Capture leads and collect data inside WhatsApp
Build WhatsApp forms and guided flows for lead capture, bookings, surveys, onboarding, qualification, and customer data collection — no coding required.
Consultation Booking Flow
Submissions
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BYJU'S
Eduracle
Fortis
Himalaya
Honda
Liberty
Spotify
VisscoWithout structured WhatsApp flows
- × Leads get lost in unstructured chats.
- × Manual qualification wastes time.
- × Booking processes break or get missed.
- × Data capture is messy and inconsistent.
- × Surveys and forms are hard to manage.
- × Follow-up depends on manual effort.
With Sendwo WhatsApp Flows
- ✓ Capture leads automatically inside WhatsApp.
- ✓ Guide customers through forms and questions.
- ✓ Qualify leads with structured responses.
- ✓ Enable booking, surveys, and onboarding flows.
- ✓ Sync responses with sheets, CRM, or workflows.
- ✓ Trigger follow-ups and team handoffs automatically.
Powerful features to build better conversations
Build guided WhatsApp journeys for leads, bookings, surveys, support requests, payments, onboarding, and customer data collection.
Lead capture forms
Collect quality leads directly from WhatsApp conversations.
Appointment booking
Let customers book appointments using guided questions.
Surveys and feedback
Collect feedback, ratings, reviews, and satisfaction scores.
Customer onboarding
Guide new customers step-by-step after signup or purchase.
Multi-step flows
Create advanced question paths and guided form journeys.
Conditional questions
Show the right next question based on previous answers.
Qualification flows
Score and qualify leads based on answers and intent.
Custom fields
Collect text, numbers, dates, emails, selections, and notes.
Reusable templates
Start faster with lead form, booking, survey, and intake templates.
Team handoff
Assign important responses to the right team or agent.
CRM and data sync
Send form responses to Google Sheets, CRM, or automation tools.
Analytics and reports
Track completion rate, drop-offs, responses, and performance.
Payments and deposits
Collect payment intent, deposits, or payment links inside flows.
Event registrations
Collect registrations, preferences, seats, and event details.
Order request forms
Take order, service, quote, and product request details easily.
Build beautiful WhatsApp flows in minutes
Use templates, add questions, connect steps, preview the conversation, and publish structured WhatsApp forms without needing a developer.
Templates
Consultation Booking Flow
Draft · SavedWelcome Message
Hi there! Let’s book your consultation.
Ask Name
What’s your full name?
Ask Email
What’s your email address?
Choose Service
Consultation · Follow-up · General Checkup
Booking Slot
Pick a date and time.
Confirmation
Your appointment is confirmed. We will send a reminder.
Edit Step
Live Preview
New lead captured
John Doe submitted details 2 min ago.
Booking confirmed
Consultation booked for 24 May, 10:00 AM.
Survey completed
Customer satisfaction score received.
Form completion 72%
Completion improved by 18% this week.
How WhatsApp Flows work
Launch structured WhatsApp forms and automate what happens after every response.
Choose template
Pick a ready-made template or start from scratch.
Customize questions
Add, edit, and arrange questions for your process.
Publish flow
Review and publish your WhatsApp flow.
Share on WhatsApp
Share your flow link, QR code, or button anywhere.
Capture responses
Collect responses in real time inside Sendwo.
Automate follow-up
Trigger messages, assign teams, and sync data automatically.
Built for every business use case
Use WhatsApp Flows for sales, support, bookings, registrations, surveys, admissions, and service requests.
Sales lead qualification
Capture and qualify ready-to-buy leads with structured questions.
Appointment booking
Let customers book appointments without leaving WhatsApp.
Customer surveys
Collect feedback, ratings, NPS, and customer satisfaction data.
Education inquiries
Capture admissions, course inquiries, and student details.
Healthcare intake
Collect patient details, preferred slots, and appointment needs.
Order requests
Take pre-orders, service requests, product details, and custom needs.
Connect flows with your favorite tools
Send WhatsApp flow responses to spreadsheets, stores, forms, payment tools, AI, and automation workflows.
Shopify
WooCommerce
Zapier
OpenAI
WPForms
Elementor
Explore more Sendwo products
Build your complete WhatsApp growth system with chatbots, broadcasts, inbox, catalog, ads, pricing, and enterprise support.
Frequently asked questions
Quick answers about WhatsApp Flows, lead capture, booking, surveys, data sync, free plan, and security.
What are WhatsApp Flows?
WhatsApp Flows are structured, guided journeys inside WhatsApp that help businesses collect customer information, qualify leads, book appointments, run surveys, and automate next steps.
Can I capture lead details automatically?
Yes. You can collect details such as name, email, phone number, interest, budget, location, service type, preferred date, and custom fields through guided WhatsApp forms.
Can customers book appointments inside WhatsApp?
Yes. You can create appointment booking flows where customers select a service, provide contact details, choose a preferred slot, and receive a confirmation message.
Can I use flows for surveys and feedback?
Yes. Sendwo WhatsApp Flows can be used for customer satisfaction surveys, NPS collection, post-purchase feedback, event feedback, and review collection.
Do responses sync with external tools?
Yes. You can connect responses with integrations such as Google Sheets, APIs, webhooks, Zapier, store tools, and other business systems based on your workflow.
Is there a free plan?
Yes. Sendwo offers a free forever plan so small businesses can start learning and experimenting before upgrading to a paid plan.
Is coding required to build flows?
No. You can use templates and a visual flow-building experience to create guided WhatsApp forms and customer journeys without coding.
Can I connect flows with a chatbot or live inbox?
Yes. You can connect flows with Sendwo’s WhatsApp chatbot, live chat inbox, and shared team inbox to automate answers and hand off important conversations to agents.
Turn conversations into structured actions
Build WhatsApp forms, bookings, surveys, and data collection journeys that convert. Start free and experience the power of Sendwo WhatsApp Flows.
