Top 10 Interakt Alternatives and Competitors in 2025

Looking for the best WhatsApp marketing, customer engagement, and automation platforms in 2025? You’re not alone. WhatsApp boasts over 2+ billion users with a staggering 98% open rate on messages​. Tools like Interakt have helped businesses tap into this potential by automating customer engagement on WhatsApp​.

However, Interakt isn’t one-size-fits-all – its feature set or pricing may not suit every company’s unique needs​. The good news is there are excellent Interakt alternatives offering omnichannel marketing, richer features, better pricing, and top-notch support.

In this comprehensive guide, we’ll explore the top 10 Interakt alternatives in 2025 – including their standout features, pricing models, integrations, and ideal use cases. Whether you need WhatsApp Business API tools, customer communication platforms, or advanced automation for WhatsApp, these alternatives have you covered. Let’s dive in!

Compare different Interakt Alternatives

1. Sendwo – Best Overall WhatsApp Marketing & Automation Platform

Sendwo takes the #1 spot as the best Interakt alternative for 2025. It’s a powerful WhatsApp Business API platform that enables global businesses to broadcast messages, engage customers, and automate conversations – all in one place. What makes Sendwo shine is its combination of rich features and an incredibly friendly pricing model.

Key Features

• Free Forever Plan: Sendwo offers a free plan for basic use (no credit card required), making it ideal for startups and small businesses. You can send up to 500 messages/month and manage one WhatsApp account at no cost​. The software itself is free to use forever, with no added commission on WhatsApp API conversation fees​. This means you only pay WhatsApp’s own charges as you scale.
• Bulk WhatsApp Broadcasting: Easily send out bulk WhatsApp campaigns to thousands of customers without getting banned. Sendwo uses the official WhatsApp Business API, so you can send templated broadcasts (promotions, alerts, updates) compliantly. For example, a retailer can blast a new sale announcement to its subscriber list in one go.
• AI-Powered Chatbot Automation: With Sendwo’s built-in AI chatbot (OpenAI integration), you can automate responses 24/7. The chatbot can answer FAQs, share product links or payment requests, and smoothly hand off to a human agent when needed. This chatbot automation helps businesses provide instant customer support and capture leads even outside office hours.
• Multi-Agent Inbox & CRM Integration: Sendwo provides a unified WhatsApp Inbox for your team, so multiple agents can manage conversations seamlessly. All customer chats, leads, and sales can be managed in one dashboard. It also integrates with e-commerce and CRM platforms (Shopify, WooCommerce, Zapier, HubSpot, etc.), allowing automated notifications for orders, payments, and abandoned cart recovery to boost conversions.
• Rich Media and Interactive Messaging: Engage customers with more than plain text – Sendwo supports carousel messages, product catalogs, images, videos, and even WhatsApp payment links. For instance, an online store can send a carousel of product images with buy buttons directly in WhatsApp, creating an interactive shopping experience.

Why Sendwo?

If you want a full-stack WhatsApp marketing solution that’s easy to use, scalable, and cost-effective, Sendwo is hard to beat. It caters to businesses of all sizes – from a local shop just starting with WhatsApp promotions to an enterprise sending millions of messages. With Sendwo’s free plan and affordable paid tiers (Starter at ~$29/month for 100k messages)​, you get enterprise-grade features without the hefty price tag. In short, Sendwo empowers you to launch and automate WhatsApp campaigns quickly while saving on costs, making it our top recommended Interakt alternative.

2. Wati – WhatsApp API Platform for Team Inbox & Chatbot Automation

Wati (WhatsApp Team Inbox) is another leading Interakt competitor, particularly popular among small and medium businesses. Wati is an end-to-end WhatsApp API solution designed to enhance customer communication through automation and multi-agent support​. Over 8,000 brands in 100+ countries use Wati to streamline their sales, marketing, and support on WhatsApp​ – from ecommerce stores to service providers.

