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Sendwo product updates

What’s new in Sendwo

Follow new features, improvements and fixes across WhatsApp, AI, Shared Inbox and your connected workflows.

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108 dated releasesSince June 2024

Release notes

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Browse what has changed, find a feature, or revisit an earlier release.

2026

Telegram login alertsAutomationSecurityChannels

  • NewAdded login security alerts through a connected Telegram bot.

Webchat design and AI Agent updatesWhatsAppAIShared InboxChannelsPlatform

  • ImprovedIntroduced a refreshed webchat design.
  • ImprovedImproved custom-field handling in Shared Inbox.
  • FixedFixed WhatsApp voice-message issues on iPhone.
  • ImprovedUpdated AI Agent features.

Follow-up webhooks and Google Sheets syncWhatsAppShared InboxAutomationAPIEcommerce

  • NewAdded webhook support for follow-up lists.
  • NewAdded Shopify product images to abandoned-cart WhatsApp messages.
  • NewAdded canned-response syncing from Google Sheets.

More control over API keysAPI

  • ImprovedAPI access now supports multiple keys, access controls, and options to disable or delete keys.

New subscriber, template and CRM APIsWhatsAppAPI

  • NewAdded an API to retrieve subscriber notes.
  • NewAdded APIs to create WhatsApp templates and check template status.
  • NewAdded APIs to list and update CRM overview information.

Usage alerts and sequence assignmentWhatsAppAIAutomationAPIBilling

  • NewAdded webhook alerts for subscriber and AI-token usage.
  • NewAdded WhatsApp sequence-assignment controls.

WhatsApp Calling betaWhatsAppPlatform

  • NewIntroduced WhatsApp Calling in beta for eligible accounts.

AI-token usage API and subscriber importWhatsAppAIAPIChannelsBillingPlatform

  • NewAdded an API to reset AI-token usage for eligible member accounts.
  • ImprovedLists can now be assigned when importing WhatsApp and Telegram subscribers.

API usage logsAPIPlatform

  • NewAdded API usage logs in account settings.

Follow-up and team-management APIsShared InboxAutomationAPI

  • ImprovedImproved follow-up workflows across connected channels in Shared Inbox.
  • NewAdded an API to retrieve team members.
  • NewAdded an API to update a subscriber's conversation status.

Performance and security activity logsShared InboxSecurity

  • ImprovedImproved server performance and Shared Inbox search.
  • NewAdded data-deletion and media-deletion activity logs under Security.

Vector-based AI training and multiple filesAI

  • ImprovedIntroduced vector-based AI training to improve token efficiency.
  • NewAdded support for multiple knowledge files within one AI Training campaign.

Faster WhatsApp broadcast processingWhatsApp

  • ImprovedImproved WhatsApp broadcast startup and processing, including when multiple campaigns run together.

AI integration assistants and interface improvementsAIAutomationAPIChannelsPlatform

  • NewAdded an AI assistant for HTTP API integrations.
  • NewAdded an AI assistant for building webhook workflows.
  • NewAdded an Instagram follower condition for automation and Chatbot Builder.
  • ImprovedRefreshed navigation, workflow organization, Subscriber Manager, and channel and account management.
  • ImprovedImproved HTTP API, webhook configuration, and automation-building interfaces.

Chatbot Builder redesignAIAutomationPlatform

  • ImprovedRedesigned Chatbot Builder with a cleaner, more organized interface.
  • NewAdded grouped sidebar navigation and search for finding nodes.
  • ImprovedClone, delete, and connection-removal controls now appear on hover.
  • NewAdded custom-field suggestions when typing # in supported node and message fields.
  • ImprovedNewly connected nodes now open their configuration dialog automatically.
  • NewAdded AI-powered image validation in User Input Flow.
  • ImprovedIf/Else rules now support multiple concurrent conditions.

Interactive media messages through the APIWhatsAppAPI

  • NewAdded API support for sending interactive WhatsApp button messages with media.

