Best Gallabox Alternatives for WhatsApp CRM & Automation (2025)

Gallabox has emerged as a popular all-in-one WhatsApp business automation tool for companies looking to engage customers on WhatsApp. It’s a no-code platform that offers features like a shared WhatsApp team inbox, chatbot flows, and broadcast messaging​. Trusted by over 2,000 businesses globally and an official Meta WhatsApp Solution Partner​, Gallabox helps brands capture leads, automate conversations, and increase sales on WhatsApp.

However, no single platform is one-size-fits-all – you might be seeking Gallabox alternatives for reasons like broader multi-channel support, different pricing, more advanced automation, or specific integrations. In this comprehensive guide, we’ll explore the best WhatsApp CRM platforms and marketing automation tools that can serve as great alternatives to Gallabox.

Whether you need conversational commerce features, richer chatbot capabilities, or simply a more budget-friendly WhatsApp Business API solution, these Gallabox competitors have you covered. We’ll highlight each alternative’s core features (WhatsApp API integration, CRM functions, team inbox, chat automation, chatbot flows, integrations, analytics, etc.), pricing, pros/cons, ideal use cases, and more. Spoiler: Sendwo tops our list as the #1 alternative, thanks to its free plan and robust WhatsApp marketing suite. Let’s dive in!

Why Look for Gallabox Alternatives?

Gallabox is undoubtedly a strong WhatsApp CRM and automation platform – offering WhatsApp flows, AI chatbots, broadcast campaigns, a team inbox, product catalogs, drip messaging, click-to-WhatsApp ads, and even payments on WhatsApp​. It’s built to help companies leverage WhatsApp’s 2+ billion users worldwide for conversational marketing​. However, you might consider other options if:

• Pricing is a concern: Gallabox’s plans start around ~$40 per month (with higher tiers for more users) and it currently has no free forever plan (only a free trial). Businesses on tight budgets might seek cheaper or free alternatives.
• Multi-Channel Engagement: Gallabox primarily focuses on WhatsApp. If you also want to manage Facebook, Instagram, Telegram, or other channels in one inbox, you’ll need a more omni-channel platform. (Gallabox’s own documentation notes it’s limited to WhatsApp, which can be a drawback for those using email/SMS or other chat apps.)
• Advanced Features: You may require specific capabilities that another tool does better – for example, more powerful AI chatbots, deeper CRM integrations, or specialized e-commerce features (like automated cart recovery).
• Scalability and Customization: Larger enterprises or unique workflows might need a platform that offers greater customization, integration flexibility, or enterprise support than Gallabox’s SMB-oriented design.
• Local Support or Compliance: Depending on your region or industry, a different WhatsApp Business Solution Provider might offer better local support, data residency, or compliance features.

In short, exploring Gallabox competitors ensures you find the best WhatsApp CRM tool for your business’s unique needs. Below, we compare several top alternatives – each with its own strengths – so you can make an informed decision.

Comparison Table for Gallabox Alternatives

Top WhatsApp CRM Platforms (Gallabox Alternatives in 2025)

When evaluating WhatsApp business solutions, keep in mind the core features that matter most: official WhatsApp API integration (for reliable messaging at scale), a unified team inbox for agents, CRM capabilities to manage contacts and conversation history, chatbot builders or flow automation (preferably no-code), integration with other apps (like Shopify, HubSpot, or Zapier), broadcasting & campaign analytics, and of course pricing that fits your budget. All the alternatives below cover these bases in different ways.

1. Sendwo – Best Overall Gallabox Alternative (WhatsApp Marketing Suite)

Sendwo’s WhatsApp marketing platform enables step-by-step customer engagement – from creating messages and managing contacts to broadcasting at scale and tracking results.

Sendwo is a powerful WhatsApp marketing software built on the official WhatsApp Business API. It stands out as a top Gallabox alternative by offering an extensive feature set and an extremely accessible pricing model (including a free-forever plan). If you’re looking for a WhatsApp CRM and automation tool that checks all the boxes – bulk messaging, chatbots, CRM, analytics, e-commerce integrations – Sendwo is hard to beat.

Key Features & Capabilities:

• Official WhatsApp API Integration: Sendwo provides a secure, approved WhatsApp Business API connection (with no additional markup on WhatsApp fees)​. This means reliable message delivery and compliance with WhatsApp policies (no risk of random number blocking).
• Bulk Broadcast & Campaigns: Easily send bulk WhatsApp messages to thousands (or even millions) of contacts using template messages. You can include rich media like images, video, PDFs, buttons, and even carousel messages for interactive promotions​. Sendwo’s campaign tool supports segmentation and scheduling – so you can broadcast targeted WhatsApp campaigns and then measure reads/clicks via built-in analytics.
• AI-Powered Chatbot Flows: With Sendwo, you can set up no-code WhatsApp chatbots to automate conversations 24/7. Its chatbot builder even integrates with OpenAI, enabling AI-driven responses that feel natural. The bots can share product info, images, payment links, answer FAQs, and hand off to a human agent seamlessly when needed​. You can design multi-step conversational flows (IFTTT logic) to qualify leads or guide customers – no coding required.
• Shared Team Inbox: Like Gallabox, Sendwo offers a unified WhatsApp team inbox where multiple agents can manage chats from a single number. You can assign conversations, set role-based access, use internal notes, and ensure no customer message falls through the cracks​. This is great for customer support and sales teams collaborating on WhatsApp inquiries in real-time.
• Integrations & Multi-Channel: Sendwo natively integrates with popular business tools – Shopify & WooCommerce (sync your store catalog to WhatsApp and even enable in-chat cart recovery and payments), Zapier (connect to 5,000+ apps), Google Sheets, CRM systems, Elementor, WPForms, payment gateways (Stripe, Razorpay, PayPal, PhonePe), and more​. It also supports Click-to-WhatsApp ad integration (capture leads from Facebook/Instagram ads) and a website chat widget that lets visitors message you on WhatsApp directly. Note: Sendwo is primarily focused on WhatsApp (not an omni-channel inbox for other apps), but its deep integrations ensure WhatsApp ties into your other channels and systems smoothly.
• Campaign Analytics & Anti-Blocking: Sendwo provides real-time metrics on message deliveries, read rates, and responses. It even has safeguards to prevent number banning, such as rate limiting and notifications if you approach WhatsApp’s messaging thresholds. This is crucial for WhatsApp marketing, as sending too many unsolicited messages too fast can lead to blocks – Sendwo helps you stay compliant and effective.
• Use Cases: Because of its comprehensive feature set, Sendwo can be used for sales and conversational commerce (product catalogs, “add to cart” and checkout via WhatsApp), customer support (AI chatbot + live agent inbox), lead generation and nurturing (drip campaigns, automated follow-ups), and mass customer updates (broadcasts for promotions, announcements, reminders, etc.). It’s a versatile platform suitable for many industries.

Pricing:

One of Sendwo’s biggest advantages is its affordability. They offer a Free Forever plan with 1 WhatsApp account, 1 user, and up to 100 contacts / 500 messages per month​ – perfect for testing or very small businesses. Paid plans start at $29/month (Starter) which includes 2 WhatsApp numbers, 3 users, and up to 20,000 contacts and 100k messages monthly​. The Pro plan is $59/month (5 numbers, 5 users, 40k contacts, 500k messages) and Enterprise $84/month (10 numbers, 10 users, 80k contacts, up to 1M messages)​. All plans include the core features (broadcast, chatbot, integrations, etc.), with higher tiers allowing more chatbot flows or catalog listings. Notably, no credit card is required to start the free plan or trials. Compared to Gallabox (whose base plan was around $40 with 5 users)​, Sendwo delivers more value at lower cost – especially factoring in the free tier.

Pros:

• Generous free plan and low-cost paid plans – great for startups and SMBs.
• Rich feature set covering marketing, sales, and support on WhatsApp (broadcast, inbox, chatbots, etc.) in one platform.
• No-code approach with AI chatbot capabilities (even non-developers can automate conversations).
• Strong e-commerce integrations (Shopify/WooCommerce) for WhatsApp commerce and cart recovery.
• Official API ensures high deliverability and compliance (with anti-ban measures).
• Multi-agent support with role management – good for team collaboration on customer chats.
• Continuous improvements and resources (tutorials, support forum, etc. are available for users).

Cons:

• Focused on WhatsApp – if you need other channels like Email or Telegram in the same inbox, you’d need an additional tool.
• The free plan has usage limits (suitable for trial or very low volume only). Scaling up beyond included messages will incur WhatsApp conversation fees (as with any WhatsApp API-based tool).
• Some advanced marketing features (like message template carousels or larger product catalogs) are only in higher plans​ – though the Starter plan is sufficient for most small business needs.
• As a relatively newer platform, third-party reviews are still few (but early feedback is positive). Larger enterprises might prefer a more established vendor for stringent compliance or support SLAs.

Ideal For:

Businesses of all sizes that primarily engage customers via WhatsApp and want a cost-effective, feature-rich automation tool. Sendwo is especially great for small and mid-sized businesses (retail, D2C, education, etc.) that need marketing automation and CRM on WhatsApp without coding. Its e-commerce features make it ideal for online stores looking to boost sales through conversational commerce. If you appreciate a modern, AI-enabled platform and don’t want to break the bank, Sendwo should be your top choice.

2. WATI – WhatsApp Team Inbox and Automation for SMBs

WATI (WhatsApp Team Inbox) is another leading solution built around the official WhatsApp API. In fact, WATI has been one of the go-to platforms for small and medium businesses to get a WhatsApp Business API presence quickly. If you are considering Gallabox, you’ve likely come across WATI as well – it offers very similar capabilities in terms of a shared inbox, chatbot builder, and broadcast messaging. WATI shines for its easy-to-use interface and reliability, backed by its experience as an official WhatsApp Solution Provider.

