How to Setup WhatsApp No Match Reply Bot And Set the Frequency

We might have multiple WhatsApp chatbots on Sendwo, each responding to specific keywords. But what happens when a user sends a message that doesn't match any of them? We don't want to leave anyone hanging, so we use a "No Match Reply" chatbot. This chatbot activates when no keyword is found.

However, what if that same user sends another unmatched message? Should the "No Match Reply" trigger again? Probably not. That's why we have the "No Match Reply Frequency." This feature lets you control how often the "No Match Reply" responds to the same user.

What is a No Match Reply?

A "No Match Reply" is a chatbot's response when a user's message doesn't match any programmed keywords. A well-crafted No Match Reply politely helps the user by suggesting alternatives, like contacting a human agent or providing helpful links. In Sendwo, you can customize this reply to fit your business needs and provide clear guidance.

What is the No Match Reply Frequency Limit?

The "No Match Reply Frequency" determines how often this reply is sent to a single user. To avoid repetition, you can set a limit. For example, choosing "once per day" means the user will only receive the No Match Reply once, even if they send multiple unmatched messages throughout the day.

This article will guide you through creating a No Match Reply bot, enabling and disabling it, and setting the frequency limit for individual users. Let's get started.

Configure the No Match Reply Bot:

Sendwo provides a default "No Match Reply" template that you can easily customize. To edit it:

1. Go to the WhatsApp Bot Manager in your Sendwo dashboard.
2. Click the Actions button and select the No Match template. This opens the bot in the Visual Flow Builder.
3. Edit the text or add elements like images, audio, video, interactive components, or CTA buttons.
4. Save the bot.

Enable the No Match Reply and Set the Frequency:

To enable your No Match reply:

1. Go to Configuration in the Bot Manager.
2. Enable "No Match Reply."
3. Set the frequency to "Every Time" or "Once a day."
4. Save your settings.

And that's it.

Providing a smooth WhatsApp chatbot experience for subscribers is crucial for any business. The No Match Reply ensures every message receives a response, even if no keyword match exists. Combining this with a frequency limit balances responsiveness and avoids repetition, ultimately improving communication and boosting subscriber engagement.