Multi-screen WhatsApp Flows betaWhatsAppAutomation

  • NewAdded multi-screen WhatsApp Flows and additional form fields in beta.

Media messages through the APIAPI

  • NewAdded API support for sending media messages.

IP access controlsAPISecurity

  • NewAdded IP allowlists and blocklists for login, direct login, and API access under Settings > Security > IP Manager.

Centralized security settingsSecurityPlatform

  • NewAdded a Security menu under Settings.
  • NewAdded account-management controls for enforcing two-factor authentication and reviewing user login logs.
  • NewUsers can review their own login activity under Security > Login Activity.
  • NewAdded an option to enable or disable direct login for an account.

Business-hour replies and audio improvementsWhatsAppShared InboxAutomationPlatform

  • FixedFixed image sending from canned responses.
  • ImprovedAdded support for three additional WhatsApp audio types.
  • NewAdded an account-deletion option.
  • NewAdded a dedicated bot reply for business-hour scenarios.

Sequence reassignment and outgoing webhooksAutomationAPIBilling

  • ImprovedAdded sequence reassignment after a sequence is completed.
  • ImprovedOutbound webhooks now include the parent message ID.
  • FixedFixed manual payments for package and add-on purchases.

Subscriber controls and Shared Inbox fixesShared InboxAutomationPlatform

  • ImprovedAdded delete, clear-history, block, resolve, and archive actions to Bot Subscriber management.
  • ImprovedUpdated translation, contextual-memory input, and Shared Inbox behavior.
  • FixedFixed template-list display and message sending.
  • FixedFixed reply-message translation.

Catalog offers and Google Sheets dataWhatsAppAutomationEcommerce

  • NewAdded a free-shipping threshold and coupons to WhatsApp Catalog.
  • NewWhatsApp Flows submissions can now populate Google Sheets using the configured form fields.

Message-credit add-on billing fixBillingPlatform

  • FixedFixed message-credit add-on purchases not updating the account balance correctly.

Payment options and inbox reliabilityWhatsAppShared InboxChannelsBilling

  • NewAdded M-Pesa and Amwalpay payment gateways.
  • ImprovedReplaced the Translate text button with an icon in Shared Inbox.
  • ImprovedDisabled desktop-style inbox view on phones.
  • FixedFixed read-status ticks and message visibility in Resolved, Blocked, and Archived views.
  • FixedFixed blog summary descriptions and invisible webchat URLs.
  • FixedFixed the last-contacted timestamp when sending WhatsApp broadcast templates.

Business hours for each dayPlatform

  • NewBusiness hours can now be configured separately for all seven days of the week.

Broadcast permissions and inbox designAIShared InboxAutomationSecurityPlatform

  • NewBroadcasting access no longer requires Bot Manager permission.
  • NewAdded an on-page guide to Connect Account.
  • ImprovedRefined the Shared Inbox design.
  • FixedFixed dark-mode rendering and Bot Reply and AI Reply button clicks.

Minimum order amount for catalogsWhatsAppEcommerce

  • NewAdded a minimum-order-amount setting to WhatsApp Catalog.

Mobile-friendly Bot ManagerAutomationPlatform

  • ImprovedImproved the Bot Manager layout on mobile devices.

AI response delays and marketing broadcastsWhatsAppAIAutomation

  • NewAdded a delay option for AI Agent replies.
  • NewAdded a Marketing Message sending option in WhatsApp Broadcast.

Masked account credentialsAPISecurityPlatform

  • NewAPI keys, secret keys, and other sensitive credentials are now masked in the interface.

Catalog order actions and payment labelsWhatsAppEcommerceBilling

  • NewAdded an option to delete WhatsApp Catalog orders.
  • FixedFixed label assignment after WhatsApp Pay.

Appointment and conversation fixesAIShared InboxAutomationChannelsBilling

  • FixedFixed appointment-currency handling and Live Chat answers not being saved.
  • FixedFixed missing Facebook AI replies and User Input Flow answers in Live Chat.

