Build Chatbots for WhatsApp, Instagram, Messenger, Telegram, and WebChat
Create smart chatbot journeys with bot replies, AI agents, action buttons, input flows, message templates, APIs, webhooks, Google Sheets, ecommerce automation, and live agent handoff — all inside Sendwo.
Build simple reply bots, advanced customer journeys, and AI-assisted automation
Sendwo Chatbot Builder gives your business the building blocks to automate conversations, capture leads, answer questions, send follow-ups, connect APIs, and support customers across channels.
AI-powered chatbots
Use AI Agent, AI replies, no-match replies, and AI-trained knowledge to answer customer questions more naturally.
Explore AI Chatbot →Visual chatbot flows
Build journeys with text, media, templates, user input, conditions, APIs, Google Sheet fetch, and action buttons.
View Flow Builder →Human handoff and context
Send conversations to the shared inbox with labels, notes, custom fields, assigned agents, and customer history.
See Contact Management →Create chatbot journeys without overcomplicating your customer communication
Start with a channel, create bot replies, design flows, connect automation, and manage replies from the shared inbox.
Connect a channel
Connect WhatsApp, Facebook, Instagram, Telegram, WeChat, Google, or WebChat depending on your business use case.
Create bot replies
Set welcome replies, keyword replies, no-match replies, AI replies, action buttons, postbacks, and templates.
Build the journey
Use input flows, sequences, WhatsApp flows, conditions, APIs, and Google Sheet data fetch to create guided experiences.
Manage with your team
Use live chat, AI Assistant, assigned agents, labels, notes, custom fields, and human handoff to keep control.
Dedicated chatbot managers for every major customer channel
Sendwo does not force every channel into the same generic bot setup. Each channel has its own bot manager so you can create the right automation for the right platform.
WhatsApp Bot Manager
- Bot Reply and AI Agent
- Broadcast Campaign
- Chat Widget
- Sequence and Input Flow
- WhatsApp Flows
- Message Templates
- WC/Shopify Automation
- Outbound Webhook and Action Buttons
Facebook Bot Manager
- Bot Reply and AI Agent
- Broadcast Template
- Postback Manager
- Engagement Widget
- Sequence and Input Flow
- Persistent Menu
- RCN Postback Manager
- Domain Whitelisting
- JSON API Connector and Outbound Webhook
Instagram Bot Manager
- Bot Reply and AI Agent
- Postback Manager
- Sequence and Input Flow
- Persistent Menu
- Domain Whitelisting
- JSON API Connector
- Outbound Webhook
- Action Buttons and Get Started Settings
Telegram and WebChat Bots
- Telegram Bot Manager
- Telegram Group Bot
- WebChat Bot Manager
- Bot Reply and AI Agent
- Input Flow
- Persistent Menu
- JSON API Connector
- Action Buttons and Get Started Settings
Use practical blocks to build real customer journeys
From simple messages to API-connected workflows, Sendwo gives you the building blocks to create useful chatbot experiences for sales, support, ecommerce, lead generation, and customer service.
Message blocks
- Text message
- Image message
- Audio message
- Video message
- File message
- Location message
- AI Reply block
Data collection blocks
- User Input Flow
- WhatsApp Flows
- Appointment block
- Lead capture journeys
- Customer qualification flows
- Contact field updates
Interactive blocks
- Interactive message
- Template message
- CTA URL button
- Action buttons
- Postback actions
- Get started settings
Automation and integration blocks
- Condition block
- New sequence campaign
- Random number generator
- HTTP API
- JSON API Connector
- Google Sheet Data Fetch
- Outbound Webhook
Build WhatsApp chatbot journeys connected to campaigns, templates, and ecommerce
Sendwo’s WhatsApp chatbot builder is designed for businesses that want to automate conversations, broadcasts, store messages, forms, and customer support on WhatsApp.
WhatsApp chatbot actions
- Bot Reply
- AI Agent
- Broadcast Campaign
- Chat Widget
- Action Buttons
- Outbound Webhook
WhatsApp journey tools
- Sequence campaigns
- Input Flow
- WhatsApp Flows
- Message Templates
- 24-hour messaging flow
- Anytime template messaging
Ecommerce automation
- WooCommerce automation
- Shopify automation
- Abandoned cart recovery
- Order notification
- Message delay
- Template-based store messages
Lead and support automation
- Lead qualification flows
- Appointment booking journeys
- FAQ automation
- No-match reply handling
- Agent handoff
- Shared inbox support
Let bots answer first, then bring your team in when needed
Sendwo combines chatbot automation with AI Assistant and live chat tools, so teams can automate repetitive replies without losing human control.
AI chatbot support
- AI Agent in bot manager
- AI reply block
- No-match AI reply
- AI training campaign connection
- FAQ, URL, and file-based training
Shared inbox handoff
- Bot reply on/off
- AI reply on/off
- AI Assistant sidebar
- Customer conversation analysis
- Smart reply helper
Agent workflow
- Assigned manager or agent
- Labels
- Custom fields
- Message sequence
- Internal notes
- Follow-up list
Conversation control
- Search and filter conversations
- Media message support
- Canned response shortcut
- Emoji, attachment, voice, and send actions
- 24-hour WhatsApp window indicator
Use Sendwo Chatbot Builder for marketing, support, sales, and ecommerce
Create chatbots that solve real communication problems instead of only sending robotic replies.
Lead generation chatbot
Ask qualifying questions, collect details, assign labels, update fields, and trigger follow-up sequences.
Ecommerce chatbot
Answer product questions, recover carts, send order notifications, share checkout links, and support buyers.
Customer support chatbot
Reply to common questions, collect issue details, route conversations, and hand over to support agents.
Appointment booking chatbot
Collect customer details, understand service needs, capture preferred slots, and move users into booking workflows.
Agency chatbot workflows
Create bot workflows for multiple client use cases across campaigns, automation, support, and lead generation.
Education and coaching chatbot
Answer course questions, send class reminders, capture student details, and automate webinar follow-ups.
More than a basic chatbot tool
Sendwo connects chatbots with WhatsApp campaigns, AI, shared inbox, ecommerce automation, APIs, flows, and team controls.
| Capability | Basic chatbot builder | Sendwo Chatbot Builder |
|---|---|---|
| WhatsApp-first chatbot workflows | Limited | Included |
| AI Agent and AI reply support | Often separate | Included |
| Multi-channel bot managers | Not always available | WhatsApp, Facebook, Instagram, Telegram, WebChat |
| Visual flow blocks with APIs and Google Sheets | Limited | Available |
| Shopify and WooCommerce automation | Usually needs extra tools | Available |
| Shared inbox with human handoff | Basic or missing | Included |
Build your first chatbot journey with Sendwo
Start with WhatsApp bot replies, add AI Agent, connect input flows, use templates, and manage customer conversations from one shared inbox.
Chatbots become more powerful when connected with the full Sendwo platform
Explore the connected product pages that support chatbot automation, WhatsApp campaigns, AI, ecommerce, forms, APIs, and customer management.
Frequently asked questions about Sendwo Chatbot Builder
Quick answers for businesses exploring chatbot automation for WhatsApp, Instagram, Messenger, Telegram, and WebChat.