We have a cost calculator on our pricing page. Also, you can go to your Facebook Business Manager and check the payment method on WhatsApp manager to know your current bill. This is a postpaid service by Meta. You link your payment method, and once you reach your threshold value, the API cost is debited from your payment method-linked card. Please use it to analyze your cost per conversation when you send template messages. You can also check Meta's Official WhatsApp API pricing here.

Sendwo is Meta's official business solution partner.

Yes, you can use an existing WhatsApp number. However, before onboarding, you must first delete the WhatsApp account linked to that number. But in case you donot want to delete your WhatsApp business number, we support the WhatsApp coexisitance feature in which you can link your existing WhatsApp number to the WhatsApp API. Reach out to our customer support if you are on a paid plan; we will help you with the setup. Please note that the FREE plan doesn't offer any support plans. 

There is no setup fee associated with using the WhatsApp API. You can do it yourself or watch our tutorial video on YouTube to DIY. Our YouTube channel is https://www.youtube.com/@sendwo. If you want the SendWo team to do your setup, please upgrade to a paid plan to avail initial onboarding setup and basic training. 

While regular WhatsApp usage is free, businesses using WhatsApp Business API to grow their business will incur charges for sending customer messages. WhatsApp conversation pricing depends on your customer's country code and your message template. All incoming messages are always FREE. 

We offer 3 types of support channels. Website live chat agent, Sendwo ticketing support on sendwo.raiseaticket.com, Dedicated account manager support with priority access. All these support systems involve a real human agent. No AI involved. Due to human resource allocation, it takes our resources time and energy to deliver you the best results. Hence, we have support plans only for paid packages. 

No, your WhatsApp number will not get banned if you engage properly with your customer list. You will get notified by meta in case the spamming level is increasing. So you can stop running your future campagin and restrategize your next execution and prevent banning. The phone number quality rating keeps giving you hint of your future banning chances which helps you prevent banning. The phone number quality rating can be seen in your business manager of facebook linked to your WhatsApp API. 

These are template-based messages that you create under categories like Marketing, Utility, or Authentication/OTP templates and send them to your customers. Or, these are also general text replies that you send to your customers as a reply to their incoming messages. 

Yes, SendWo gives you access to Developer API of SendWo for any 3rd party integration. So you can still connnect any custom ecommerce soluiton to SendWo and sync your SKU's

WhatsApp flow is a special feature for users to generate a form inside the WhatsApp inbox itself which can act as a lead generation form and can transfer that information to SendWo and furthur sent to any CRM tool via 3rd party integration.

Dedicated support is available only on the enterprise plan and with priority customer support plans. But it doesn't include any end-to-end services. We can only assist with things where your operations are getting blocked. For full dedicated managed services, our pricing starts from $499 per month.