Configuration and Business App conversation fixesWhatsAppShared InboxEcommerceSecurityBilling

  • NewAdded a configuration accordion.
  • NewPinned locations in Shared Inbox now open in a new tab.
  • FixedFixed catalog-order-management permissions and message-credit handling for Business App conversations.
  • FixedFixed Business App messages not appearing in Shared Inbox.
  • FixedFixed message display on authentication pages.

WhatsApp Flows to Google SheetsWhatsAppAutomation

  • NewAdded insertion of WhatsApp Flows submission data into Google Sheets.

Voice messages and translation controlsWhatsAppShared InboxPlatform

  • ImprovedUpdated the location of the Live Chat Translate button.
  • ImprovedWhatsApp voice messages now send in voice format with an improved presentation.
  • FixedFixed disabled Pro menu behavior in Shared Inbox.
  • FixedFixed translation controls appearing without the required permission.

Subscriber reports and mobile inbox controlsWhatsAppShared InboxEcommercePlatform

  • NewAdded a download button for subscriber custom-field reports.
  • FixedFixed subscriber search when opening Live Chat from Subscriber Manager.
  • ImprovedImproved responsive data tables and Shared Inbox search filters.
  • NewAdded WhatsApp subscriber creation and mobile swipe gestures in Shared Inbox.
  • FixedFixed Join Chat and system-message display in subscriber-list filters.
  • ImprovedUnread subscriber messages now appear in descending date order.

2025

Read and unread message eventsPlatform

  • NewAdded real-time events for message read and unread status changes.

Tahseeel payment gatewayBilling

  • NewAdded Tahseeel as a payment gateway.

Comment automation and notification fixesAutomation

  • FixedFixed automatic comments and image sending in private replies from Comment Manager.
  • FixedFixed timestamps in broadcast CSV downloads.
  • FixedFixed PWA notifications.

Subscriber notes API and payment improvementsWhatsAppShared InboxAPIBilling

  • NewAdded the PipraPay payment gateway.
  • NewAdded an API for adding notes to WhatsApp subscribers.
  • ImprovedWhatsApp OTP verification now requires a unique mobile number to help prevent spam.
  • FixedFixed template-variable replacement in Shared Inbox.

Outgoing WhatsApp message webhooksWhatsAppAPI

  • NewAdded webhook support for outgoing WhatsApp messages.

Shared Inbox media and AI Reply updatesWhatsAppAIShared InboxChannelsPlatform

  • FixedFixed team-member searches for Meta subscribers, URL normalization, and AI Training campaign errors.
  • FixedFixed sidebar text on small screens, adding Facebook subscribers, and new-message handling in team accounts.
  • FixedFixed outdated images being sent from WhatsApp canned responses.
  • ImprovedAdded multiple-image sending and WebP support in Shared Inbox.
  • ImprovedAdded an AI Reply button and updated channel-based subscriber filtering.
  • NewAdded MailWizz autoresponder support.

Smart delays across messaging channelsShared InboxAutomationChannels

  • ImprovedAdded smart delays of up to 24 hours for Facebook, Instagram, Telegram, and webchat.
  • ImprovedAdded a main-menu sidebar in Shared Inbox.
  • FixedFixed Instagram Join Chat, duplicate sent-media display, and media sending.

AI intent detection and location webhooksWhatsAppAIShared InboxAPIChannels

  • FixedFixed enabling intent detection in AI Agent.
  • FixedFixed restricted subscriber searches in Live Chat and Facebook subscriber search in Shared Inbox.
  • FixedFixed Telegram action buttons.
  • ImprovedAdded incoming Telegram message forwarding and WhatsApp location forwarding to webhook URLs.