Key Features:

• Complete WhatsApp CRM Solution: WATI provides an all-in-one dashboard to handle sales, marketing, and support via WhatsApp. You can manage contacts (with tags/segments), template messages, and view conversation histories – effectively acting as a mini-CRM centered on WhatsApp interactions.
• Shared Multi-Agent Inbox: As its name suggests, WATI enables a team of agents to share a WhatsApp Business number and respond to customers collaboratively. It includes features like conversation assignment, internal notes, quick replies (canned responses), and user permissions/roles​. This ensures efficient customer support and sales inquiries handling, much like Gallabox’s team inbox.
• Chatbot & Automation: WATI has a built-in chatbot builder (no coding required) which allows you to create automated flows for FAQs or lead qualification. It supports up to 10 chatbots even on its base plan​. Additionally, WATI includes automation rules for things like auto-replies based on keywords, away messages, or triggers to assign chats to certain teams. It’s not as AI-driven as Sendwo’s OpenAI integration, but it covers rule-based automation well.
• Bulk Messaging & Campaigns: Through WATI, you can send broadcast messages to your customer lists using approved WhatsApp template messages (e.g., to announce a promotion or send updates). It supports rich media templates (images, videos, etc.) and scheduling of broadcasts​. Campaign analytics let you track delivery and read rates. Keep in mind WhatsApp’s template messaging rules apply – WATI helps manage the approval and sending process.
• Integrations: WATI offers API integrations and webhooks so you can connect it with other systems (for example, syncing leads from your website or updating your CRM when a WhatsApp message comes in). Out-of-the-box, WATI can integrate with tools like Google Sheets, HubSpot, Shopify (for sending WhatsApp order notifications), and more, though some integrations or advanced features might only be on higher plans or via paid add-ons. It also now supports managing Instagram Direct Messages in the same inbox​, expanding its multi-channel ability slightly.
• Analytics & Reports: You get analytics on agent performance (response times, number of chats handled), campaign metrics, and chatbot engagement, which help in monitoring your WhatsApp communication effectiveness.

Pricing:

WATI’s pricing is tiered, similar to Gallabox. As of 2025, the Growth plan is around $59/month and the Pro plan around $119/month (if billed annually, it’s roughly ₹2,499 and ₹5,999 INR per month respectively in India)​. There’s also a higher Business/Enterprise plan (~$250/month) for larger teams. Each plan includes a certain number of users/seats (e.g. 5 users on the base plan) and features. For instance, the Standard (Growth) plan at ~$40-59 includes 5 users, basic chatbot features (up to 10 bots with 50 steps each), 1000 free WhatsApp conversations/month, etc.. Higher plans increase user count and add advanced capabilities (like more automation, integration options, and priority support). WATI does offer a free trial, but no permanent free tier. Also note that WhatsApp conversation fees (beyond the free quota) are additional, and WATI may apply a small markup on these or on certain integrations​.

Pros:

• User-friendly and quick to deploy – great for small teams new to WhatsApp API.
• Comprehensive feature set tailored to SMB needs: broadcasting, chatbot, multi-agent inbox, etc. (WATI essentially covers all “must-have” WhatsApp CRM features​).
• Reliable official API provider with experience – ensures good uptime and support for WhatsApp updates.
• Multi-agent support (5 included users even on base plan) which is sufficient for many growing businesses.
• Offers mobile apps for agents (on iOS/Android) so your team can reply on-the-go.
• Now includes Instagram DM integration into the same dashboard, providing some multi-channel convenience for businesses active on IG.

Cons:

• No free plan beyond a short trial – can be expensive over time, especially when factoring in conversation volume charges. Some users report WATI’s costs can add up with various add-ons or extra user fees​.
• Advanced features like certain integrations or bot capabilities are locked into higher-cost plans, which might frustrate growing businesses that quickly outgrow the base tier.
• Primarily focused on WhatsApp (and now Instagram) – if you need a single inbox for email, Facebook Messenger, Telegram, etc., WATI isn’t as omni-channel as some other tools.
• Customer support and onboarding can be slower on lower plans (as is common with many SaaS).
• Some hidden costs like additional chatbot sessions or integration fees have been noted​, so one must carefully understand the pricing structure.

Ideal For:

Small to medium businesses that need a trusted WhatsApp Business API solution with all essential features in one place. If you’re coming from using the WhatsApp Business App and need to upgrade to a multi-user, API-based system, WATI is a solid pick. It’s especially popular among businesses in regions like Southeast Asia and India for use cases such as customer support hotlines, simple marketing campaigns, and lead gen via WhatsApp. Companies that value a straightforward, proven tool (and are willing to invest a bit for quality) will find WATI fits well.

3. Interakt – WhatsApp CRM for E-commerce and D2C Brands

Interakt is an all-in-one WhatsApp CRM, campaign management, and sales automation platform that has gained a strong footing, particularly among fast-growing e-commerce and D2C brands. Backed by Jio Haptik (a major conversational AI company), Interakt focuses on turning WhatsApp into a robust sales channel. If you’re looking for Gallabox alternatives that excel in commerce use-cases – like recovering abandoned carts or sending order updates – Interakt deserves a close look.

