All Sendwo Features in One Powerful Growth Dashboard
Connect customer channels, send broadcasts, build AI chatbots, manage live conversations, automate ecommerce workflows, and control your team from one clean Sendwo workspace.
Everything your business needs to market, automate, and support on chat
Sendwo brings customer messaging, campaigns, automation, AI, ecommerce, and integrations into one simple product architecture.
Connect Channels
Connect WhatsApp, Facebook, Instagram, Telegram, WeChat, and Google from one dashboard.
Explore WhatsApp API →Build Chatbots
Create bots for WhatsApp, Messenger, Instagram, Telegram, Telegram Group, and WebChat.
View chatbot builder →Send Campaigns
Run WhatsApp, SMS, Facebook, and Telegram broadcasts with segmentation and scheduling.
See marketing software →Manage Inbox
Handle live chat, AI assistant, labels, notes, assigned agents, and subscriber details.
Open contact management →Automate Sales
Use click-to-WhatsApp ads, webhooks, ecommerce catalog, cart recovery, and order alerts.
Explore automation →Integrate Everything
Use APIs, webhooks, Google Sheets, email tools, SMS gateways, Shopify, and WooCommerce.
View API overview →Start every campaign from a clear business dashboard
Track usage, channel activity, subscribers, campaign status, account alerts, and AI token consumption from one place.
Account overview
- Subscriber usage tracking
- Message usage tracking
- AI token usage tracking
- Channel summary cards
- Upcoming campaign visibility
Operational controls
- Dashboard refresh option
- Clear cache control
- Account-level alerts
- 2FA reminder notification
- Quick access to connected modules
Built for growing teams that need visibility before action
Before sending broadcasts or building automations, teams can quickly see usage limits, connected accounts, and current activity across the platform.
One inbox for WhatsApp, social chat, AI assistance, and team replies
Manage live conversations with customer context, agent assignment, labels, notes, AI reply controls, and follow-up workflows.
Live chat channels
- WhatsApp live chat
- Facebook live chat
- Instagram live chat
- Telegram live chat
- WeChat live chat
Conversation tools
- Search and filter conversations
- Refresh conversation list
- Media message support
- Canned response shortcut
- Emoji, attachment, voice, and send actions
AI and bot controls
- Bot reply on/off
- AI reply on/off
- AI Assistant sidebar
- Customer conversation analysis
- Smart reply helper
Subscriber management inside inbox
- Assigned agent or manager
- Labels and custom fields
- Message sequence assignment
- Internal notes
- Subscription status and 24-hour window indicator
Inbox settings and team actions
- Filter channel and account
- Follow-up list
- Disable notifications
- Groupchat settings beta
- Add WhatsApp subscriber
- Install app
- Go offline
- Dark mode option
Connect every major customer channel and build bots for each one
Sendwo gives businesses channel connection, subscriber management, bot automation, broadcasting, and live chat across supported platforms.
Connect WhatsApp API, manage subscribers, send broadcasts, build bots, run flows, and automate ecommerce.
Connect Facebook, manage Messenger bot workflows, comments, broadcasts, postbacks, and live chat.
Connect Instagram, build bots, manage subscribers, automate comments, and handle live conversations.
Telegram
Build Telegram bots, manage Telegram subscribers, send broadcasts, and support group bot use cases.
Dedicated bot managers for WhatsApp, Messenger, Instagram, Telegram, and WebChat
Every supported channel gets its own automation structure, so teams can build channel-specific experiences without mixing everything into one messy workflow.