Shared Inbox and AI interface improvementsAIShared InboxAutomationPlatform

  • FixedFixed subscriber auto-deselection, message counts, MP4 audio playback, and dark-mode labels.
  • FixedFixed group-chat history controls, header styling, and dashboard and group-chat notification badges.
  • FixedFixed mobile channel-filter positioning and moved Filter and Follow-up controls to the top.
  • FixedFixed translation, AI Assistant, and affiliate-page display issues.
  • FixedFixed blog, landing-page, pricing, and advanced-search display or text issues.
  • ImprovedUpdated channel filtering, AI assistance, AI Agent intent detection, and its configuration dialog.
  • ImprovedUpdated AI Assistant naming to AI Agent where applicable.

Catalog order labelsWhatsAppEcommerce

  • FixedFixed label assignment for WhatsApp Catalog orders.

AI controls and conversation visibilityAIShared InboxAutomationChannels

  • NewAdded custom URLs for Policy and Terms pages and email-language entries.
  • NewAdded the reasoning_effort parameter for supported GPT-5 and later OpenAI models.
  • NewAdded AI Assistant in Shared Inbox.
  • FixedFixed missing Instagram replies and Meta messages in Live Chat.
  • ImprovedIntent detection can now add or remove labels and sequences.

Google Sheets and recurring paymentsAutomationChannelsBillingPlatform

  • NewAdded Google Sheets appends for Meta-channel User Input Flow, No Match Reply, and new-subscriber data.
  • NewAdded Stripe recurring payments.
  • FixedFixed Facebook Graph errors, Meta broadcast reports, and Google Account import.

Simpler WhatsApp follow-up sequencesWhatsAppAutomation

  • ImprovedSimplified WhatsApp sequence messaging in Sendwo.
  • ImprovedRegular follow-up messages use the 24-hour customer-service window. Approved template messages support later scheduled follow-ups, subject to applicable messaging rules.

More flexible ad campaigns and targetingPlatform

  • NewMultiple ads can now be created within a campaign.
  • NewAdded city, region, ZIP code, and custom-location targeting options.

Conversation handling and inbox stabilityWhatsAppShared InboxAutomationChannels

  • FixedFixed subscriber counts, auto-deselection, long names, and new-subscriber name styling.
  • FixedFixed WhatsApp follow-up reminders, final-reply buttons, and sending to conversations not currently open.
  • FixedFixed team-user editing visibility in webchat connections and last-contacted timestamps when pausing a WhatsApp bot.
  • FixedFixed recorded-audio sending, Facebook replies, and chat and Join Chat positioning.

Inbox customization and payment supportWhatsAppShared InboxAPIChannelsBillingPlatform

  • NewAdded RaksmeyPay payment support.
  • NewAdded Shared Inbox CSS customization in Settings.
  • ImprovedUpdated inbox dashboard imagery.
  • FixedFixed Instagram subscriber syncing and Facebook and Instagram profile images after syncing.
  • FixedFixed WhatsApp broadcast and webhook report downloads.

Team access and delivery notificationsShared InboxChannelsPlatform

  • FixedFixed Shared Inbox delivery notifications, right-to-left layouts, and team-member lists.
  • FixedFixed Facebook and Instagram subscriber lists for team accounts.

Search feedback and account controlsWhatsAppShared InboxAutomationEcommerceSecurityBillingPlatform

  • NewAdded a progress indicator for Live Chat search and a WhatsApp bot-reply-status option.
  • NewAdded account-management options to reset two-factor authentication and email verification.
  • FixedFixed unlimited-message-credit handling, forum dashboard display, announcements, and comment-automation subscriber counts.
  • FixedFixed team-member creation at account limits, catalog team visibility, and agent lists.
  • FixedFixed subscriber downloads, Send Flow and Message Template controls, and mobile interactive-message display.
  • FixedFixed canned-response text visibility and Unavailable for Support status.

Shared Inbox navigation and theme updatesWhatsAppShared InboxAutomationPlatform

  • NewAdded a Bot Reply button in the inbox sidebar and bot names for new-subscriber messages.
  • ImprovedUpdated inbox links, design, dark theme, and mobile layouts.
  • FixedFixed template-file uploads, menu management, missing messages from other bots, and WhatsApp subscriber custom names.