Key Features:

• Shared Multi-Agent Inbox: Wati’s core offering is a shared team inbox for WhatsApp. Your support or sales team can collaborate on customer chats in real-time, with features like assigning chats to specific agents and internal comments. This ensures no customer query slips through the cracks and enables faster responses.
• Customizable Chatbots: Without any coding, you can deploy chatbots on Wati to handle common inquiries or lead capture. These AI-powered chatbots can automatically reply to FAQs, book appointments, or collect customer info – freeing up agents for complex issues​. For example, a clinic can use a Wati bot to let patients check available slots and schedule appointments via WhatsApp.
• Broadcast Campaigns & Templates: Like Interakt, Wati allows broadcast messaging using approved WhatsApp templates. You can send promotional messages, alerts, and newsletters to thousands of contacts at once. Businesses have reportedly generated millions in sales through such WhatsApp campaigns on Wati​.
• Integrations & Analytics: Wati integrates with CRM and ecommerce platforms (HubSpot, Shopify, etc.) to trigger automated notifications (e.g., order confirmations, shipping updates). It also provides analytics dashboards for tracking message delivery, open rates, and team performance, so you can continually improve engagement strategies​.
• Scalability and Reliability: Wati’s cloud infrastructure ensures reliable message delivery even at large scale. The platform claims significant improvements for its users – e.g. some saw customer response rates increase by 72% and support costs drop by $10k after adopting Wati​. This underscores Wati’s capability to grow with your business.

Pricing & Ideal Use:

Wati offers a 7-day free trial, after which paid plans start around $49–$59/month for the basic Growth plan (pricing varies by region)​. Higher tiers (Pro, Business) unlock more advanced features and higher message volumes. Wati’s pricing is on the higher side compared to some competitors, so it tends to suit established businesses more than very small startups. However, if you need a proven WhatsApp-centric platform with a robust team inbox and chatbot capabilities, Wati is an excellent choice. It’s especially useful for companies that rely heavily on WhatsApp for daily customer support and want to keep all conversations organized.

3. MessageBird – Omnichannel Customer Communication Platform

MessageBird is a globally recognized communications platform and a Meta official partner that goes beyond WhatsApp to provide a true omnichannel messaging solution. If your business wants to connect with customers on every channel (WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, etc.), MessageBird is a top contender. It unifies all these channels into one interface, making it easy to engage customers wherever they are.

Key Features:

• Unified Omnichannel Inbox: MessageBird’s Conversations API and Inbox product allow your team to manage all customer messages in one place, whether they come from WhatsApp or other apps​. This centralizes communication and ensures a consistent customer experience. For example, an agent can see if a customer who emailed later reaches out on WhatsApp, all in one thread.
• Flow Builder for Automation: With MessageBird’s drag-and-drop Flow Builder, you can create automated workflows and chatbots that work across channels. Set up rules to send an automatic WhatsApp reply outside business hours, or forward a Messenger inquiry to WhatsApp if the user prefers. The Flow Builder enables sophisticated chatbot automation and integration with your backend systems without coding.
• Multi-Channel Marketing Campaigns: MessageBird supports marketing outreach on SMS and WhatsApp with rich media. You can run WhatsApp marketing campaigns (promotions, product launches, surveys) and track responses. Its strength lies in combining channels – e.g. send a WhatsApp message first, and if not delivered, fall back to an SMS – maximizing reach.
• Integrations and API Access: As a developer-friendly platform, MessageBird easily integrates with CRM, ecommerce, or any system via API. There are pre-built integrations and plugins for platforms like Shopify, Zendesk, etc. If you have an in-house tech team, MessageBird’s APIs offer immense flexibility to build custom communication solutions.
• Enterprise-Grade Features: MessageBird is built with large-scale use in mind. It offers high reliability, GDPR compliance for EU users, 2FA (two-factor authentication) via WhatsApp, and detailed analytics. Many large enterprises use MessageBird to send OTPs, alerts, and customer notifications globally.

Pricing & Use Case:

MessageBird’s pricing is usage-based and varies by channel and region. There’s no fixed low-cost plan – you pay per message or have monthly commitments, which can be costly for small businesses. Mid-to-large companies that need omnichannel communication and have the budget find great value in MessageBird. For instance, a multinational could handle WhatsApp support, SMS order updates, and Facebook inquiries all through MessageBird. If your primary focus is multi-channel customer engagement and you require a robust, scalable platform (and are willing to invest time learning it), MessageBird is a superior alternative to Interakt.

(Note: For very small teams with just WhatsApp needs, MessageBird might feel overwhelming or pricey. In such cases, a specialized WhatsApp tool like Sendwo or AiSensy could be more cost-effective.)