Key Features:

• Unified WhatsApp Inbox with CRM: Interakt allows businesses to use one WhatsApp number for all customer interactions, shared across your team​. It combines this with a lightweight CRM – you can see customer profiles, conversation history, and even e-commerce data (like orders) right next to the chat. Team members can collaborate on conversations, similar to Gallabox’s inbox.
• Campaigns & Notifications: You can run WhatsApp broadcast campaigns to large lists of opted-in customers. This is ideal for marketing blasts (new collection launches, holiday promotions, etc.). Additionally, Interakt makes it easy to send WhatsApp notifications triggered by events – e.g. automatic order confirmation messages, shipping updates, payment reminders, etc. This hands-off approach keeps customers informed and engaged without manual effort.
• No-Code Chatbot and Automation: Interakt provides tools to create WhatsApp chatbots (no coding needed) for handling FAQs or initial customer queries. You can automate welcome messages, out-of-office replies, or even create interactive flows that guide a shopper to find a product. These bots can hand off to a human agent when needed, ensuring 24x7 responsiveness. While not as advanced in AI as some, these automations cover common scenarios effectively.
• E-commerce Integrations (Shopify, etc.): This is where Interakt really shines. It natively integrates with Shopify, WooCommerce, Magento and other popular e-commerce platforms​. This means you can automatically import your product catalog to WhatsApp, send cart abandonment messages with product details, and let customers browse products or even place orders via chat. Interakt also connects with payment gateways and order management systems to facilitate the entire purchase journey on WhatsApp​. The platform touts itself as a “full-stack WhatsApp business solution” for SMBs, and these integrations back that claim.
• Other App Integrations: Beyond e-com, Interakt can integrate with CRM and marketing tools like Zoho CRM, HubSpot, Google Sheets, Razorpay, PayU, Pabbly, Instamojo, etc.​. If you use these, Interakt can bridge WhatsApp into your existing workflows (e.g., log WhatsApp leads into your CRM automatically).
• Focus on Sales & Conversions: Interakt is built to convert WhatsApp conversations into revenue. For example, you can set up an automated sequence to recover abandoned carts – if a customer adds items to cart on your site but doesn’t checkout, Interakt’s WhatsApp bot can ping them with a gentle reminder or even a discount code to complete the purchase​. Similarly, you can use it to capture leads (via WhatsApp forms or link clicks) and then nurture them with drip messages.

Pricing:

Interakt is known for its affordable pricing. It offers plans that start at around $12 per month (Starter) and scale up based on usage​. Typically, they have a Starter, Growth, and Advanced plan, often billed quarterly. For instance, the Starter might be ₹2,757 per quarter ($11-12/mo) and includes core features like the shared inbox, basic automation, etc.​. The Growth plan (~₹6,897/quarter, ~$28-30/mo) adds on features like Click-to-WhatsApp Ads integration, more bulk messaging capacity, and possibly Instagram inbox support​. Conversation fees (WhatsApp’s charges per 24-hour conversation window) are separate but at direct cost or minimal markup. Overall, Interakt tends to be cheaper than Gallabox for similar functionality, making it attractive to small businesses. They also have a 14-day free trial.

Pros:

• Specialized for commerce: Excellent for online retailers/D2C brands who want to use WhatsApp as a sales channel (few others have such tailored e-commerce flows).
• Seamless Shopify and payment integration – you can effectively run a mini storefront through WhatsApp.
• Low entry cost – one of the most budget-friendly options to get started with WhatsApp API (starter plans in the ~$10 range are rare in this space).
• Covers all basics: shared inbox, broadcasts, chatbots, integrations – a true all-in-one.
• Scalable infrastructure: Built to handle large volumes (suitable as your customer list grows).
• Continual improvements: Jio Haptik’s backing means active development and reliability.
• Also supports Instagram DM in the inbox for omni-channel chat (so you can manage IG queries alongside WhatsApp in Interakt’s dashboard – useful for social sellers).

Cons:

• The UI/UX, while functional, may not be as slick or modern as some newer tools. There can be a learning curve to fully utilize all features.
• Focus on WhatsApp and Instagram only – not a broad omni-channel tool (no email or Telegram integration, for example).
• Some advanced marketing automation (like very detailed user segmentation or analytics dashboards) might be less robust than what a higher-end tool (or an actual CRM) would offer.
• Support is mostly self-serve (knowledge base, etc.) for lower plans, though there is a community of users sharing best practices.
• If you’re not in e-commerce, you might not leverage some of its strongest features (so other general-purpose platforms could be more suited).

Ideal For:

E-commerce companies, D2C brands, and retail businesses that want to drive sales and manage customer relationships on WhatsApp. If your use-case involves sending order alerts, facilitating purchases via chat, or re-engaging shopping cart abandoners, Interakt is built for you. It’s also great for startups since it’s affordable and easy to integrate with common tools. Educational services, financial services, or others can use it too, but its true strength is in commerce-driven engagement where WhatsApp becomes an extension of your online store.