Moyasar payments and Telegram groupsChannelsBilling

  • NewAdded the Moyasar payment gateway.
  • FixedFixed Razorpay currency information in emails.
  • FixedFixed Telegram group-member-list errors.

Reply and AI Training fixesAIShared Inbox

  • FixedFixed Shared Inbox replies and FAQ generation in AI Training campaigns.

Agent availability and template searchWhatsAppShared InboxAutomation

  • NewAdded agent-availability status in Shared Inbox.
  • FixedFixed display and search in Message Template and WhatsApp Flow lists.

Webhook template reliabilityAutomationAPI

  • FixedFixed expired media and dynamic URL variables in webhook workflow templates.

WhatsApp sequence APIWhatsAppAutomationAPI

  • ImprovedUpdated APIs for adding and removing WhatsApp sequences.

More flexible webhook workflowsWhatsAppAutomationAPI

  • ImprovedAdded global formatters to workflows and HTTP API integrations.
  • ImprovedAdded mixed-template support to webhook workflows and WhatsApp template-message APIs.
  • ImprovedAdded HTTP API callbacks and label and sequence removal actions in webhook workflows.

Subscriber actions and Google Sheets importWhatsAppShared Inbox

  • ImprovedSubscriber actions now remain visible in Shared Inbox.
  • ImprovedAdded a Google Sheets button when importing WhatsApp subscribers.

Messenger ad previews and bot-reply filtersShared InboxAutomationChannels

  • ImprovedAdded image and video ad previews for Messenger referrals in Facebook Live Chat.
  • NewAdded bot-reply search filters in Shared Inbox.

Canned-response images and Telegram fixesShared InboxChannelsPlatform

  • NewAdded images to canned responses in Shared Inbox.
  • ImprovedUpdated the canned-response design.
  • FixedFixed Telegram message sending in Shared Inbox.

Custom-field media and add-on APIsAPIBillingPlatform

  • ImprovedAdded image and PDF sending based on custom fields.
  • NewAdded APIs and account-management controls for creating, updating, assigning, and deleting add-ons.
  • NewAdded an option to forward all incoming messages to a webhook URL.

Catalog payment integrationEcommerceBilling

  • NewAdded SSLCommerz payment support to ecommerce catalogs.

Drag-and-drop and iPhone audio fixesWhatsAppShared Inbox

  • FixedFixed the Shared Inbox drag-and-drop send button.
  • FixedFixed iPhone voice recording in WhatsApp Live Chat.

Social publishing and menu customizationChannelsPlatform

  • NewAdded Instagram and Facebook social publishing.
  • NewAdded a menu manager for customizing sidebar navigation.

PhonePe update and conversation actionsWhatsAppShared Inbox

  • NewUpdated PhonePe integration to version 2.
  • FixedFixed WhatsApp Live Chat mark-as actions.

Interactive emojis and responsive configurationShared InboxAutomationPlatform

  • FixedFixed interactive emojis.
  • ImprovedImproved responsive Bot Manager configuration.
  • ImprovedFollow-up reminder notifications now use the Shared Inbox URL.

Subscriber exports and API editing fixesWhatsAppAutomationAPIChannelsPlatform

  • FixedFixed HTTP API name editing and duplicate WhatsApp subscriber labels.
  • ImprovedUpdated missing translations and added custom fields to subscriber CSV exports.
  • NewAdded Meta ad-account information to Meta bot settings.

Add-on managementBillingPlatform

  • NewAdded account-management controls for creating and offering add-ons.

iPhone input behaviorPlatform

  • FixedFixed unintended zoom when focusing inputs on iPhone.

AI translation fixAIPlatform

  • FixedFixed translation with AI.

Typing indicators and comment-automation creditsShared InboxAutomationChannelsBilling

  • NewAdded typing indicators in Shared Inbox, including Facebook conversations.
  • FixedFixed comment-automation credit handling.

