Respond
Greet customers, answer routine questions and guide them through useful choices.
WhatsApp chatbot & AI automation
Build a WhatsApp chatbot that answers questions, captures leads and guides customers to the next step. Connect no-code flows, AI assistance and your team in one conversation.
Built for the official WhatsApp Business Platform. See plans and pricing. Meta messaging charges may apply separately.
From the first message to the next action
Give every conversation a clear path, from the first question to a useful answer, a qualified enquiry or a handoff to your team.
Greet customers, answer routine questions and guide them through useful choices.
Collect the details, preferences or identifiers needed for the next step.
Update a field, check connected data or trigger a supported workflow.
Pass important or sensitive questions to a team member with the conversation context.
Getting started
No need to recreate your complete support process on day one. Start with one high-volume customer question, test it, then expand as you learn.
Set up your eligible number using the supported WhatsApp Business Platform connection method.
Create a greeting, the first choices, relevant questions and a fallback.
Check responses, external actions, customer information and human handoff.
Review real conversations and refine the flows based on recurring requests.
Visual flow builder
Turn a greeting into a useful journey. Offer choices, collect a response, apply a condition and send the visitor to the right next step without rebuilding everything from scratch.
Offer buttons, lists or a question
Save relevant contact details
Choose the next step from the answer
AI agent + human support
A customer might ask about pricing, a return policy or a product in their own words. Configure Sendwo AI with relevant knowledge so it can help, and give your team a clear route to take over where judgment or access is required.
Core capabilities
Your chatbot works alongside campaigns, customer information and your team. Choose the capabilities that fit your workflow and plan.
Ask for requirements, update contact fields and send qualified enquiries to the right team.
Assign conversations, review context and let a person take over when necessary.
Send approved templates to opted-in contacts and handle incoming campaign replies.
Continue permitted customer journeys through timed steps and reply-driven automation.
Send order updates, COD checks and cart reminders through supported store integrations.
Read or send relevant business data through configured integrations and HTTP actions.
Built around real customer tasks
The best journey is determined by the question your customer is trying to answer, not by a generic automation template.
Help shoppers with products and orders; trigger relevant cart, COD and delivery messages.
Share course information, collect admission enquiries and send class reminders.
Qualify property enquiries, share relevant listings and collect viewing requests.
Answer booking FAQs, record travel preferences and share confirmations or updates.
Connected workflows
Connect the appropriate product integration or set up HTTP API and webhook workflows for custom business processes.
Collect answers in Google Sheets or connect your own system through configured HTTP API and webhook workflows. Available actions depend on the integration and plan.
Customer stories
From customer updates to booking enquiries, see the messaging workflows behind four Sendwo customer stories.
Customer communications
Keep customers informed with promotions, updates and follow-up messages.
Dilbagh Singh
Travel & hospitality
Handle resort enquiries and booking questions with chatbot and AI-assisted responses.
Mr. Philip Mensah, CEO
Lead generation
Connect click-to-WhatsApp advertising with lead qualification and customer conversations.
Ingo Lederer
Education
Share class reminders, student updates and education communications.
Daren HuntClear costs, fewer surprises
WhatsApp software and WhatsApp message delivery are not the same charge. Review your plan and expected activity together.
Software access, limits and available support according to the plan you choose.
Applicable WhatsApp Business Platform charges, subject to Meta rules, message category and recipient market.
Any enabled AI consumption or add-on allowance, depending on your configuration and plan.
Common questions
Answers to the practical questions that come up before configuring a chatbot for your business.
A WhatsApp chatbot is an automated conversation system connected to the WhatsApp Business Platform. In Sendwo, you can create structured replies and flows, collect information, take actions, and hand a conversation to your team.
No. Sendwo provides a visual builder for messages, buttons, user input, conditions and follow-up paths. Technical knowledge may be useful for custom HTTP API or webhook integrations.
Yes. Sendwo supports live-agent handoff and team conversation management through the shared inbox. Team access and exact capabilities depend on your plan and account configuration.
Often, but the process depends on whether the number is on the Business app, already connected to the Business Platform, or eligible for coexistence or migration. Confirm the supported setup before changing your current number.
Sendwo supports store integrations and configurable external automation methods, including Google Sheets, HTTP APIs and webhooks. The exact actions depend on the connected systems, credentials and workflow setup.
Your Sendwo software plan and any optional AI usage are separate from Meta’s WhatsApp messaging charges. Meta rates and applicable free-message rules depend on the market and message type. See Sendwo pricing for current plan details.
You can begin from the available free signup offer. Plan limits and access to onboarding or dedicated support differ by plan. Check pricing and support details before choosing a plan.
