Launch faster with real support
Sendwo paid customers get hands-on onboarding, WhatsApp group support, training, troubleshooting help, and screen-share assistance from a real team that helps you move faster.
Who gets dedicated support?
Dedicated support is a premium benefit for Sendwo customers on active paid monthly or yearly subscription plans.
Paid Monthly / Yearly Plans
Includes dedicated support, WhatsApp group assistance, onboarding, training, troubleshooting, and guided setup support.
Free Forever Plan
Great for learning, testing, and exploring Sendwo, but dedicated WhatsApp group support is not included on the free plan.
Lifetime Deal
Lifetime users receive product access based on the deal terms, but dedicated WhatsApp group support and guided onboarding are not included.
What dedicated support includes
From setup to execution, our team helps you understand Sendwo properly and use it with confidence.
1. Dedicated WhatsApp Group
Get direct access to our support team in a private WhatsApp group created for your account.
2. Onboarding Assistance
We help you set up the basics, understand the dashboard, and start using Sendwo smoothly.
3. Training Support
Ask for product guidance, feature walkthroughs, team training, and practical use-case support.
4. Screen-share / Google Meet Help
When needed, our team can guide you through setup or troubleshooting over screen share.
5. Troubleshooting & Resolution
Get help with setup issues, feature confusion, account-level questions, and execution blockers.
6. Implementation Guidance
Move from account setup to real campaign, chatbot, broadcast, or automation execution faster.
How support works after you upgrade
Once your paid plan is active, the process is simple, guided, and handled by our support team.
Choose a paid plan
Subscribe to any active monthly or yearly Sendwo paid plan.
Contact support manager
Share your account details with our support manager by chat or email.
Your WhatsApp group is created
We add you to a private WhatsApp group with the Sendwo support team.
Get onboarding and training
Receive onboarding, troubleshooting, guidance, and ongoing support when needed.
Our goal is simple: help you set up correctly, avoid confusion, and get better results from Sendwo.
What our team helps you with
Dedicated support is designed to help your team use the right Sendwo features in the right way.
Chatbot Setup
Build and configure chatbots that guide and convert users.
WhatsApp Broadcast Setup
Create effective broadcasts for the right audience.
Automation Flows
Design smart flows to save time and improve follow-ups.
Integrations
Connect tools you already use with Sendwo.
Catalog / Commerce Setup
Set up catalogs and commerce flows for selling better.
Team Onboarding
Help your team understand and use Sendwo confidently.
Best-practice Guidance
Follow proven strategies for stronger campaign results.
Support that removes setup friction
Sendwo is powerful, but every business has different workflows. Dedicated support helps you move from software access to real execution faster.
Faster time to launch
Get expert guidance from day one so you can set up correctly and go live much faster.
Less confusion for your team
Clear guidance and training reduce guesswork and help your team stay productive.
Better platform adoption and results
Use the right features the right way to improve campaigns, automations, and customer engagement.
The support team is amazing. They helped us set up everything, guided us on broadcasts and automations, and even joined a screen share to resolve our issue quickly. It felt like having an in-house team.
Frequently asked questions
Clear answers about Sendwo dedicated support, eligibility, onboarding, and screen-share help.
No. Dedicated WhatsApp group support is available only on active paid monthly or yearly plans.
No. Lifetime deal users get product access based on deal terms, but dedicated WhatsApp group support and onboarding are not included.
Yes. Paid customers can request product training, use-case walkthroughs, and guidance for their team.
Yes. When needed, our team can provide screen-share or Google Meet support to resolve setup or usage issues faster.
You can ask for help with setup, features, broadcasts, chatbot flows, automations, integrations, troubleshooting, and best practices.
Choose a paid plan and get support that moves with you
From onboarding to troubleshooting, Sendwo helps paid customers launch faster with real human guidance, WhatsApp group support, training, and screen-share help.
