track your orders and subscriptions and get all your queries resolved within the WhatsApp software.
It is easy to communicate virtually with the discovery of WhatsApp. There's no doubt that the software has made our day-to-day life easier with its user-friendly interface.
But the technology really paid off when companies like Jio, Uber, etc. started using WhatsApp Chatbot to communicate with their customers and made shopping and transactions seamless.
From occasionally promoting the business to receiving orders and transactions, WhatsApp Chatbot is the real deal.