Account security, filtering and checkout updatesWhatsAppShared InboxAutomationAPIEcommerceSecurityChannelsBillingPlatform

  • FixedFixed Unread, Archived, Blocked, and Resolved filters in Shared Inbox.
  • FixedFixed Razorpay recurring payments, conversion rates, and iPhone catalog checkout.
  • FixedFixed JavaScript errors in Reply Templates and Settings, forced-logout API behavior, and Google Sheets fetches in User Input Flow.
  • FixedFixed canned responses, advanced inbox access, and Join Chat.
  • NewAdded date filters, Google and Facebook social login, two-factor authentication, and Cloudflare CAPTCHA integration.
  • NewAdded WhatsApp label-assignment and removal APIs, Shared Inbox dark mode, and account announcements.
  • ImprovedImproved subscription payments, catalog CSV downloads, canned responses, advanced access, and filtering by assigned agent.

Private AI repliesAI

  • FixedFixed private AI replies.

User-list designPlatform

  • ImprovedUpdated the user-list layout.

Recursive chatbot connectionsAutomation

  • ImprovedChatbot Builder now supports recursive connections.
  • FixedFixed chat filtering by assigned agent.

Conversation links and notificationsShared Inbox

  • NewAdded direct links to open a selected subscriber in All Chat.
  • FixedFixed Live Chat notification access errors.

Website chatbot and conversation controlsWhatsAppAIShared InboxAutomationAPIChannelsBillingPlatform

  • FixedFixed comment-automation scheduling, extra Live Chat buttons, bot names in subscriber lists, and AI Assistant redirects after saving.
  • FixedFixed postback replies, real-time media icons, template layouts, Join Chat, private-reply insertion, and duplicate usage logging.
  • NewAdded Google Sheets and HTTP API integration-page content and a Join Agent progress control.
  • NewAdded Shared Inbox dark mode, website chatbot support, and WhatsApp Business App connection.
  • NewAdded Facebook Messenger and Instagram comment automation.
  • NewAdded Razorpay recurring subscription-payment support for eligible accounts.

Omnichannel Shared InboxWhatsAppShared InboxChannels

  • NewIntroduced Shared Inbox for WhatsApp, Facebook Messenger, Instagram, Telegram, and webchat conversations.

Instagram audio and video repliesChannels

  • NewAdded audio and video replies for Instagram DM bots.

Webchat tools and richer conversation controlsWhatsAppAIShared InboxAutomationAPIEcommerceChannels

  • NewAdded block and resolve actions, slash-triggered canned responses, custom fields, and automatic subscriber deletion for webchat.
  • NewAdded WhatsApp captions, Meta and Telegram custom-field controls, Signature Message, and Join Chat.
  • NewAdded dynamic lists in interactive WhatsApp messages.
  • FixedFixed webchat input flows, persistent-menu links, and wallpaper loading.
  • FixedFixed WhatsApp audio conversion, abandoned-cart plugin downloads, and transaction tables.
  • ImprovedImproved AI Training API error display and AI assistance.
  • ImprovedAdded WhatsApp clear-history and image-caption controls and WhatsApp Flows create and refresh controls.
  • ImprovedAdded webchat name and email editing.

2024

AI knowledge, website chat and connected dataWhatsAppAIShared InboxAutomationAPIEcommerceChannelsBillingPlatform

  • ImprovedKeyword-triggered outbound webhooks now include subscriber messages.
  • ImprovedAdded subscriber-list labels, reply-based ordering, multi-label filters, and configurable multiple-choice text in User Input Flow.
  • ImprovedWhatsApp Flows submissions can populate subscriber custom fields.
  • ImprovedAdded phone numbers to account user-list exports and monthly and yearly No Match Reply frequency options.
  • ImprovedAdded outbound webhooks for No Match Reply.
  • NewAdded Google Sheets Data Fetch campaign settings and HTTP API triggers after WhatsApp Flows submissions.
  • NewAdded AI training using FAQs, URLs, and files, website Live Chat, and AI-token add-ons.
  • NewAdded Edahab payment support.
  • NewAdded drag-and-drop media uploads and embedded audio and video in WhatsApp Live Chat.
  • FixedFixed first-name and last-name display in Telegram group greetings and bot replies.