4. AiSensy – No-Code WhatsApp Automation with Free Plan

AiSensy is another popular WhatsApp Business API platform that offers a rich set of features and notably provides a free-forever plan to help businesses get started. AiSensy positions itself as a “WhatsApp Engagement Platform” covering marketing, CRM, and customer support in one place. If you’re looking for an alternative to Gallabox that emphasizes ease of use (drag-and-drop chatbot builder, etc.) and budget flexibility, AiSensy is a strong contender.

Key Features:

• WhatsApp API & Dashboard: AiSensy gives you a centralized dashboard to manage your WhatsApp conversations, contacts, and campaigns. You can connect your WhatsApp Business API number (they help provide one if you don’t have it) and start messaging customers at scale. The interface is designed for non-technical users.
• Drag & Drop Chatbot Builder: One of AiSensy’s highlights is its visual flow builder for chatbots. In just minutes, you can design automated conversational flows using a drag-and-drop interface​. This is great for setting up FAQ bots, lead gen quizzes, or guided sales assistants without writing code. The chatbot can use buttons, quick replies, and even integrate your product catalog for interactive browsing. And when the bot hits a limit, it has smooth handoff to human agents – AiSensy will notify your team to take over the chat seamlessly​.
• Smart Broadcasts & Segmentation: AiSensy enables broadcasting messages to your customers, and it makes it efficient by offering smart audience segmentation​. You can filter and segment contacts based on various attributes (tags, last interaction, location, etc.) and then send highly targeted WhatsApp campaigns. For example, you could send one promo to users who clicked a certain link and a different message to those who haven’t engaged recently. This level of targeting can improve conversion rates and avoid spamming uninterested users.
• Click Tracking and Analytics: Unlike some basic tools, AiSensy provides detailed click-through tracking on WhatsApp messages​. When you send a broadcast with a link or CTA, you can see how many users clicked it – which helps measure campaign effectiveness. They also offer analytics on delivered/read rates, chatbot performance, agent response times, etc. This data-driven approach lets you optimize your WhatsApp marketing.
• CRM and Customer Profiles: AiSensy maintains an extensive user profile/CRM for each contact​. You can store custom fields, see past interactions, and use this info to personalize messages. Agents can quickly view context about a customer (like what issues they had before or what products they bought) which improves support quality.
• Integrations: AiSensy integrates with a variety of apps. It has ready connectors for Shopify (for commerce), Razorpay (payments), and even marketing tools like WebEngage and lead capture tools like LeadSquared​. It also provides APIs and webhook support for custom integrations, so you can connect WhatsApp events to your backend or CRM. Plus, AiSensy offers a mobile app for agents, which is handy for managing chats on the move.

Pricing:

AiSensy is quite flexible in pricing. They actually offer a Free Forever plan which gives you access to the WhatsApp Business API at no platform cost​. The free plan is limited in features/usage (suitable for testing or very basic needs), but it’s a great way to start without commitment. Paid plans start at around $20/month (Basic) and then a Pro tier around $50-$60/month, with an Enterprise plan for higher-end needs​.

For example, the Basic plan (~$20) includes enough for a small business to get going – a certain number of broadcasts, chatbot flows, and a few team members. The Pro (roughly $60) expands those limits and adds priority support, more integrations, etc. All plans come with the official API access – you just pay WhatsApp’s conversation fees as you use (AiSensy’s pricing page notes free access to the API meaning no extra markup on conversation rates)​. The bottom line: you can start free and scale up as needed, which is a big plus compared to Gallabox’s all-paid tiers.

Pros:

• Free plan available – very attractive for startups or those just dipping their toes into WhatsApp CRM.
• Easy, no-code automation: drag-and-drop chatbot and campaign tools lower the technical barrier significantly.
• Good balance of marketing and support features: you can run campaigns and also manage incoming queries in one platform.
• Strong focus on analytics and optimization (click tracking, segmenting, etc.), which advanced marketers will appreciate.
• Full WhatsApp API compliance and an official BSP, so it’s reliable and safe for your number.
• Active development and support resources (tutorials, help center). The platform is quite popular in India, with a growing user community.
• Offers mobile apps and multi-agent functionality, enabling teams to coordinate on WhatsApp support.

Cons:

• The free tier, while useful, has limits (for instance, message volume and number of contacts). Most serious business users will need to upgrade as they grow.
• AiSensy, like Gallabox, is focused on WhatsApp; it doesn’t unify multiple channels (aside from some email/SMS triggers via integrations). If you need a single dashboard for WhatsApp + Facebook Messenger + others, this isn’t it.
• Some users might find the interface a bit overwhelming at first because it offers a lot of options (broadcasts, bots, forms, etc.). There might be a learning curve to master all features.
• As with any WhatsApp BSP, you must have approved templates for outbound messaging and abide by WhatsApp’s rules – AiSensy helps but doesn’t bypass any rules (no platform can).
• Certain advanced features (like additional chatbot AI/NLP capabilities or high throughput messaging) might require higher plans or custom arrangements.

