AI-powered chatbots are now essential for customer support in today's digital and e-commerce landscape. Sendwo, a social media chatbot platform for automation, support, and marketing, offers a cutting-edge solution. This overview will demonstrate how to build a highly effective chatbot tailored to your business needs.
How does this advanced AI chatbot function? It learns from various sources, including data sets, manually entered FAQs, URLs, and uploaded files. By drawing information from these sources—whether a provided URL, a submitted document, or the FAQ database—the chatbot delivers precise and personalized responses. Let's explore the steps involved in creating this intelligent and efficient chatbot.
Let's head over to Sendwo's dashboard and scroll down. In the left corner, you will find the settings option. Click settings.
Afterward, the 'AI Training Campaign' can be found in the settings menu. When you click it, the page for the AI Training campaign will open.
From here, you can create a new campaign, & edit the previous Campaign from the Action Menu. Let's make a new AI training campaign.
You'll have two input fields: one for the "Campaign Name" and another for the "Prompt Message." A default prompt is already set for the bot; this initial instruction helps it understand its role. You can customize this prompt to fit your specific needs and ideas, as it dictates the chatbot's functionality.
After you name the campaign, You have to update the default prompt with more precise instructions, such as:
"Your responsibility is to support our customers as a company representative. Always refer to the company as "we" or "our company" when discussing features, services, or policies. Your role is to provide customers with accurate and helpful information about our offerings. When asked about prices, give clear and concise details, including any available discounts, packages, or subscription options. Maintain a professional, friendly, and informative tone, ensuring the customer understands how our products and services can best serve them."
After the Campaign is created, let's modify it by clicking the Plus button.
Now add a few FAQs here, one by one, & Click 'Save'. That's all, the FAQs will be added & the chatbot will generate answers accordingly.
Let's insert a URL into the chatbot setting to fetch data! Switch to the URL in the right corner and click 'Create.'
Afterward, a new page will appear where you'll input the Campaign URL—the source from which the bot retrieves data. In the 'Fetch Content Configuration' section, you'll then choose a 'Selector,' either 'ID' or 'Class,' depending on the website's design. IDs are unique to individual elements, while Classes can apply to multiple elements. Select the selector that most accurately targets the desired content based on the website's structure.
To exclude irrelevant content like ads, navigation bars, or footers, you can use the 'Remove Content Configuration' feature, specifying either an ID or Class. This ensures the fetch process focuses solely on the essential content.
To finish setup, add a URL so the chatbot can pull data. Use Sendwo's landing page and specify the ID or class targeting the "Integrations" section. After inspecting the page, you'll found this section is identified by a class.
Now, let's provide a file to the chatbot. Switch to File settings, click Create, and upload a file from the right corner, as shown in the attached image:
After submitting the file, the bot will generate several FAQs just by clicking 'Generate FAQ'; button. Click save to continue!
These FAQs will be used by the WhatsApp chatbot to provide accurate and relevant responses based on the content of the uploaded file or document.
WhatsApp AI chatbot training is complete! You've incorporated the necessary URLs, files, and manual FAQs.
