Give unmatched messages a next step
Use No Match to offer a relevant fallback when an incoming message does not match your configured keywords.
Quick Actions for your chatbot
A new conversation. An unmatched message. A request for human help. Configure the quick actions available for each channel, so your chatbot has a clear way to respond.
Welcome a new conversation, offer a useful fallback and handle the switch between bot and human support. Order confirmation and cancellation replies have their own place, too.
Brands and teams that have used Sendwo.
Use No Match to offer a relevant fallback when an incoming message does not match your configured keywords.
Where supported, define what happens when a customer moves to a live agent and when the chat returns to your bot.
Manage the actions available for each platform in its Quick Actions dashboard, with a clear purpose for every response.
A story mention and an unmatched message need different responses. Keep Instagram’s four action settings together, so your replies can fit the interaction.
Give visitors a fallback when no keyword matches, acknowledge subscription changes and define the handoff between your bot and a live agent.
From the first bot interaction to a request for human help, keep common conversation events connected to the response you want customers to receive.
Alongside welcome, fallback and handoff actions, Telegram includes dedicated replies for shared phone numbers, email addresses, locations and birthdays.
A more complete chatbot experience
Your keyword journeys handle planned enquiries. Quick Actions give everyday system events and channel interactions their own response, without making customers find the perfect keyword.
Use the human and bot handoff actions on WhatsApp, Web Chat, Facebook Messenger and Telegram. Keep Instagram’s story and message actions focused on the interactions available for that account.
How businesses use Sendwo
Meet the people using Sendwo for communication, enquiry handling and follow-up.
Promotions, product updates and follow-up conversations with buyers.
AI-assisted guest questions, resort enquiries and booking conversations.
Click-to-WhatsApp enquiries, automated replies and lead handling.
Class communications, learning-session updates and student reminders.
Questions, answered
Quick Actions let you configure the responses or flows for supported system events and channel interactions. Examples include a bot starting, an incoming message matching no keyword, or a chat being handed to a human agent.
WhatsApp, Instagram, Web Chat, Facebook Messenger and Telegram. Each platform has its own set of actions, shown on this page.
They work alongside keyword replies. Keyword replies start a journey from configured trigger words. Quick Actions cover the specific events available on a channel, including No Match when no keyword is triggered.
WhatsApp, Web Chat, Facebook Messenger and Telegram include Chat with Human and Chat with Bot actions. These configure the transition to a live agent and back to the bot.
Yes. Those actions are available in the supplied WhatsApp, Web Chat, Facebook Messenger and Telegram dashboards, so the response can acknowledge a customer opting out or back in.
The Instagram dashboard includes No Match, Story Mention, Story Private Reply and Message Unsend Private Reply. Each has its own configuration entry.
Birthday Reply is the action for responding when a user shares their birthday. It is not presented here as an automatic annual birthday campaign.