The future of chat automation is AI-powered
Train AI agents for WhatsApp, Instagram, Facebook Messenger, Telegram, and website chat. Automate replies, qualify leads, answer from your knowledgebase, analyze subscribers, and hand off hot conversations to your team.
AI Automation Console
AI Agent Active
Vissco
BYJU'S
Fortis
Himalaya
Honda
Liberty
Whirlpool
Guardizon
Engage across all your channels with one AI automation layer
Why are Sendwo AI Tokens important?
Sendwo AI Tokens power intelligent conversations. They help the AI understand user messages, search your knowledge, generate useful answers, and take better next actions.
Understand intent
AI tokens help the assistant understand what the customer wants, whether it is pricing, support, refund, booking, or product information.
Execute and optimize
AI uses tokens to process the conversation, choose the right response, and improve the flow of automated customer engagement.
Knowledgebase answers
AI can answer from uploaded business information, website pages, FAQs, product content, policies, and internal documents.
Smarter AI analysis
Tokens help analyze subscribers, detect lead quality, summarize conversations, identify sentiment, and recommend next actions.
AI Agent and AI Assistant for every conversation
Use Sendwo AI to answer repetitive questions, qualify leads, support customers, and assist your human agents with instant context.
AI Agent
The autonomous AI Agent can respond to customers, collect details, answer FAQs, qualify leads, and guide users across your chat channels.
- ✓ Works 24/7 across WhatsApp, Instagram, Messenger, Telegram, and web chat.
- ✓ Answers using your business knowledgebase and website content.
- ✓ Routes serious or complex conversations to human agents.
- ✓ Reduces repetitive support workload and response delays.
AI Assistant
The AI Assistant supports your team by helping agents respond faster, summarize chats, understand sentiment, and recommend better replies.
- ✓ Suggests replies based on customer intent and chat context.
- ✓ Summarizes long conversations before agent handoff.
- ✓ Helps agents identify urgency, sentiment, and lead quality.
- ✓ Improves consistency across sales and support teams.
Key advantages that set Sendwo AI apart
Sendwo AI is built for real business conversations — not just simple canned replies.
AI understanding
Detects customer intent, urgency, tone, and stage before replying.
Instant detection
Identifies questions, objections, and lead signals in real time.
Decision routing
Moves conversations to chatbot, sales, support, or human agents.
Hybrid AI care
Combines AI automation with human support for important conversations.
Personalized replies
Answers based on user context, history, and business knowledge.
Subscriber IQ
Understands lead behavior and helps segment audiences intelligently.
Dedicated chat window
Uses a focused AI knowledge window for accurate business answers.
Rewrite answers
Helps agents refine, improve, and polish replies before sending.
Smarter, faster, better conversations
Sendwo AI understands what users mean, not just what they type. It detects buying signals, support needs, confusion, sentiment, product interest, and urgency — then helps you respond with the right action.
Subscriber AI Analysis
Transform subscriber conversations into actionable customer intelligence.
Lead scoring
Identify which subscribers are likely to buy, need support, or require immediate human follow-up.
Chat risk and intent
Understand customer needs, confusion, objections, buying stage, and conversation quality.
Sentiment tracking
Analyze customer sentiment so your team can respond with the right tone and priority.
Dedicated AI chat window for every business conversation
- ✓ AI can answer from your knowledgebase, website pages, PDFs, FAQs, and product documents.
- ✓ Your team can review summaries, context, and customer intent before replying.
- ✓ Conversations can be routed to sales, support, or the right agent based on AI analysis.
What are Sendwo AI Tokens?
AI tokens are units used when Sendwo AI reads customer messages, understands context, searches your knowledgebase, generates replies, summarizes conversations, and performs AI-assisted actions.
More complex conversations, longer answers, bigger knowledge lookups, and deeper AI analysis may use more tokens.
Check AI token plans →Why Sendwo AI stands out
Sendwo AI goes beyond simple chatbot replies by combining AI automation, multichannel messaging, team inbox, knowledgebase answers, and human handoff.
What matters
- Channels
- AI replies
- Knowledgebase
- Human handoff
- Growth stack
Sendwo AI
- ✓ WhatsApp, Instagram, Messenger, Telegram, web chat
- ✓ AI agent and AI assistant
- ✓ Answers from business knowledge
- ✓ Live chat and shared team inbox handoff
- ✓ Broadcasts, flows, catalog, CTWA, integrations
Basic Chatbot Tools
- × Often limited to one or two channels
- × Rule-based replies only
- × Limited knowledge lookup
- × Weak agent handoff context
- × Not a complete WhatsApp growth platform
Winner
Sendwo AI Hub
Train your AI agent your way
Feed Sendwo AI the right business knowledge and let it answer with your brand context.
FAQs
Train AI with common customer questions, policies, and support answers.
Website URLs
Let AI understand your website content, product pages, and service pages.
Documents and files
Upload business documents, guides, terms, product sheets, and help docs.
Flows and forms
Connect AI with WhatsApp Flows to collect details and trigger next steps.
AI chatbot
Use trained AI inside automated chatbot journeys for support and sales.
Campaign context
Help AI understand promotions, offers, CTWA campaigns, and broadcasts.
Customer history
Give agents better context from previous customer conversations and labels.
Live learning loop
Improve your automation by reviewing AI replies, summaries, and performance.
Connect Sendwo AI with the full platform
AI becomes more powerful when connected with your WhatsApp marketing, chatbot, inbox, flows, catalog, CTWA ads, integrations, pricing, and support systems.
Award-winning all-in-one multichannel marketing software
Sendwo brings WhatsApp marketing, AI automation, chatbots, inbox, broadcasts, flows, catalog, and integrations into one platform.
Shopify
WooCommerce
Zapier
OpenAI
WPForms
Elementor
Frequently asked questions
Quick answers about Sendwo AI, channels, AI tokens, knowledgebase training, automation, handoff, and pricing.
What is Sendwo AI?
Sendwo AI is an AI-powered chat automation hub that helps businesses automate conversations across WhatsApp, Instagram, Facebook Messenger, Telegram, and website chat.
Which channels does Sendwo AI support?
Sendwo AI is positioned for WhatsApp, Instagram, Facebook Messenger, Telegram, and website chat automation, helping teams manage conversations from multiple channels.
What are Sendwo AI Tokens?
AI tokens are units used when Sendwo AI reads messages, understands context, searches your knowledgebase, generates answers, summarizes conversations, and performs AI-assisted analysis.
Can AI answer from my business knowledgebase?
Yes. You can train AI with FAQs, website content, documents, product information, policies, and internal knowledge so it can answer customers more accurately.
Can AI hand off chats to human agents?
Yes. Sendwo AI can assist with routing and handoff so important, complex, or high-intent conversations can move from automation to your human team.
Can Sendwo AI help with sales?
Yes. Sendwo AI can qualify leads, answer pricing questions, recommend next steps, collect details, detect buying intent, and route hot leads to sales agents.
Can Sendwo AI help with support?
Yes. It can answer repetitive support questions, share policy information, summarize conversations, detect sentiment, and help agents respond faster.
Is there a free plan?
Yes. Sendwo offers a free forever plan so businesses can start learning, testing, and experimenting before upgrading to a paid plan.
Get started with Sendwo AI today
Train AI agents, automate customer replies, analyze subscribers, answer from your knowledgebase, and manage conversations across WhatsApp, Instagram, Messenger, Telegram, and website chat.