Ideal For:

Small to mid-sized businesses that want a cost-effective WhatsApp marketing and support solution with an easy learning curve. AiSensy is especially good for teams that don’t have developers to script complex bots – the visual builder and pre-built templates will be your friend. Marketing teams who love analyzing campaign performance will also enjoy AiSensy’s detailed metrics. It’s used across industries (education, retail, finance, etc.), but is particularly beloved by growing businesses in emerging markets who need maximum value for money and a quick way to leverage WhatsApp for engagement.

5. Respond.io – Omnichannel Messaging Platform (Beyond WhatsApp)

If your needs extend beyond just WhatsApp, Respond.io is a platform to consider. Respond.io is an omnichannel customer conversation management software – it allows you to manage not only WhatsApp chats, but also Facebook Messenger, Instagram, Telegram, WeChat, Line, SMS, email, and more from one unified inbox. It’s a heavier-duty solution compared to Gallabox, aimed at businesses that want to centralize all messaging channels. For the context of WhatsApp CRM, respond.io offers a very robust set of tools, albeit at a higher price point.

Key Features:

• Unified Inbox for All Channels: With respond.io, your team logs into one dashboard to reply to messages from various channels, including WhatsApp. This is useful if you have customers contacting you on different apps – you won’t need to switch platforms. You can also link a contact’s identities across channels (e.g., know that WhatsApp user X is the same as email Y) to build a 360° customer view.
• Advanced Automation & Workflows: Respond.io provides a powerful Workflow builder that lets you automate messaging across channels. For WhatsApp, you can create flows to route incoming messages (e.g., if message contains “pricing”, assign to sales team), send auto-responses, or even integrate with external APIs to perform actions. The workflows are quite flexible, akin to a Zapier-style interface, enabling complex multi-step automations for chat. You can also integrate AI/NLP if you want AI chatbots, or use their pre-chat forms to qualify leads.
• CRM & Contact Management: The platform doubles as a mini-CRM – it stores contact info, conversation history, and custom attributes. You can segment contacts, leave internal notes, and even trigger outbound messages or drip campaigns to specific segments. It’s very handy for maintaining context; for example, if a user contacted you on email then WhatsApp, all that history is unified under one profile.
• Integrations: Respond.io integrates with 35+ popular tools​, including CRMs (HubSpot, Salesforce), ecommerce (Shopify), ticketing (Zendesk), and more. It also has an API, webhooks, and even a HubSpot plugin. You can push data to BI tools or databases. Essentially, it’s built to slot into a larger tech stack.
• Analytics & Team Management: You get detailed analytics on team performance (response times, resolution rates), customer satisfaction (it supports CSAT surveys via chat), and message metrics. This is great for call center or support team oversight. You can also set different user roles, permissions, and even manage multiple teams or departments in one workspace.
• WhatsApp-Specific Capabilities: Respond.io supports the WhatsApp Business API through partners – you can connect your WhatsApp API by either creating one via respond.io’s partners or bringing your existing BSP (e.g., Twilio, 360dialog) credentials. Once connected, you can send template messages, reply in real-time, and use all the WhatsApp features (media messages, quick replies, etc.) from within respond.io. They also keep up with new WhatsApp features (like list messages or reply buttons) as they come out.

Pricing:

Respond.io is a premium platform, with plans suited more for mid-market and enterprises. The pricing as of 2024-2025 ranges from $99/month (Team plan) up to $299/month (Advanced plan), with custom enterprise plans beyond that. The Team plan at $99 allows 10 users and 1,000 contacts, which for many small businesses is already much higher cost than alternatives. The Growth plan (~$159) and Advanced (~$279) raise limits on contacts and users (for instance, Advanced might allow unlimited contacts and more workflow actions). They do not have a free tier, but they do offer a 14-day free trial to test it out. Additionally, respond.io uses a value-based pricing metric of “Monthly Active Contacts” – you pay more as your number of engaged contacts grows​. While this can scale cost for high volume, it’s a fair model for those with modest contact counts. Important: Respond.io’s pricing is significantly higher than Gallabox or any of the above alternatives – it’s the price of having an enterprise-grade, multi-channel system. As one review noted, respond.io is feature-rich but “priced significantly higher than many competitors”​.

Pros:

• Omnichannel support: You can manage WhatsApp, but also consolidate all your messaging platforms, which is a huge plus for businesses with multi-channel presence.
• Extremely feature-rich and customizable – you can build sophisticated automation that goes beyond what simpler tools offer. Great for complex workflows or large support teams.
• Integrates with enterprise systems and has extensive integration options, ensuring WhatsApp conversations tie into your other business processes.
• Mature platform with good UI, and it’s generally well-reviewed for ease of use and quality (rated 8.5/10 in one SMB guide review)​.
• Strong analytics and team management, useful for optimizing customer support performance and customer experience.
• Handles scale well – suitable for thousands or even millions of contacts, multiple brands, etc. If you plan to grow massively, respond.io can grow with you.
• Continually updated with latest messaging features and channels (the company is very focused on being cutting-edge in the messaging space).