4. Twilio Flex – Highly Customizable Contact Center Solution

Twilio is a giant in cloud communications, and Twilio Flex is its flagship programmable contact center platform. While Interakt focuses only on WhatsApp, Twilio Flex lets you build a bespoke contact center that integrates voice calls, SMS, WhatsApp, web chat, email, and more on one platform​. If you need ultimate flexibility and scalability in your customer communication stack, Twilio (and Flex) is a compelling alternative.

Key Features:

• All-in-One Channel Support: Twilio Flex natively supports almost every communication channel. You can handle phone calls, WhatsApp messages, SMS, Facebook Messenger, in-app chat, and others side by side​. This omnichannel approach ensures your agents can reach customers on their preferred channel without juggling separate tools.
• Fully Programmable & Customizable: The biggest advantage of Twilio Flex is customization. It’s essentially a framework you can mold to your needs – design custom agent dashboards, routing workflows, and even UI components. Want a bespoke WhatsApp CRM popup when a customer messages? With Twilio’s APIs, you can build it. This level of customization and automation is beyond what standard platforms offer​.
• Scalability for Enterprise: Twilio’s infrastructure handles massive scale – whether you have 5 agents or 5000. Because it’s cloud-based and usage-priced, it can grow as you grow. It’s battle-tested for high-volume messaging (including WhatsApp) and can support rapid expansion or spiking traffic (for example, during a product launch campaign) without performance issues​.
• Advanced Features: With Flex, you get features like smart routing (directing WhatsApp inquiries to specialized teams), real-time dashboards, and AI-assisted suggestions for agents. Twilio also offers Autopilot, an AI chatbot builder that can plug into WhatsApp to handle routine queries. Additionally, their analytics and reporting are very detailed, so managers can monitor every aspect of customer interactions​.
• Developer Ecosystem: Twilio has a vast ecosystem and support. There are plenty of sample templates and tutorials to set up a WhatsApp workflow or integrate Twilio with CRMs like Salesforce. If something isn’t out-of-the-box, chances are a developer can code it on Twilio. This makes Twilio Flex future-proof – any new channel (say, a new social app) can potentially be integrated when needed.

Pricing & Considerations:

Twilio Flex pricing is usage-based and modular. There is a $1/agent-hour option or $150/agent-month option, plus additional costs for message sending (WhatsApp conversation fees, etc.). For pure WhatsApp marketing, this might not be the cheapest route unless you need the full contact center capabilities. Twilio is best suited for mid-to-large enterprises or tech-savvy startups that have development resources and want a tailored solution. For example, a fintech company that needs to send WhatsApp transaction alerts and handle support calls in the same system could benefit enormously from Twilio Flex.

If you simply want a plug-and-play WhatsApp tool, Twilio might be overkill. But if you foresee needing a scalable, multi-channel platform with deep customization, Twilio Flex is arguably the most powerful Interakt alternative on the market​. It bridges marketing and customer service across channels in a way few others can.

5. Zoko – WhatsApp Commerce and Engagement Platform

Zoko is a specialized WhatsApp platform geared toward commerce and large-team interactions. Think of Zoko as a command center for all your WhatsApp-centric sales, marketing, and support activities, especially if you run an online store or a business with a sizable support team. It’s an official WhatsApp Business Solution Partner like Interakt, but with a stronger focus on e-commerce use cases.

Key Features:

