Manage WhatsApp Subscribers, Customer Data, Labels, and Conversations
Keep every customer profile organized with subscribers, labels, custom fields, assigned agents, notes, message sequences, live chat history, segmentation, and follow-up context inside one Sendwo workspace.
Turn your WhatsApp subscriber list into an organized customer database
Sendwo Contact Management helps you understand who your customers are, where they came from, what they need, and what action should happen next.
Labels and segments
Organize subscribers by lead stage, product interest, purchase status, campaign source, location, or support need.
Explore Labels & Segmentation →Campaign-ready contacts
Use subscriber data to send targeted broadcasts, template messages, drip campaigns, and reactivation campaigns.
View WhatsApp Marketing →Context for AI and agents
Give AI replies and human agents better context using labels, notes, custom fields, conversation history, and follow-up status.
See AI Chatbot →Capture, organize, segment, and follow up with every customer
Contact management is not only storage. It powers better broadcasts, smarter automation, cleaner team handoff, and more relevant customer communication.
Capture subscribers
Add contacts from WhatsApp campaigns, chatbot flows, forms, ecommerce events, ads, imports, and manual subscriber creation.
Organize profiles
Use labels, custom fields, notes, assigned agents, country filters, and channel-based subscriber managers.
Trigger campaigns
Send broadcasts, drip campaigns, WhatsApp templates, AI replies, chatbot flows, and segmented follow-ups.
Manage replies
Continue customer conversations from the shared inbox with live chat, AI Assistant, notes, and human handoff.
Manage subscribers across WhatsApp, Facebook, Instagram, Telegram, and more
Sendwo gives your team a structured way to manage contacts collected from different channels and use them for campaigns, chatbots, and support workflows.
Channel subscriber managers
- WhatsApp subscriber manager
- Facebook subscriber manager
- Instagram subscriber manager
- Telegram subscriber manager
- WeChat subscriber manager
- Subscriber search and filtering
Contact profile details
- Customer name and phone details
- Channel and account source
- Subscription status
- Country or location filters
- Recently added subscriber targeting
- Conversation window indicators
Audience preparation
- Build campaign lists
- Target recently added subscribers
- Use bot-based audience selection
- Prepare event and webinar lists
- Prepare ecommerce customer lists
- Create reactivation audiences
Customer movement
- Add subscriber to sequence
- Move customers across labels
- Send qualified leads to agents
- Update customer stage
- Route customers to live chat
- Track follow-up status
Segment customers with labels, fields, stages, and conversation context
Labels and custom fields help you move from generic bulk messaging to more targeted WhatsApp marketing and better team follow-up.
Label management
- Assign labels to subscribers
- Include labels in campaigns
- Exclude labels from campaigns
- Assign label after broadcast
- Use labels for lifecycle stages
- Separate warm, cold, and converted leads
Custom fields
- Create customer data fields
- Store lead requirements
- Capture product interest
- Store budget, city, category, or source
- Use field values in targeting
- Support personalized follow-ups
Segmentation filters
- Country-based filters
- Custom field filters
- Recently added subscriber filters
- Label inclusion and exclusion
- Channel-based segmentation
- Targeted subscriber count
Campaign relevance
- Send different offers to different segments
- Retarget interested users
- Suppress converted users
- Follow up on form submissions
- Build customer journey lists
- Improve broadcast quality
Give every agent the customer context they need before replying
Sendwo contact profiles connect with the shared inbox, so live chat agents can see labels, custom fields, notes, sequences, assigned agent, and AI assistance in one place.
Live chat contact view
- Assigned agent or manager
- Customer labels
- Custom fields
- Internal notes
- Message sequence
- Subscription status
Conversation controls
- Bot reply on/off
- AI reply on/off
- 24-hour WhatsApp window indicator
- Follow-up list
- Disable notifications
- Search and filter conversations
AI-assisted support
- AI Assistant sidebar
- Customer conversation analysis
- Smart reply helper
- AI reply support
- Better handoff from bot to human
- Faster response drafting
Team productivity
- Assign follow-ups to agents
- Keep customer history visible
- Use notes for internal coordination
- Track warm leads
- Separate support and sales conversations
- Improve team response consistency
Use contact data to send better campaigns, not random broadcasts
Sendwo Contact Management connects subscriber data with WhatsApp broadcasts, drip campaigns, chatbot flows, forms, ecommerce automation, and reactivation campaigns.
Broadcast targeting
- Target by labels
- Target by custom fields
- Target by country
- Target recently added subscribers
- Send template messages
- Assign labels after broadcast
Drip campaign usage
- Add contacts to sequence campaigns
- Run lead nurturing drips
- Send reminder messages
- Re-engage inactive subscribers
- Move contacts by behavior
- Build lifecycle follow-ups
Forms and chatbot data
- Save input flow responses
- Capture WhatsApp form data
- Use answers for segmentation
- Route leads by requirement
- Assign labels after form submission
- Trigger follow-up journeys
Ecommerce contact journeys
- Cart reminder audiences
- Order notification contacts
- Repeat buyer segments
- COD confirmation lists
- Catalog customer lists
- Post-purchase follow-ups
Use Sendwo Contact Management across sales, marketing, support, and ecommerce
Clean contact data helps every team send better messages, reply with context, and follow up at the right moment.
Lead management
Track new leads, assign labels, capture requirements, update fields, and move warm prospects into sales follow-up.
Broadcast segmentation
Send more relevant campaigns by filtering contacts using labels, countries, custom fields, and subscriber behavior.
Ecommerce customers
Segment cart abandoners, buyers, repeat customers, COD customers, and product-interest audiences.
Support contacts
Give agents context with labels, notes, issue fields, assigned manager, conversation history, and AI Assistant.
Agency client lists
Manage client audiences for campaigns, chatbot flows, drip campaigns, ecommerce stores, and remarketing journeys.
Event and webinar lists
Track registrants, reminders, attendance interest, replay follow-ups, and offer-based reactivation journeys.
More useful than a contact list. More practical than a heavy CRM.
Sendwo connects contacts directly with WhatsApp campaigns, chatbots, AI replies, shared inbox, ecommerce automation, and segmentation workflows.
| Capability | Basic contact list | Sendwo Contact Management |
|---|---|---|
| WhatsApp subscriber management | Basic storage | Campaign-ready subscriber profiles |
| Labels and segmentation | Limited | Available |
| Custom fields for targeting | Often missing | Available |
| Shared inbox context | Disconnected | Connected with live chat |
| Sequence and drip campaign usage | Needs extra tool | Connected |
| AI and agent handoff context | Not available | Supported inside inbox |
Organize your WhatsApp subscribers before your next campaign
Use labels, custom fields, agents, sequences, notes, and live chat context to send better campaigns and manage every customer conversation from one Sendwo workspace.
Contact management powers the rest of your Sendwo platform
Explore connected product pages for segmentation, broadcasts, drips, chatbots, forms, AI, ecommerce, analytics, and APIs.
Frequently asked questions about Sendwo Contact Management
Quick answers for businesses managing WhatsApp subscribers, customer data, labels, custom fields, campaigns, and live chat context.