WhatsApp Bot Manager
- Bot Reply and AI Agent
- Broadcast Campaign
- Chat Widget
- Sequence and Input Flow
- WhatsApp Flows and Message Templates
- WC/Shopify Automation
- Outbound Webhook and Action Buttons
Facebook Bot Manager
- Bot Reply and AI Agent
- Broadcast Template
- Postback Manager
- Engagement Widget
- Persistent Menu
- RCN Postback Manager
- Domain Whitelisting and JSON API Connector
Instagram Bot Manager
- Bot Reply and AI Agent
- Postback Manager
- Sequence and Input Flow
- Persistent Menu
- Domain Whitelisting
- JSON API Connector
- Outbound Webhook and Action Buttons
Telegram and WebChat Bots
- Telegram Bot Manager
- Telegram Group Bot support
- WebChat Bot Manager
- Bot Reply and AI Agent
- Input Flow
- Persistent Menu
- Get Started Settings
Design customer journeys with a visual bot flow builder
Create flows using message blocks, data collection blocks, interactive blocks, flow logic, APIs, and Google Sheet actions.
Message blocks
- Text message
- Image message
- Audio message
- Video message
- File message
- Location message
- AI Reply block
Data collection blocks
- User Input Flow
- WhatsApp Flows
- Appointment block
- Lead capture journeys
- Customer data collection
Interactive and control blocks
- Interactive message
- Template message
- CTA URL button
- Condition block
- New sequence campaign
- Random number generator
Integration blocks
- HTTP API block
- Google Sheet Data Fetch
- External data lookup
- Webhook-based workflow support
- Developer-friendly flow actions
Send targeted WhatsApp, SMS, Facebook, and Telegram campaigns
Run campaigns with templates, 24-hour messaging rules, audience filters, labels, country targeting, custom fields, variables, and scheduling.
WhatsApp broadcast features
- 24-hour free messaging
- Anytime template messaging
- Pre-approved template selection
- Include and exclude label IDs
- Country-wise subscriber targeting
- Custom field filters
- Recently added subscriber targeting
- Assign label after broadcast
- Send now or send later
SMS broadcast features
- SMS campaign creation
- SMS API selection
- Message composer
- First name and last name variables
- WhatsApp subscriber targeting
- Select bot
- Delay seconds
- Country code
Facebook broadcast features
- Campaign name
- RCN postback template targeting
- Gender targeting
- User time zone targeting
- Locale targeting
- Include and exclude labels
- Send later
Telegram broadcast features
- Telegram subscriber targeting
- Telegram campaign creation
- Broadcast scheduling
- Campaign management
- Subscriber list usage
Automate WhatsApp journeys from ads, webhooks, and store events
Sendwo connects WhatsApp automation to ad campaigns, inbound webhooks, catalog orders, abandoned carts, and ecommerce order notifications.
Click-to-WhatsApp Ads
- Campaign creation
- Objective selection
- Special ad categories
- Ad status control
- Campaign, ad set, creative, ad, and publish flow
Inbound webhook workflow
- Create WhatsApp webhook workflows
- Account, status, and verification filters
- Select WhatsApp template
- Workflow verification
- Workflow report
- Target, processed, delivered, opened, and failed analytics
Action button automation
- Broadcasting action type
- Campaign selection
- 24-hour vs anytime messaging control
- Template selection
- Label, country, and custom field targeting
- Send later option
Comment automation
- Facebook comment automation
- Instagram comment automation
- Social engagement workflows
- Lead capture from social comments
Create native WhatsApp forms and multi-screen flows
Build structured WhatsApp Flows with multiple screens, fields, uploads, opt-ins, conditions, API connections, Google Sheets, and JSON preview.
Flow structure
- Multi-screen WhatsApp flows
- Add screen
- Import JSON
- Live JSON preview
- Flow name and categories
- Reply after submit
Field library
- Heading and text body
- Text input and textarea
- Number and date
- Dropdown, radio, and checkbox
- Image field
- Photo and document upload
- Opt-in and embed link
- If condition and button label
Form integrations
- HTTP API connection
- Google Sheets connection
- Custom variable mapping
- Lead capture workflows
- Appointment forms
- Customer qualification flows
Turn WhatsApp into a sales and order automation channel
Recover carts, send order notifications, manage catalogs, sync store data, send checkout links, and handle catalog orders from Sendwo.