• WhatsApp-Centric Sales Hub: Zoko turns WhatsApp into a full sales channel. You can list products, send catalogs, and even accept payments via WhatsApp. It’s great for D2C brands – e.g., a fashion boutique can showcase new arrivals with images and take orders right in the chat. Zoko also supports broadcasting promotions and sending out coupon codes or flash sale alerts to drive sales​.
• Multi-Agent, Multi-Team Support: Designed for businesses with many agents, Zoko offers robust team management. You can have multiple agents handling chats simultaneously and even create departments (sales, support, etc.). Supervisors can monitor conversations, and chats can be reassigned or tagged for follow-ups. This makes Zoko suitable for scaling your WhatsApp operations as your team grows.
• Multi-Channel Integration: Beyond WhatsApp, Zoko lets you manage Facebook Messenger and Instagram Direct messages from the same dashboard​. This is useful for an omnichannel social commerce strategy – for instance, an inquiry from Instagram can be responded to on WhatsApp if the user prefers, since Zoko unifies those channels. It’s not as broad as MessageBird or Twilio, but it covers key social messaging apps alongside WhatsApp.
• No-Code Chatbots & Automation: Zoko includes chatbot and automation features to handle repetitive tasks. Without coding, you can set up quick reply bots, FAQ bots, or workflow automations (like greeting new customers or gathering feedback post-purchase). While it may not have as advanced AI as some larger platforms, it’s sufficient to automate common interactions on WhatsApp.
• E-commerce Integrations: A big selling point for Zoko is its seamless integration with e-commerce platforms like Shopify, WooCommerce, PrestaShop, and popular payment gateways​. It can pull your product catalog into WhatsApp chats and push WhatsApp orders back to your store’s system. This CRM integration of customer and order data means you can track WhatsApp-driven sales easily. For example, abandoned cart WhatsApp notifications through Zoko can recover potentially lost sales.

Pricing: Zoko’s pricing is tiered by plan (Starter, Plus, Elite, Max) and includes a combination of fixed fees and conversation-based charges​. The Starter is around $34.99/month + usage, suitable for small businesses, while higher plans ($59.99 to $399+ monthly) cater to bigger teams with more features and included conversations. It’s not the cheapest, but it provides value by potentially replacing other tools (like a live chat and an email marketing tool) with WhatsApp.

Ideal Use Case:

If you run an online business that wants to leverage WhatsApp as a storefront and support channel, Zoko is built for you. For example, an ecommerce brand using Shopify can plug in Zoko to handle customer inquiries, send promotions, and even complete sales through WhatsApp. Unlike Interakt, which is more general, Zoko is tailored for online businesses and shopping experiences. It’s an excellent Interakt alternative for companies that prioritize WhatsApp commerce features and need to coordinate a large number of agents or conversations concurrently.

6. Freshchat (Freshworks) – Multichannel Customer Messaging Service

Freshchat (by Freshworks) is a modern customer messaging platform that enables businesses to have conversations with customers across various channels (web, mobile, WhatsApp, social). It originated as part of the Freshworks suite (alongside Freshdesk helpdesk), and over time has become a full-fledged omnichannel chat and messaging solution. If you’re looking for an Interakt alternative that extends beyond WhatsApp to a unified support solution, Freshchat is a strong candidate.

Key Features:

• Multiple Channels in One: With Freshchat, you can manage live chat on your website or app, WhatsApp messages, Facebook Messenger, Apple Business Chat, SMS, and more from one inbox. This centralized communication ensures your support agents don’t have to switch tools​. For instance, a customer might start on your website’s live chat and later continue the conversation via WhatsApp – Freshchat keeps the context unified.
• Proactive & AI-Powered Chatbots: Freshchat comes with AI chatbots (powered by Freshworks’ Freddy AI) that can handle common customer queries on any channel, including WhatsApp​. These bots can greet users, answer FAQs, collect information, and even hand off to humans when necessary. The AI can also provide agents with suggested answers or identify lead opportunities from conversations.
• Rich Messaging Features: On WhatsApp, Freshchat enables sending rich media, quick reply buttons, and template messages just like Interakt. Additionally, for live chat it offers features like co-browsing, screen sharing, and even video chat for high-touch support scenarios​. Such features are useful for technical support or demoing a product to a customer in real-time.
• Integrations with CRM & Knowledge Base: Freshchat easily integrates with Freshdesk (helpdesk software) and other CRM or knowledge base systems. Agents can see customer details or past tickets alongside the WhatsApp conversation. This context helps in providing personalized support. Freshchat also allows linking to your FAQ knowledge base so the bot or agents can quickly fetch help articles to answer customer questions.
• User-Friendly and Scalable: Freshchat is known for an intuitive interface that teams find easy to adopt. It also offers flexible pricing plans from free to enterprise, so you can scale up as your needs grow​. Interakt, in contrast, focuses mainly on WhatsApp and might require you to use separate tools for other channels, whereas Freshchat covers a broad range out-of-the-box​.

