Show the range
Present several options without filling the chat with separate product messages.
WhatsApp carousel ads & messages
Give customers a collection they can swipe through. Create image, video or catalog carousels in Sendwo, then send approved templates through broadcasts, bot flows or your inbox.
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Brands and teams that have used Sendwo
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Make the choice easier
Bring products, collections or services together in one conversation, with a clear next action on every card.
Present several options without filling the chat with separate product messages.
Use a website link for the next destination or a quick reply to continue the conversation.
Use configured bot replies and team conversations to help customers take their next step.
Media carousel templates
Create the message that introduces your offer, then add the visuals and short copy for each card. Use image headers for products and collections, or a video-header template when motion tells the story better.
Product carousel templates
Already have a product catalog? Bring those products into a WhatsApp carousel. Set the product count in your template, then choose the catalog items when configuring the bot message.
Catalog access and product eligibility depend on your setup and applicable commerce policies.
Check pricingOne format. Three ways to use it.
Prepare the template, obtain approval, then use the sending route that fits the customer journey.
Share a collection or offer with an opted-in audience using an approved carousel template.
Add the carousel template to a bot flow so a relevant keyword or configured journey can bring up your collection.
Select a flow or message template from the inbox when a customer needs a set of options.
From browsing to a useful reply
A carousel can introduce the options. Your bot can help with the questions that follow. Connect Quick Reply actions to relevant responses and let your team step in when a customer needs personal help.
Need a standalone link later in the flow? Sendwo also has a separate CTA URL message component for a defined destination.
Build my carousel workflowYour inbox, with more to show
When a buyer asks what else is available, send a relevant flow or message template from live chat. Keep the product cards and the conversation together, so the next response can be useful.
Built for choice
Show collections, best sellers and bundles in a single message.
Help shoppers compare styles and explore new arrivals.
Present relevant programs or service options with clear next steps.
Showcase listings or packages and invite a focused inquiry.
Customer stories
Explore real customer workflows across campaigns, inquiries and follow-up.
Promotions, customer updates and follow-up.
Dilbagh Singh
Resort inquiries, booking questions and chatbot-assisted responses.
Mr. Philip Mensah, CEO
Click-to-WhatsApp advertising and lead qualification.
Ingo Lederer
Education communications, class reminders and student updates.
Daren HuntBefore you start
On this page, carousel ads means promotional carousel messages delivered inside WhatsApp. A single message contains a horizontal set of media or product cards. It is different from building a paid carousel ad placement on Facebook or Instagram.
Media carousel templates support image or video headers. Choose a consistent header format across the cards in a template. Use separate templates when you need different formats, rather than mix image and video cards in one carousel.
Carousel templates support up to 10 cards. Sendwo’s media-template options include URL and Quick Reply buttons, with up to two buttons per card. Keep the component structure, button types and their order consistent across the carousel.
A media carousel uses card media and content that you configure. A product carousel uses products from a connected catalog. Your store or catalog must be connected and its products available before you select them for the carousel workflow.
Yes. Use an approved template in a broadcast or add it to a bot flow. You can also select a flow or message template in live chat. Sending remains subject to recipient permission, applicable messaging limits, template status and WhatsApp policies.
Carousel marketing templates are submitted for review before use. Meta decides approval and can pause or reject templates. An approved template does not guarantee delivery or permission to message everyone in a contact list.
A URL button opens the configured destination. A Quick Reply button can be connected to a configured bot response or follow-up flow. Your team can then continue the conversation in the inbox. A URL click is not the same as a reply, so configure each action for its intended outcome.
You can create a free Sendwo account to explore the platform. Feature access and usage allowances depend on your plan. Sendwo software fees and applicable Meta WhatsApp messaging charges are separate. Check pricing or ask for a demo to confirm the setup you need.