WhatsApp ecommerce catalog
- Catalog orders
- Manual payment orders
- Catalog manager
- WhatsApp account and catalog ID integration
- Public catalog status
- Catalog order management
Catalog conversion tools
- Checkout link
- Checkout success message
- Cart reminder
- Cart reminder delay
- New order email
- Google Sheet list
Shopify automation
- Shopify store type switch
- Select store API
- Add new API
- Abandoned cart recovery
- Message delay
- Message template
- Country code
WooCommerce automation
- WooCommerce store type switch
- Order notification
- Store API connection
- Message template selection
- Instant order communication
- Cart and order workflows
Train AI agents to reply, assist, and analyze conversations
Sendwo AI helps teams train bots from business knowledge and use AI inside chatbot flows and live conversations.
AI training campaign
- Prompt message setup
- Manual FAQ training
- URL-based training
- File upload training
- Auto-generate FAQs from files
- Link AI training campaign to bot
AI inside conversations
- AI Agent inside bot manager
- AI reply for unmatched inputs
- AI Assistant in shared inbox
- Customer conversation analysis
- Smart reply helper
- AI reply on/off control
AI that supports both automation and human agents
Sendwo AI can power bot replies and also assist human support teams with conversation understanding, intent analysis, and better reply suggestions.
Connect Sendwo with your existing business stack
Use built-in integrations, APIs, webhooks, autoresponders, SMS gateways, Google Sheets, and ecommerce APIs to extend Sendwo workflows.
Internal integrations
- AI Training Campaign
- HTTP API
- Shopify/WooCommerce API
- Google Sheet Data Fetch
- Email Autoresponder API
- Email API
- SMS API
Developer features
- HTTP API endpoints
- JSON API Connector
- Outbound Webhook
- Inbound Webhook Workflow
- HTTP GET
- HTTP POST
Email autoresponders
- Mailchimp
- Brevo
- ActiveCampaign
- Mautic
- MailWizz
SMS gateways
- Plivo
- Twilio
- Nexmo/Vonage
- Clickatell
- Africastalking
- Esahal
- HTTP GET and HTTP POST
Give your team access without losing control
Create team roles, assign module permissions, restrict channels, and manage access for users, agents, admins, and support teams.
Role and permission setup
- Team role creation
- User manager
- Module-wise permissions
- Create, update, delete, and special access
- Addon manager
Channel and module restrictions
- Disable WhatsApp
- Disable Facebook
- Disable Telegram
- Disable Instagram
- Subscriber, bot, broadcast, and live chat permissions
Advanced permission coverage
- WhatsApp Flows permission
- Appointment system permission
- Click Ads permission
- Catalog permission
- Webhook workflow permission
- Google Sheet permission
- API developer permission
- Settings controls
- Transaction controls
- Package and role controls
Security settings built for serious business accounts
Protect business access with session visibility, login controls, 2FA, IP management, OTP, email verification, and captcha integrations.
Login protection
- Logged-in devices
- Login activity logs
- Direct login settings
- Two-factor authentication
- IP Manager
Verification and captcha
- OTP verification
- Email verification
- Cloudflare Turnstile Captcha
- Google reCAPTCHA
- Session controls
Mobile and PWA access
- Install app option
- PWA-style mobile access
- Mobile-ready conversation management
- Team-friendly live chat access
Built for businesses that want real marketing outcomes, not complicated software
Sendwo combines a simple interface with serious WhatsApp marketing, AI chatbot, ecommerce, support, and automation capabilities.
“Sendwo gives our team one place to manage WhatsApp campaigns, customer replies, and automation without jumping between tools.”
“The biggest value is having broadcasts, chatbot flows, ecommerce messages, and team inbox together in one dashboard.”
“Sendwo is practical for agencies because it supports campaigns, labels, automation, integrations, and client communication workflows.”
Not sure which Sendwo feature you need first?
Start with WhatsApp broadcasts, add AI chatbots, connect your store, automate customer support, or build complete journeys step by step.
Explore dedicated Sendwo product pages
Use this feature hub as the starting point, then explore each dedicated product page for deeper use cases.
Frequently asked questions about Sendwo features
Quick answers for businesses exploring Sendwo for WhatsApp marketing, automation, AI chatbots, ecommerce, and team communication.