Pricing:

Freshchat (Freshworks) has a Free tier (limited features), and paid plans like Growth, Pro, Enterprise with per-agent pricing. For example, the Growth plan might be around ₹1,499/user/month (approx $18) in some regions​. The plans scale up based on additional bot sessions, AI, and advanced capabilities. If you’re a small business, you might even get by with the free plan (which supports a limited number of agents and chats) to start.

Ideal Use:

Freshchat is ideal if you want a holistic customer communication platform rather than a WhatsApp-only tool. A SaaS company, for instance, could use Freshchat to manage website chats for sales, WhatsApp for support follow-ups, and email or phone all in one system. If you’ve used Freshdesk or other Freshworks products, Freshchat integrates seamlessly, creating an end-to-end support ecosystem. In summary, Freshchat offers far more channels and features than Interakt (live chat, in-app, etc.)​. For businesses aiming for omnichannel customer engagement (not just WhatsApp) with an easy UI and AI assistance, Freshchat is a fantastic Interakt alternative.

7. AiSensy – No-Code WhatsApp Marketing Platform with Great Support

AiSensy is a rising star in the WhatsApp API space, notable for its no-code platform and emphasis on top-notch customer support. It’s an official WhatsApp Solution Provider and positions itself as a more affordable, feature-rich alternative for businesses frustrated with Interakt. AiSensy makes it easy to get started with WhatsApp Business API and scale your engagement to thousands of users quickly​.

Key Features:

• Fast Onboarding & No-Code Setup: AiSensy prides itself on speed – you can get approved on the WhatsApp Business API in as fast as 10 minutes and start messaging right away​. The platform requires no coding to use. Everything from building chatbot flows to sending broadcasts is handled in a user-friendly interface, making it accessible to non-technical marketers.
• Unlimited WhatsApp Broadcasts: Unlike some platforms that limit your contact lists or charge per contact, AiSensy allows you to broadcast messages to unlimited users (you’re only limited by WhatsApp’s own session rules)​. This is huge for growing businesses – for example, a retailer can send a promo to 100k customers in one go without worrying about hitting a cap.
• Automation & CRM Integrations: With AiSensy, you can automate a variety of messages: payment confirmations, abandoned cart alerts, order updates, appointment reminders, etc. by integrating your existing CRM or e-commerce platform​. It offers native integrations and webhooks to connect with Shopify, WooCommerce, Razorpay, HubSpot and more. This means WhatsApp can be woven into your other workflows easily – e.g., an abandoned cart on your site triggers an automatic WhatsApp reminder with a discount link.
• Chatbot and Live Chat Hybrid: AiSensy provides an AI-powered WhatsApp chatbot capability for 24x7 instant responses​. At the same time, it supports unlimited live agent dashboards for human agents to take over chats when needed​. This mix ensures customers always get an answer – bot for off-hours or simple FAQs, and human for complex queries. You can even have multiple agents handle different chats simultaneously, great for customer support teams.
• Outstanding Support and Guidance: One of AiSensy’s differentiators is its customer support. Users frequently praise AiSensy’s team for being very hands-on and helpful (via call, email, or WhatsApp). They even offer a free onboarding call when you purchase a plan to help you get set up, as well as assistance with template message strategy and chatbot integration​. If Interakt’s support felt lacking, AiSensy aims to fill that gap with a “white glove” approach.

Pricing:

AiSensy is quite cost-effective. It has plans starting as low as ₹999/month ($12) for the Basic plan (unlimited broadcasts included)​. The Pro plan at ₹2399 ($29) adds features like broadcast scheduling and click tracking​. All plans allow unlimited contacts and agents, which is a significant value compared to per-seat pricing models. There’s also an Enterprise tier for custom needs. Additionally, AiSensy helps you apply for the WhatsApp Green Tick verification for free (the coveted green checkmark badge)​ – a nice perk if you qualify.

Ideal For:

AiSensy is perfect for small to mid-sized businesses that want full WhatsApp marketing capabilities without breaking the bank. For example, a growing D2C brand or an edu-tech startup can use AiSensy to send bulk WhatsApp updates, automate student/lead notifications, and manage support – all on a lean budget. Its no-code, user-friendly approach means you won’t need a developer to implement complex workflows. And if you ever need help, their support is right there. In summary, AiSensy delivers the complete WhatsApp marketing solution (broadcasts, notifications, chatbots, live chat) with reliable support and a low cost, making it one of the best Interakt alternatives for 2025​.