Broadcast retries and template variablesWhatsAppAutomationEcommerce

  • ImprovedAdded retries for failed broadcasts and subscriber ordering by reply.
  • ImprovedAdded custom variables to interactive buttons and list names.
  • FixedFixed WhatsApp Flows final replies after editing and variable selection in template creation.

Subscriber search and account integrationsWhatsAppShared InboxAutomationAPIChannelsBillingPlatform

  • NewAdded slash-triggered canned responses, Meta subscriber-profile sync, and team-member and HTTP API add-ons.
  • NewAdded Eshahal SMS gateway integration and module and package-data APIs.
  • ImprovedUpdated translations, Google Sheets data entry, and right-to-left layouts.
  • FixedFixed WhatsApp advanced search, disappearing bot media, template variables, and WhatsApp Flows ScreenId handling.
  • FixedFixed team access, usage-log naming, Instagram message display, and SMS broadcasting.
  • FixedFixed pricing social icons and language-editor generation and selection issues.

Broadcast filters and media reliabilityWhatsAppShared InboxAutomation

  • ImprovedAdded subscriber filters for WhatsApp broadcasts.
  • FixedFixed chatbot media requiring re-upload, template media disappearing in Live Chat, and adding existing Google Sheets.
  • FixedFixed usage-log naming and templates with multiple URL-button variables.

HTTP API tools and ecommerce automationWhatsAppAIShared InboxAutomationAPIEcommerceBillingPlatform

  • NewAdded dynamic endpoint URL variables and an HTTP API builder for bot flows.
  • NewAdded media and product carousel templates across supported bot, broadcast, and Live Chat workflows.
  • NewAdded CTA URL buttons, Google Sheets signup and catalog actions, and Google Sheets webhook triggers.
  • NewAdded WooCommerce abandoned-cart recovery and multilingual AI translation.
  • NewAdded advanced subscriber search, agent-availability status, and WhatsApp follow-up reminders.
  • ImprovedImproved real-time follow-up notifications, failed-delivery reasons, label assignment, inbox design, and links from Subscriber Manager.
  • FixedFixed OTP templates through APIs, reaction-based No Match Reply frequency, mapping more than 10 variables, and consecutive User Input Flows.
  • FixedFixed manual-payment emails, disabled-channel display, dashboard notification links, and responsive layouts.

Follow-up reminders and broadcast speedWhatsAppShared InboxAutomation

  • NewAdded WhatsApp Live Chat follow-up and reminder settings.
  • ImprovedImproved broadcast speed.

WhatsApp Flows, team access and account fixesWhatsAppShared InboxAutomationAPIEcommerceBillingPlatform

  • ImprovedImproved affiliate payment-account details and reset behavior for User Input Flow and human chat.
  • FixedFixed WhatsApp Flows sync data, custom-field values, reply-message layouts, and catalog webhook order timestamps.
  • FixedFixed account-page errors, Kazakhstani currency icons, and Documentation and Integration navigation.
  • FixedFixed agents seeing unassigned conversations, interactive-audio uploads, and automatic chat resets.
  • FixedCorrected interface text.
  • RemovedRemoved unsupported audio from interactive-template headers.

Broadcasting without interrupting Live ChatShared Inbox

  • ImprovedBroadcast messages no longer interrupt Live Chat conversations.

