Build AI Chatbots That Reply, Qualify, Support, and Sell on WhatsApp and Beyond
Train AI chatbots with your FAQs, website URLs, uploaded files, and prompt instructions. Then use them inside WhatsApp, Instagram, Facebook Messenger, Telegram, and WebChat conversations with human handoff whenever your team needs control.
Give every conversation a smart first response, then let your team take over when needed
Sendwo AI Chatbot is built for businesses that want faster replies, better qualification, guided support, lead capture, and automated follow-ups across customer messaging channels.
Build AI-powered chatbots
Create bot replies, AI agents, input flows, action buttons, and automation journeys without depending on a developer for every small change.
Explore chatbot builder →Design guided journeys
Use visual flow blocks for text, media, files, location, AI replies, user input, WhatsApp forms, APIs, and Google Sheet actions.
View flow builder →Support with customer context
Use AI inside the shared inbox with labels, notes, custom fields, assigned agents, message sequences, and customer conversation analysis.
See contact management →Train, connect, automate, and improve your AI chatbot
Sendwo keeps AI chatbot setup practical. Start with your business knowledge, connect it to a bot, then use it in automated and human-assisted conversations.
Create AI training campaign
Name the AI campaign and add a prompt message to guide how the chatbot should answer customers.
Add training data
Train the bot with manual FAQs, website URLs, and uploaded files that can be used to generate helpful answers.
Connect AI to bot flow
Link the training campaign to your bot reply, no-match reply, AI Agent, or visual chatbot flow.
Use AI with live chat
Let AI assist agents with conversation analysis, smart reply support, and faster customer handling.
Train your chatbot using the knowledge your business already has
Sendwo lets you create AI training campaigns using structured instructions, FAQs, website content, and documents so your bot can answer more relevant customer questions.
Prompt message setup
- Set clear chatbot behavior instructions
- Guide tone, answer style, and response boundaries
- Use business-specific context
- Control how the bot should handle unknown queries
Manual FAQ training
- Add common questions and answers
- Train product, pricing, support, and process FAQs
- Keep replies consistent across agents
- Reduce repeated manual responses
URL-based training
- Add website links as training sources
- Use content selectors when needed
- Train bots from help pages, product pages, and landing pages
- Keep website knowledge available inside chat
File upload training
- Upload documents for AI training
- Generate FAQs from uploaded files
- Use internal knowledge in chatbot replies
- Support product, onboarding, or service information
Use AI chatbot automation across the channels your customers already use
Sendwo is WhatsApp-first, but its chatbot architecture also supports multiple customer communication channels.
WhatsApp AI Bot
Use AI inside WhatsApp bot replies, no-match replies, flows, broadcasts, ecommerce automation, and live chat.
WhatsApp API →Facebook Messenger Bot
Automate Messenger replies with AI Agent, postbacks, engagement widgets, persistent menu, and action buttons.
Chatbot builder →Instagram AI Bot
Manage Instagram bot replies, AI Agent, postbacks, input flows, persistent menus, and live inbox support.
Automation →Telegram & WebChat Bot
Support Telegram, Telegram Group Bot, and WebChat chatbot use cases with AI, input flows, APIs, and webhooks.
API overview →Everything needed to move from simple replies to full chatbot journeys
Sendwo AI Chatbot works with bot replies, AI Agent, action buttons, input flows, sequences, templates, APIs, webhooks, and ecommerce automation.
Core chatbot setup
- Bot Reply
- AI Agent
- No Match Reply
- Get Started Settings
- Persistent Menu
- Postback Manager
Conversation journeys
- Sequence campaigns
- Input Flow
- WhatsApp Flows
- Message Templates
- Interactive messages
- CTA URL buttons
Advanced actions
- Action Buttons
- Broadcast Campaign actions
- JSON API Connector
- HTTP API block
- Outbound Webhook
- Google Sheet Data Fetch
Commerce and support
- WC/Shopify Automation
- Appointment block
- Lead qualification
- Support routing
- Human agent handoff
- Live inbox assistance
Support agents with AI while keeping humans in control
AI should not replace your support team blindly. Sendwo helps agents reply faster, understand conversations better, and turn AI on or off when needed.
Inbox AI controls
- Bot reply on/off
- AI reply on/off
- AI Assistant panel
- Manager view
- Human handoff support
Agent productivity
- Analyze customer conversation
- Understand customer intent
- Recommended next action
- Smart conversation helper
- Faster response drafting
Customer context
- Assigned agent
- Labels
- Custom fields
- Notes
- Message sequence
- Subscription status
Inbox workflow
- Search and filter conversations
- Follow-up list
- Disable notification
- Add WhatsApp subscriber
- Install app
- Go offline
Practical AI chatbot use cases for real businesses
Use Sendwo AI Chatbot for marketing, sales, customer support, ecommerce, education, agencies, services, and local business communication.
Ecommerce support and sales
Answer product questions, recover carts, explain shipping, share checkout links, and guide customers after purchase.
Lead qualification
Ask qualifying questions, collect requirements, segment leads, assign labels, and move prospects into follow-up sequences.
Customer support automation
Reply to repetitive questions, collect ticket context, guide customers, and hand over to agents when conversations need attention.
Education and coaching
Answer course questions, send reminders, qualify learners, collect form details, and automate webinar or class follow-ups.
Agencies and client campaigns
Build AI chatbot workflows for multiple client use cases across lead generation, support, WhatsApp campaigns, and automation.
Appointments and service booking
Collect booking details, answer service questions, confirm availability, and move users into appointment or follow-up flows.
More than a reply bot — a full AI chatbot and automation system
Sendwo AI Chatbot works with broadcasts, flows, forms, ecommerce automation, APIs, and live chat, so businesses can run complete customer journeys.
| Capability | Basic chatbot tools | Sendwo AI Chatbot |
|---|---|---|
| AI training with FAQs, URLs, and files | Limited | Included |
| WhatsApp-first campaign and automation support | Often separate | Included |
| Shared inbox with AI Assistant | Not always available | Included |
| Visual flow builder with APIs and Google Sheets | Limited | Included |
| Shopify and WooCommerce automation | Usually needs extra tools | Available |
| Team roles, permissions, and human handoff | Basic | Available |
Build your first AI chatbot on Sendwo
Start with FAQs, connect your WhatsApp account, add AI replies to your bot flow, and let your team manage customer conversations from one shared inbox.
AI chatbot works better when connected with the full Sendwo platform
Explore the connected product pages that support AI chatbot, automation, campaigns, and customer communication workflows.
Frequently asked questions about Sendwo AI Chatbot
Quick answers for businesses exploring AI chatbot automation for WhatsApp and other customer messaging channels.