One WhatsApp inbox for your whole team
Manage support, sales, and customer conversations from a shared WhatsApp inbox. Assign chats, route agents, add labels, use internal notes, and respond faster.
Inbox
↻Queues
Customer
Priya Sharma
+91 98765 43210
India
Rohit · Support Team
Order delayed due to logistics. Customer informed.
BYJU'S
Eduracle
Fortis
Guardizon
Himalaya
Honda
Liberty
Spotify
VisscoThe challenges with WhatsApp support and sales
- × Messages get missed when everyone uses the same number manually.
- × No ownership makes it unclear who should reply.
- × Slow responses lead to unhappy customers and lost sales.
- × Teams cannot collaborate privately inside the conversation.
- × Handoffs are messy when agents lack customer context.
How Sendwo solves it
- ✓ Bring all WhatsApp conversations into one shared team inbox.
- ✓ Assign, route, and reassign chats to the right agent.
- ✓ Use labels, filters, notes, and customer details to stay organized.
- ✓ Connect chatbot automation with human handoff.
- ✓ Resolve faster with clear ownership and team visibility.
Everything your team needs to manage WhatsApp conversations faster
Sendwo gives your support, sales, and operations teams a shared inbox built for assignment, routing, collaboration, automation, and customer context.
Shared team inbox
Manage all WhatsApp conversations in one unified inbox for your team.
Multi-agent collaboration
Let multiple agents work together without losing conversation context.
Conversation assignment
Assign chats to the right person and make ownership clear.
Agent and department routing
Route chats by team, department, keywords, or conversation type.
Internal notes
Add private notes, mention teammates, and keep context inside the thread.
Labels and filters
Organize chats by priority, issue type, lead stage, campaign, or team.
Contact management
View customer details, history, labels, and notes before replying.
Quick replies and templates
Save time with canned replies, approved templates, and repeat answers.
Team performance tracking
Monitor response times, assignments, workload, and conversation outcomes.
Omnichannel inbox support
Manage WhatsApp, Instagram, Telegram, Messenger, and web chat from one place.
Everything in one place
From first hello to happy customers, manage every WhatsApp conversation in a shared inbox. Assign chats, add notes, apply labels, view customer profiles, and resolve faster.
- ✓ See all conversations in real time
- ✓ Assign or reassign with full visibility
- ✓ View customer profiles, labels, and notes
- ✓ No more missed or lost chats
Inbox
Labels
Customer
Priya Sharma
+91 98765 43210
India
Rohit · Support Team
Order delayed due to logistics. Customer informed.
Send every chat to the right person
Route conversations to the right team or department so customers get the correct answer faster.
Perfect for support, sales, pre-sales, and after-sales teams that value speed, clarity, and happy customers.
New message
Customer sends a WhatsApp message.
Auto route
Rules and keywords route the chat.
Assign to team
Chat is assigned to the right agent.
Agent response
Agent replies and helps in real time.
Resolution
Issue resolved and customer satisfied.
Internal Note
Aman Khan
Team Activity
Better collaboration. Clear ownership.
Keep your team aligned with internal notes, mentions, assignments, labels, and routing. Everyone knows what to do and who owns the next response.
- ✓ Add notes and mention teammates
- ✓ Assign and reassign conversations anytime
- ✓ Create department-level routing and ownership
- ✓ Never drop the conversation ball
Built for every team that talks to customers
Sendwo’s WhatsApp live chat inbox helps customer-facing teams respond faster, collaborate better, and convert more conversations into outcomes.
Customer support
Resolve issues faster and keep customers happy at every step.
Sales teams
Capture leads, qualify prospects, and close deals on WhatsApp.
E-commerce
Manage order updates, returns, product queries, and customer concerns.
Appointments
Book, confirm, and manage consultations or service appointments.
Agencies
Handle conversations for multiple clients from one shared workspace.
Education
Handle admissions, student queries, reminders, and support requests.
Why businesses choose Sendwo
Sendwo gives teams a WhatsApp-first workspace with transparent API pricing, dedicated support, automation, inbox collaboration, and AI expansion.
0% markup on Meta API pricing
Pay official Meta WhatsApp API pricing without Sendwo adding hidden markup fees.
Dedicated support on paid plans
Get real human help for onboarding, training, troubleshooting, and setup guidance.
Free forever plan
Start small, learn the platform, test your inbox workflow, and upgrade when ready.
WhatsApp-first platform
Built for WhatsApp marketing, support, sales, automation, and customer engagement.
Omnichannel + AI ready
Expand with Sendwo AI across WhatsApp, Instagram, Telegram, Messenger, and website chat.
Seamless integrations that power your workflow
Connect Sendwo with e-commerce stores, forms, automation platforms, AI, APIs, and webhooks.
Shopify
WooCommerce
Zapier
WPForms
Elementor
OpenAI
Explore more Sendwo products
Build your full WhatsApp growth system with inbox, chatbot, broadcasts, catalog, flows, ads, and support.
Frequently asked questions
Quick answers about WhatsApp shared inbox, live chat, routing, team collaboration, automation, and pricing.
What is a WhatsApp shared team inbox?
A WhatsApp shared team inbox allows multiple team members to manage conversations from one WhatsApp Business API number. Teams can assign chats, add labels, use internal notes, and respond from a shared workspace.
Can multiple agents manage the same WhatsApp number?
Yes. Sendwo allows your team to manage customer conversations from a shared inbox, so multiple agents can work together without using one phone or missing important messages.
Can I assign chats to specific team members?
Yes. You can assign and reassign conversations to specific agents or teams, helping your business create clear ownership for every customer conversation.
Does Sendwo support internal notes and routing?
Yes. Sendwo supports internal notes, labels, team collaboration, and routing workflows so your agents can work together privately before responding to customers.
Can I connect live chat inbox with chatbot automation?
Yes. You can use WhatsApp chatbot automation to answer common questions and then hand off important or complex conversations to live agents in the shared inbox.
Does Sendwo support multiple departments or teams?
Sendwo can help you manage conversations across teams such as support, sales, billing, operations, and customer success through assignment, labels, and routing workflows.
What channels can I manage with Sendwo inbox?
Sendwo is WhatsApp-first, and Sendwo AI can help businesses expand conversations across WhatsApp, Instagram, Telegram, Facebook Messenger, and website chat widgets.
Is there a free plan?
Yes. Sendwo offers a free forever plan for businesses that want to start small, learn the platform, or experiment with WhatsApp marketing and automation before upgrading.
Give your team a faster way to manage WhatsApp conversations
Centralize support and sales in one shared inbox. Collaborate better, respond faster, route chats clearly, and build happier customer relationships on WhatsApp.