Cons:

• High cost – might be overkill for small businesses or those only interested in WhatsApp. You could be paying for multi-channel capabilities you don’t fully use.
• No free plan and relatively short trial. The investment needed might deter some SMBs.
• Not specialized in any one area like e-commerce or marketing; it’s more of a generalist platform. For example, it doesn’t natively have a Shopify storefront feature (though you can integrate Shopify), unlike some e-com focused alternatives.
• Lacks a built-in broadcasting interface as straightforward as others for WhatsApp (broadcasts can be done, but usually via the API or the workflows). It’s improving on this, but historically it was more inbound-centric.
• No native chatbot builder: you would integrate external chatbot engines or use their workflow engine to mimic bots. So, if you want a drag-drop bot builder, respond.io might disappoint on that front.
• Also, currently they don’t offer their own WhatsApp BSP service; they partner with others. For most this isn’t an issue, but it means you have an extra step to set up (connect a WhatsApp API from Twilio/360dialog, etc).

Ideal For:

Medium to large businesses, or any company that demands omnichannel messaging and is willing to invest in a robust solution. If you have a dedicated customer support operation that fields inquiries from many sources, respond.io will unify your team’s efforts and data. It’s also ideal for businesses that foresee scaling up to a very large number of WhatsApp contacts and want a system that can handle enterprise-scale reliably. Examples include fintech or banks (managing support on WhatsApp, WeChat, etc. together), large e-commerce who have multi-country presence using different chat apps, or any organization where analytics and integration are mission-critical. Small businesses with single-channel focus might find it overkill, but for a holistic customer messaging hub, respond.io is top-notch.

6. QuickReply – WhatsApp Marketing for Shopify & Online Stores

QuickReply.ai is a WhatsApp Business solution tailored for online retailers and Shopify stores looking to increase sales via WhatsApp. It differentiates itself with pre-built e-commerce chatbot flows and marketing automation specifically geared towards boosting conversions. If you found Gallabox appealing for marketing but want something even more tuned to e-commerce, QuickReply is worth considering.

Key Features:

• E-commerce Chatbot Templates: QuickReply comes with 40+ ready-to-use e-commerce chatbot templates. These are conversational flows designed for common scenarios like product recommendations, order tracking, cart recovery, back-in-stock alerts, etc. Essentially, QuickReply has done the heavy lifting in creating chatbots that can interact with customers as a sales assistant would. You can customize these templates to fit your brand’s tone and specifics. This saves a ton of time for businesses in the e-com domain.
• WhatsApp Drip Campaigns: The platform enables hyper-personalized drip campaigns on WhatsApp​. For instance, after a customer signs up or makes a purchase, you can set up a sequence of WhatsApp messages to nurture them – Day 1: Welcome message with discount, Day 3: Product demo video, Day 7: Feedback request, etc. These automated follow-ups can significantly improve customer retention and upsells. QuickReply’s USP is that these campaigns can incorporate user data (like using their first name, or product of interest) to feel very personal.
• Broadcasts and Re-engagement: Similar to others, you can send broadcast messages for promotions or updates. But QuickReply adds tools like WhatsApp popups on your website and QR code-based opt-in. For example, you can generate a QR code for your WhatsApp that you display on your site or physical store; when scanned, the user is opted in to receive your WhatsApp messages. This helps grow your WhatsApp subscriber list which you can then broadcast to.
• Click-to-WhatsApp Ads Integration: If you run Facebook or Instagram ads, QuickReply can integrate the Click-to-WhatsApp (CTWA) ads into its CRM​. That means leads coming from those ads (when someone clicks “Message on WhatsApp” on your ad) will flow directly into QuickReply’s system and can trigger automated welcome messages or chatbot flows. It closes the loop between ad campaigns and WhatsApp follow-up.
• Shopify & WooCommerce Integration: QuickReply has deep integration with Shopify (it’s available as a Shopify App). It can sync products, customers, and orders. This allows for features like abandoned cart recovery messages: if someone abandons a cart on your site, QuickReply’s WhatsApp bot will automatically message them the cart contents and a prompt to complete the purchase (possibly with a coupon). It can also send order receipts, shipping notifications, etc., via WhatsApp, much like Interakt. Essentially, it brings your Shopify marketing automation onto WhatsApp.
• Analytics & Optimization: You get analytics on campaign performance – e.g., which drip messages have the best click-through or where customers drop off in a bot flow. QuickReply emphasizes continuous optimization of the chat funnels to improve sales.

Pricing:

QuickReply’s pricing is not publicly listed in detail, but they typically offer a 14-day free trial. Being a niche solution, their pricing likely aligns with value delivered (i.e., if you’re converting sales through it, it pays for itself). Based on various sources, QuickReply’s plans might start around $49-$99/month for a base package, scaling up for higher volumes. They may also have performance-based pricing for large enterprise deals. Since they focus on ROI (return on investment), many e-com businesses find the cost justified by the increased sales. Still, it might not be the cheapest if you compare on pure cost – you’re paying for specialized marketing capabilities.

