How to Check Bot Error Logs and Custom Variables in SendWo

No matter how advanced your automation is, even the best WhatsApp bots need monitoring and debugging to run smoothly. And here comes SendWo’s Bot Error Logs and Custom Variables.

These tools not only help you identify issues instantly but also fix broken flows and create personalized user experiences without coding headaches. This tutorial will make you understand how to use both features efficiently in SendWo.

Use Cases

Here are some live examples where Bot Error Logs and Custom Variables make life easier for WhatsApp automation builders:

1. Detect why a bot message failed to send.
2. Debug API and JSON syntax issues in seconds.
3. Monitor failed user interactions in real time.
4. Personalize conversations using dynamic variables.
5. Store and manage user-specific data inside bot replies.

These features together ensure your automation stays accurate, responsive, and contextual.

Step 1: Open the Bot Error Logs Panel

1. Log in to the SendWo Dashboard.
2. In the sidebar, navigate to Bot Manager and select your connected WhatsApp Number, which could be, for example, your Brand Support.
3. Click on Bot Reply to open your bot flow list.
4. In the top-right corner, select Options and click Bot Error Logs. You’ll be able to see an orange badge showing the total error count.

This section gives you a transparent view of every flow issue detected in real time.

Step 2: View and Understand the Error Log

Now, you could easily see the Error Log Panel. Here you’ll be able to identify structured columns that make debugging effortless:

Column	Description
#	Error index number
Error Message	Describes the error cause (e.g., JSON Decode Error)
Error Time	Identify when the error occurred
Actions	✏️ icon lets the user jump straight to the faulty flow

Common Error Types

• JSON Decode Error: Caused when the bot receives an invalid or malformed JSON body — often during API calls.
• System Error (403 / 404): Usually triggered by broken URLs, missing permissions, or expired API tokens.
• Invalid Variable Reference: Occurs when a flow tries to use a variable that doesn’t exist or hasn’t been set.

Step 3: Clear or Close the Log

• Click Clear Log located on the top-right to delete all the current error entries.
• Click Close, which will be on the bottom-right, to exit the log view without clearing.

Tips: It’s best practice to review and fix all listed issues before clearing the logs, ensuring no important detail is lost.

Step 4: View and Manage Custom Variables

Custom Variables enable the user to create personalized WhatsApp experiences in SendWo.

To view or edit them, go through the steps below:

1. Go back to the Options dropdown.
2. Click on Custom Variables.
3. You’ll now see all user-specific data fields your bot has stored.

These variables look like:

{{first_name}}

{{email}}

{{order_id}}

{{membership_status}}

{{tracking_number}}

Use them to personalize your messages output dynamically.

Custom variables in SendWo are automatically updated through user inputs, API responses, or “Set Variable” actions within flows.

Summary Table

Feature	Location	Purpose
Bot Error Logs	Options > Bot Error Logs	Debug flow execution and other system issues
Edit Flow from Log	✏️ Icon beside each log panel	Jump directly to fix the faulty
Clear Logs	Top-right in error log modal	Remove old or resolved logs
Custom Variables	Options > Custom Variables	Manage dynamic user data
Set Variable Action	Inside Flow Builder	During chats, update user data

Why These Tools Matter

• According to WhatsApp marketing benchmarks, bots with real-time monitoring reduce flow failure rates by up to 48%.
• Similarly, personalized messages (powered by custom variables) see conversion lifts of 30–40%, especially in e-commerce and service-based businesses.

That means SendWo isn’t just helping you debug faster. In fact, it’s helping you build smarter, high-performing automations that drive results.

Final Words

SendWo gives you two powerful features to ensure your WhatsApp automation is error-free, intelligent, and highly personalized.

Track every failed flow, debug API issues effortlessly, and build experiences that feel human - all from a single dashboard.