8. DelightChat – Omnichannel Support and WhatsApp Marketing for E-commerce

DelightChat is a customer support and WhatsApp marketing platform tailored primarily for e-commerce businesses, particularly those on Shopify and similar platforms. It positions itself as an easy-to-use tool for small teams that need to manage customer conversations across channels and leverage WhatsApp for marketing. If you run an online store and need an Interakt alternative focused on efficient support + marketing on WhatsApp, DelightChat deserves a look.

Key Features:

• Shared Team Inbox (Omnichannel): DelightChat provides a unified inbox where you can handle customer messages from WhatsApp, email, Instagram, Facebook Messenger, and more​. This is great for an e-commerce support team that gets inquiries on multiple platforms. The team inbox comes with collaboration features (assigning tickets, tagging, internal notes) to ensure smooth handling of customer queries about orders, returns, etc.
• WhatsApp Broadcasting & Campaigns: Similar to Interakt, DelightChat lets you create and send WhatsApp broadcast messages to customers (with template approval). You can notify all customers about a flash sale, or send targeted messages like “we miss you” offers to lapsed shoppers. For Shopify stores, it even has plug-and-play flows for things like abandoned cart WhatsApp messages to recover lost sales​.
• Mobile App for Support on the Go: A unique perk of DelightChat is that it offers a mobile app for iOS/Android. This means your support team can reply to customers from their phone, which is handy for small businesses where employees might not be at a desk 24/7. You can quickly respond to a WhatsApp query or check a conversation thread right from the mobile app, maintaining speedy service.
• Analytics & ROI Tracking: DelightChat includes analytics to track team performance (response times, resolution times) and message engagement. It also emphasizes ROI tracking – for instance, if you send a WhatsApp campaign with a discount code, DelightChat can help track how many sales that campaign generated. This is useful for understanding the impact of your WhatsApp marketing efforts on revenue.
• E-commerce Integrations: It offers one-click integration with Shopify (its strongest integration), and also supports WooCommerce to a degree​. This allows pulling customer order info into conversations. For example, when a customer messages “Where is my order?”, the agent can see their order details from Shopify right in the DelightChat dashboard and respond immediately. This tight coupling with e-commerce systems helps resolve issues faster.

Pricing:

DelightChat’s pricing is a bit different – it’s contact-based. Plans might start around ₹2250/month for up to 2,500 contacts (approximately $30), and scale up for more contacts (e.g., ₹19,530 for 30k contacts)​. All plans include the full feature set (no feature gating), which is nice. They also offer a 14-day free trial for you to test everything​. The contact-based model means if you have a large list of customers, it can get pricey, but for many small stores it remains affordable. One thing to note is that each plan has a cap on the number of support tickets per month (if you exceed, there may be extra charges)​.

Ideal Use Case:

DelightChat is ideal for direct-to-consumer brands, Shopify merchants, and small e-commerce teams that want to streamline support and marketing. Suppose you run an online fashion store: with DelightChat, your team can answer customer questions (size inquiries, shipping issues) across email, Instagram, and WhatsApp in one place, and also send WhatsApp marketing blasts for new collections or restocks. It’s essentially a Shopify helpdesk + WhatsApp campaign tool in one, optimized for e-commerce workflows​

However, if your business is outside of e-commerce, DelightChat might feel limited – they don’t integrate with other CRMs or support non-commerce use cases as deeply (and they currently lack a chatbot feature)​. Also, if you require a WhatsApp chatbot or extensive integrations (like with custom systems), you might prefer other platforms. But for many online retailers, DelightChat hits a sweet spot by covering all key channels and making customer communication delightfully simple.

9. Trengo – Unified Customer Communication Inbox with WhatsApp

Trengo is an omnichannel customer engagement platform that provides a powerful unified inbox for all your communication channels, including WhatsApp. If your business handles a high volume of customer queries on email, WhatsApp, social media, etc., Trengo can greatly simplify your workflow by funneling everything into one collaborative space. It’s a great alternative to Interakt for those who need multi-channel support capabilities in addition to WhatsApp marketing.