Pros:

• Tailor-made for Shopify/e-commerce marketing – a big plus if that’s your business, as you get a lot of relevant features out-of-the-box.
• The library of pre-built chatbot flows means you can deploy sophisticated interactions without having to design from scratch.
• Focus on conversion rate: every feature is oriented towards making the customer buy or engage more, which is exactly what a business wants.
• Supports rich messaging (images, videos, product cards) to create visually engaging WhatsApp interactions.
• Good for growth hacking – popups, CTWA ads, QR codes, etc., help in user acquisition on WhatsApp channel.
• Likely provides excellent support for onboarding (since it’s a more boutique solution, they often give hands-on help to ensure you succeed, as your success means you’ll keep using it).

Cons:

• If you’re not running an online store, QuickReply may be overkill or not a perfect fit. Its strengths are e-com; a service business, for example, might not use many of its features.
• The platform is relatively newer and not as widely reviewed as some others (less community help available).
• It’s mostly WhatsApp-focused. There might be limited multi-channel capability aside from maybe Facebook/IG ad integration and perhaps Instagram DM (not sure if they added that). So, not for those wanting one inbox for all channels.
• Price can be on the higher side relative to generalist tools, but that’s because it provides revenue-generating features.
• Dependent on WhatsApp template approvals and opt-in like all these tools – you still need to ensure customers opt in to receive messages and that your templates are approved for promotional sends.
• The UI might not be as polished for non-Shopify tasks; clearly, it aligns tightly with Shopify workflows.

Ideal For:

E-commerce and D2C brands, especially those on Shopify or WooCommerce, that want to maximize WhatsApp as a sales channel. If your primary goal is to recover more carts, increase repeat purchases, and provide a shopping concierge experience on WhatsApp, QuickReply is built for you. Apparel brands, cosmetics, electronics retailers, etc., can benefit greatly. It’s also suitable for marketers who want to experiment with creative campaigns and need a tool that supports marketing strategies end-to-end (from acquisition to remarketing on WhatsApp). For a business that is less about direct product sales (say a B2B service), QuickReply may not show as much value – in those cases, a more generic tool or one focusing on support might be better.

Those are six of the top alternatives to Gallabox in the WhatsApp CRM and automation space. Each platform has its unique angle – from Sendwo’s all-around excellence and affordability to WATI’s solid reliability, Interakt’s commerce chops, AiSensy’s ease and cost-efficiency, respond.io’s multi-channel power, and QuickReply’s sales focus.

In the next section, we’ll wrap up with how to choose among these and some final tips, followed by a FAQ to address common questions.

Conclusion: Choosing the Right WhatsApp CRM Tool for Your Business

When it comes to conversational commerce and WhatsApp automation, you have plenty of great options. Gallabox is a strong solution, but as we’ve seen, several competitors might fit your specific needs even better. To recap briefly:

• Sendwo is our top recommendation for most businesses – it offers a comprehensive WhatsApp marketing and CRM suite with an unbeatable free plan and budget-friendly upgrades. It’s perfect if you want a one-stop platform to chat, automate, and sell on WhatsApp without coding.
• WATI provides a trusted, no-nonsense WhatsApp API solution ideal for small teams and customer support, with all essential features and a proven track record.
• Interakt is the go-to if you’re in e-commerce and want to harness WhatsApp for sales at scale – its direct integrations and focus on ROI can supercharge your online store’s engagement.
• AiSensy is great for beginners and growing businesses that need a cost-effective way to start WhatsApp campaigns and chatbots, scaling up only as needed.
• Respond.io serves more advanced or multi-channel needs, helping larger teams unify messaging platforms (including WhatsApp) and build complex automation workflows.
• QuickReply is a specialized choice for Shopify and D2C marketers looking to increase revenue via tailored WhatsApp interactions and retargeting.

When choosing, consider factors like your primary use-case (marketing broadcasts vs. support chats vs. sales conversations), the channels you need (WhatsApp-only or others too), your team size and workflow (do you need multi-agent and CRM integrations?), and of course your budget. Also, check if the tool is an official WhatsApp API provider or partner – all those listed above are, which ensures your WhatsApp number stays in good standing and you follow WhatsApp’s guidelines.

Finally, take advantage of free trials and free plans. There’s nothing like hands-on experience to see which interface and features you prefer. For example, you might sign up for Sendwo’s free plan and Interakt’s trial to compare the user experience and results for your specific tasks. Many businesses even use multiple tools in early stages before consolidating on one.

In summary, the “best” WhatsApp CRM platform is the one that empowers your team to engage customers efficiently, creatively, and within your budget. The alternatives we discussed are all capable – it’s about finding your best fit.

Ready to supercharge your WhatsApp strategy? Consider trying out Sendwo for free to experience firsthand why it’s a leading Gallabox alternative. With the right platform in place, you’ll be well on your way to delighting customers and driving growth through conversational marketing. 🚀

Happy WhatsApp marketing!

Frequently Asked Questions (FAQ)

Feel free to reach out if you have more questions about using WhatsApp for your business – the world of conversational commerce is evolving rapidly, and the right tools will keep you ahead of the curve!​ Good luck on your WhatsApp CRM journey!