Message replies and audio transcriptionWhatsAppShared InboxAPIEcommerceSecurityPlatform

  • NewAdded replies to specific WhatsApp messages and audio-to-text conversion in Live Chat.
  • ImprovedAdded automatic registration when connecting WhatsApp accounts.
  • NewAdded an API to update catalog order-cart status.
  • FixedFixed account-user-list API results when filtering by user ID and embedded signup without catalog permissions.
  • FixedFixed template-send speed, manual subscriber access, duplicate search results, and PayFast configuration fields.
  • FixedFixed channel restrictions in team roles and media-message sending.

Subscriber custom fields through the APIWhatsAppShared InboxAutomationAPIPlatform

  • NewAdded API assignment of subscriber custom fields.
  • FixedFixed WhatsApp Live Chat search focus, WhatsApp Flows webhook reports, and dashboard and account-page errors.

Chat access controls and catalog pricesWhatsAppShared InboxEcommercePlatform

  • NewAdded WhatsApp Live Chat access controls and delivery-status indicators in the subscriber sidebar.
  • ImprovedCatalog sync now includes product prices.
  • ImprovedImproved the 24-hour conversation-window countdown.
  • FixedFixed modal scrolling and account usage-log message counts.

Block and resolve conversationsWhatsAppShared Inbox

  • NewAdded Block and Resolve actions in WhatsApp Live Chat.

Dynamic template links and subscriber fieldsWhatsAppShared InboxAutomation

  • NewAdded dynamic URLs when creating WhatsApp templates in Sendwo.
  • ImprovedAdded subscriber creation and manual custom-field updates in Live Chat.
  • FixedFixed subscriber-upload timeouts and label names.
  • ImprovedSeparated Broadcast Campaign from the Bot Reply tab.

WhatsApp signup and label APIsWhatsAppAPI

  • FixedImproved embedded-signup error handling and webhook URL variables.
  • NewAdded the WhatsApp Label API and a manual phone-number-registration button.
  • NewAdded template unlinking in Sendwo.
  • ImprovedUpdated subscriber-to-team assignment API parameters; affected integrations require updates.
  • FixedSubscriber names now refresh when a previously empty or private name becomes available.

Webhook routing and team assignmentWhatsAppAutomationAPIChannels

  • NewAdded subscriber-name mapping and team assignment to webhook workflows.
  • ImprovedDirect team-member assignments now take priority over role-based assignments.
  • FixedFixed webhook URL variables, WhatsApp profile updates, and subscriber downloads.
  • FixedFixed Instagram flow import and bot error-log visibility.

WhatsApp embedded signupWhatsAppPlatform

  • NewAdded embedded signup for connecting WhatsApp Business accounts.

Instagram reply fixShared InboxChannels

  • FixedFixed duplicate replies in Instagram Live Chat.

Conversation timestamps and agent selectionShared Inbox

  • ImprovedAdded date and time display in Live Chat.
  • FixedFixed default agent selection.

Conversation reset settingsShared InboxAutomation

  • ImprovedAdded an automatic reset interval for User Input Flow.
  • ImprovedAdded an option to return a human-handled conversation to the chatbot automatically.

Catalog purchase confirmationWhatsAppEcommerce

  • FixedFixed the WhatsApp Catalog purchase-success message.

Payment gateways and business profilesWhatsAppChannelsBilling

  • NewAdded Chapa and PayFast payment methods.
  • ImprovedUpdated WhatsApp Business Profile settings.
  • FixedFixed human-chat email settings for Instagram.

AI Rewrite in Live ChatAIShared Inbox

  • ImprovedAdded AI Rewrite assistance in Live Chat.

Customer stories

How businesses use Sendwo

Dhillon Dairy UK

Customer communications, promotions and follow-up messages.

Dilbagh SinghDilbagh Singh

PamV Estates

Resort enquiries, booking questions and chatbot-assisted responses.

Mr. Philip Mensah, CEOMr. Philip Mensah, CEO

EZ35

Click-to-WhatsApp advertising, lead qualification and customer conversations.

Ingo LedererIngo Lederer

Aura International

Education communications, class reminders and student updates.

Daren HuntDaren Hunt
View All Customer Case Studies