Key Features:

• All Channels, One Inbox: Trengo’s hallmark is that it brings email, WhatsApp, Facebook Messenger, Instagram, SMS, voice calls, and live chat together​. Your team can see and respond to all incoming messages from these channels on a single dashboard. For example, an agent can reply to an email and the next ticket could be a WhatsApp message, without leaving Trengo. This unified view prevents the chaos of managing separate platforms for each channel.
• Team Collaboration & Assignment: Trengo offers a shared inbox with features like tagging, assigning conversations to team members, and leaving internal notes. If a WhatsApp inquiry is better handled by sales, it can be assigned to that team. Everyone sees which messages are in progress, preventing duplicate responses. This collaborative environment is excellent for efficiency and team transparency.
• Automation and Chatbots: You can set up automation rules in Trengo to handle repetitive tasks. For instance, you might automatically send an FAQ article link if a WhatsApp message contains the phrase “pricing”. Trengo also supports chatbot integration (and has its own simple bot builder) to deal with common questions or gather info before a human steps in​. These bots can work on WhatsApp and other channels, providing 24/7 first-line support.
• Integration with Other Tools: Trengo integrates with popular CRMs, e-commerce platforms, and productivity tools (e.g., HubSpot, Shopify, Slack, etc.)​. You can connect your CRM to view customer data next to a WhatsApp conversation, or push conversations into a ticketing system if needed. Trengo’s open API also allows custom integrations. This means your WhatsApp conversations can be linked with your customer database or order system, ensuring agents have context like order history when chatting.
• Customer Satisfaction Features: Going beyond Interakt’s scope, Trengo includes features like customer satisfaction surveys, a knowledge base module, and analytics on team performance​. For example, after a WhatsApp support interaction, Trengo can send a quick “How was your experience?” survey. These extra features help businesses measure and improve their service quality.

Pricing:

Trengo is priced per team (pack of 5 users) with plans such as Essentials, Premium, Enterprise. As of 2025, Essentials might be around $113/month (for 5 users)​ when billed annually, which includes core channels. Higher plans unlock more channels and features (e.g., WhatsApp and automation come in at the Premium tier ~$170/month for 5 users)​. While not the cheapest, the cost is justified for companies that truly use the multichannel capabilities – it can replace separate subscriptions for email, chat, and social messaging tools.

Ideal Use:

Trengo is best for customer support-focused teams and mid-sized companies that handle inquiries on many platforms. For instance, an online travel agency could use Trengo to manage booking questions coming in via email, WhatsApp, and Facebook, all in one queue. Agents can work together to ensure fast responses, and managers get a clear overview of all customer communications. Trengo also appeals to businesses that want to add WhatsApp into their channel mix while keeping operations consolidated – it’s one of the top alternatives for WATI users looking for more channels beyond just WhatsApp​.

Compared to Interakt, Trengo offers a broader communication suite: Interakt is mostly WhatsApp-centric, whereas Trengo covers the entire spectrum of customer communication (email to WhatsApp to voice)​. If your goal is to build an omnichannel helpdesk with WhatsApp included, Trengo is a fantastic choice.

10. Infobip – Enterprise-Grade WhatsApp Marketing & Customer Engagement

Infobip is a global cloud communications provider known for its carrier-grade platform used by enterprises worldwide. As an official WhatsApp Business Solution Provider, Infobip offers a comprehensive WhatsApp Business API solution alongside a suite of customer engagement products. If you are an enterprise or a rapidly scaling business looking for a reliable, all-in-one communications platform, Infobip stands out as a top Interakt alternative.

Key Features:

