One inbox for your whole team
Collaborate on WhatsApp with shared ownership, internal notes, assignments, mentions, and faster replies across support, sales, and operations.
All conversations
⌕Conversation details
Priya Patel
Support Team
Priya added internal note
Rahul assigned to Priya
@Priya can you check this order?
BYJU'S
Eduracle
Fortis
Himalaya
Honda
Liberty
Spotify
VisscoThe struggle without a shared WhatsApp workspace
- × Messages get missed or replied to twice.
- × No ownership or accountability for conversations.
- × Confusing handoffs and long response times.
- × No internal collaboration or customer context.
- × No visibility into team performance.
How Sendwo’s shared inbox solves it
- ✓ One inbox for the entire team.
- ✓ Clear ownership with assignments.
- ✓ Internal notes and mentions for private collaboration.
- ✓ Structured handoffs and no duplicated replies.
- ✓ Team labels, filters, and performance visibility.
Built for team collaboration on WhatsApp
This is not just another live chat inbox. Sendwo helps your team work together with ownership, context, notes, mentions, assignments, and visibility across every customer conversation.
Shared team inbox
Unified view of all WhatsApp conversations in one place.
Chat assignment
Assign chats to the right person and follow up without confusion.
Internal notes
Add private notes visible only to your team for better context.
Team mentions
Mention teammates and bring them into the conversation.
Labels and filters
Use labels and filters to organize and prioritize conversations.
Agent routing
Auto-assign and route incoming chats based on rules and availability.
Collision-free replies
See who is typing or replying to avoid duplicate responses.
Customer profile view
See history, notes, labels, and activity in one profile.
Quick replies
Save common answers and send faster with one click.
Team performance
Track response times, resolutions, and agent productivity.
Role-based access
Control who can view, reply, assign, or manage settings.
Omnichannel readiness
Manage WhatsApp, Instagram, Telegram, and more in one place.
Give every conversation an owner, context, and next step
Sendwo helps your team manage customer conversations with clarity. Everyone can see who owns the chat, what happened earlier, which teammate was mentioned, and what needs to happen next.
- ✓ Assign conversations to agents and teams
- ✓ Add private notes and internal mentions
- ✓ Keep customer history and team activity together
- ✓ Improve response time without losing context
All conversations
⌕Details
Priya Patel
Support Team
Rahul Sharma
Mumbai, India
Customer since May 2024
Priya added internal note
Rahul assigned to Priya
Team
How teams collaborate in Sendwo
A simple collaboration workflow that keeps every customer conversation moving forward.
New message
Customer messages your WhatsApp number.
Auto assign or route
Chat is assigned based on rules or availability.
Team note or mention
Add notes and mention teammates privately.
Agent replies
Respond from the shared inbox with full context.
Issue resolved
Customer gets a fast, helpful resolution.
Perfect for every team
Different teams can use one shared WhatsApp workspace without losing ownership, context, or speed.
Support teams
Handle high volume, collaborate better, and resolve tickets faster.
Sales teams
Capture leads, qualify faster, and close more deals on WhatsApp.
Operations
Coordinate updates, share information, and communicate clearly.
E-commerce
Manage orders, returns, shipping, and customer queries at scale.
Agencies
Manage client queries across accounts with structured workflows.
Education and services
Respond to inquiries, share updates, and support customers better.
More than a live chat inbox
Built specifically for team collaboration, ownership, accountability, and visibility on WhatsApp.
Collaboration first
Internal notes, mentions, and shared context help your team work together in real time.
Accountability built in
Assignments, ownership, and activity logs ensure every conversation has a clear owner.
Visibility that drives results
Know who replied, how fast, and what improved with performance visibility.
Connect with your favorite tools
Connect Sendwo with e-commerce, forms, automation, AI, APIs, and webhooks.
Shopify
WooCommerce
Zapier
WPForms
Elementor
OpenAI
Explore more Sendwo products
Build your full WhatsApp growth system with inbox, chatbots, broadcasts, flows, catalog, support, and enterprise features.
Frequently asked questions
Quick answers about shared inbox, team collaboration, assignments, notes, chatbot handoff, and pricing.
What is a WhatsApp shared team inbox?
A WhatsApp shared team inbox lets multiple team members manage customer conversations from one WhatsApp Business API number with assignments, notes, labels, and team visibility.
Can multiple agents manage the same WhatsApp number?
Yes. Sendwo helps your team manage conversations together without sharing one phone or losing ownership of replies.
Can I assign chats to specific team members?
Yes. You can assign and reassign conversations to the right teammate or team so every conversation has clear ownership.
Does Sendwo support internal notes and mentions?
Yes. Your team can add private internal notes and mention teammates inside conversations without showing those notes to customers.
Can I connect this with chatbot automation?
Yes. You can use WhatsApp chatbot automation for common queries and hand off important conversations to agents inside the shared inbox.
Is there a free plan?
Yes. Sendwo offers a free forever plan that helps businesses start small, learn the platform, and upgrade when they need more scale.
Help your team work better on WhatsApp
Centralize conversations, collaborate in real time, and deliver faster, more personalized customer experiences from one shared WhatsApp workspace.