• Conversational Customer Journey Platform: Infobip enables you to design and deploy conversational marketing, commerce, and support use cases across the entire customer journey on WhatsApp​. This means from the first promotional message to transactional updates to post-purchase support, Infobip’s platform (via modules like Moments for campaigns, Answers for chatbots, Conversations for contact center) can handle it. For example, you can run a WhatsApp ad campaign, capture leads via a bot, then have your team follow up – all through Infobip.
• Omnichannel Reach: While Infobip’s WhatsApp solution is robust, it also connects with other channels: SMS, RCS, Telegram, Facebook Messenger, email, voice, and more. It’s truly omnichannel. You can orchestrate customer communications so that WhatsApp is integrated with your other touchpoints (maybe start with an SMS and then continue on WhatsApp once the user opts in, etc.). This flexibility ensures you meet customers on their preferred channel at each stage.
• Advanced WhatsApp Features: Infobip supports all the advanced features of the WhatsApp API – from interactive message templates (with buttons, lists) to rich media sending. Additionally, Infobip has introduced special features like native payments via WhatsApp in certain regions and two-way customer authentication flows. Essentially, anything WhatsApp API allows, Infobip stays at the forefront of offering it.
• Analytics and Optimization: Being enterprise-focused, Infobip provides detailed analytics: delivery reports, campaign performance, funnel drop-off rates, agent performance stats, etc. You can A/B test message templates or analyze what time of day gets the best response. This data-driven approach helps large businesses continually optimize their WhatsApp engagement for better ROI.
• Security and Reliability: Infobip’s platform is known for its reliability (with data centers worldwide) and compliance. They handle sensitive financial OTP messages, government service messages, etc., so security is top-notch. If your use case involves critical notifications (bank alerts, healthcare messages), Infobip’s infrastructure is well-suited. Additionally, they offer 24/7 support and even on-premise solutions for enterprise clients who need it.

Pricing:

Infobip typically offers custom pricing for its solutions, especially for WhatsApp. They’ll tailor a package based on your messaging volume and feature needs. While they might not publish fixed prices, user discussions indicate Infobip can be on the higher end, comparable to other enterprise solutions​.

However, they do have solutions for smaller businesses too, including self-service sign-up for WhatsApp in some cases. For any significant volume, expect to engage with their sales for a quote. The first 1,000 WhatsApp conversations per month are free (as per WhatsApp’s policy) regardless, and Infobip doesn’t mark up WhatsApp fees heavily; you mainly pay for their platform capabilities.

Ideal Use:

Infobip is ideal for large companies, enterprises, or tech-savvy businesses that want a one-stop platform for customer communications. For example, a bank or an airline might use Infobip to send WhatsApp boarding passes or transaction alerts, run promotional campaigns, and manage customer support – all integrated with their backend systems. Infobip can handle massive scale (millions of messages daily) which is beyond the scope of smaller players. If you’re currently using Interakt and finding it doesn’t scale or lacks certain enterprise features, Infobip could be the answer. It’s trusted by over 2,000 brands worldwide for WhatsApp connectivity​, showing its credibility.

In summary, Infobip offers an enterprise-grade, omnichannel engagement solution with WhatsApp at its core. While it may be more power (and cost) than a small business needs, it absolutely excels for high-volume, mission-critical WhatsApp use cases, making it a top competitor in 2025.

Conclusion: Choosing the Right WhatsApp Engagement Platform for 2025

Finding the perfect WhatsApp marketing and engagement platform comes down to your business’s specific needs – your budget, the channels you use, and the features you can’t live without. We’ve covered ten top Interakt alternatives ranging from all-in-one omnichannel platforms to specialized WhatsApp tools. Now it’s decision time:

• If you’re looking for the best overall value with powerful features, Sendwo is our #1 pick. It offers enterprise-level WhatsApp automation with a free-forever plan, making it easy to start small and scale up risk-free.
• For e-commerce brands, solutions like DelightChat or Zoko can boost your WhatsApp sales and support, thanks to their commerce integrations.
• If you need a unified inbox for multiple channels, consider Freshchat or Trengo to centralize all customer conversations (WhatsApp included) in one hub.
• Enterprise or high-growth business? Platforms like Twilio Flex and Infobip provide the heavy-duty customization and scalability you’ll need to serve millions of customers securely.
• And if top-notch support and ease-of-use are your priority, AiSensy offers a very friendly on-ramp with lots of guidance to maximize your WhatsApp ROI.

Ultimately, the goal is to elevate your customer communication. The right platform will help you respond faster, engage smarter, and convert more customers via WhatsApp and beyond. Take advantage of free trials (many of these tools offer them) and see which interface and features fit your workflow best.

Ready to supercharge your WhatsApp marketing? Don’t wait for competitors to win over your customers on chat – pick an alternative from this list and start delighting your audience on WhatsApp. For instance, you can sign up for Sendwo’s free plan today and launch your first WhatsApp campaign in minutes. Here’s to transforming your customer engagement and achieving new heights in 2025!

Empower your business with the right WhatsApp platform and watch your customer relationships thrive. 🚀