Stop starting from scratch
Give recurring enquiries a ready path, instead of composing the same opening reply again.
Keyword reply automation
Connect “price”, “support” or “book” to the right chatbot conversation. Organize the contact, route the enquiry and keep useful data moving to your team’s tools.
Brands and teams that have used Sendwo.
Give recurring enquiries a ready path, instead of composing the same opening reply again.
Connect a keyword to a useful conversation, an appropriate team or a specific teammate.
Use optional labels, list changes and integrations to make the next interaction more relevant.
Flexible triggers
Customers do not all ask in the same way. Group relevant trigger words around one purpose and connect them to a chatbot that knows what should happen next.
Optional automation actions
The first message can do more than start a reply. Keep contacts organized and put the conversation in front of the people who should handle it.
Start with a keyword. Build a conversation your team can work with.
Optional connected actions
Keep keyword-driven enquiries connected to the systems your business already uses, without making every new conversation a separate manual handoff.
AI or drag and drop
A trigger opens the door. Your chatbot decides how useful the conversation becomes.
AI generation and revisions use Sendwo AI tokens. Available blocks and integrations depend on your channel and connected accounts.
Explore the AI Chatbot Builder ↗A conversation worth starting
Welcome the customer, ask what they are interested in, collect the details your team needs and offer a route to sales.
Built around the questions you receive
Build a dedicated journey for each kind of enquiry, across your connected messaging accounts.
Help customers understand their options, share relevant information and give your sales team a clear starting point.
Open a troubleshooting or information-gathering flow, with a path to the support role or teammate you choose.
Start a conversation that collects the relevant details and connects customers to the booking journey you have built.
Collect the information needed to understand an order enquiry and continue with the appropriate chatbot response.
One place to manage your triggers
Give your growing set of keyword replies a clear structure, so the right conversation remains easy to identify and maintain.
How businesses use Sendwo
Meet the people using Sendwo for communication, enquiry handling and follow-up.
Promotions, product updates and follow-up conversations with buyers.
AI-assisted guest questions, resort enquiries and booking conversations.
Click-to-WhatsApp enquiries, automated replies and lead handling.
Class communications, learning-session updates and student reminders.
Questions, answered
Keyword replies start a chatbot conversation when an incoming message matches the trigger keywords you configure. A keyword can lead into a simple response or a fuller journey with questions, actions and team routing.
Sendwo supports keyword replies for WhatsApp, Instagram, Facebook Messenger, Telegram and Web Chat. The available blocks, settings and connected actions can vary by channel.
Yes. You can group multiple trigger keywords in the same reference using commas to separate them. For example, price, pricing and cost can all belong to a pricing-enquiry journey.
You can choose Exact keyword match or String match. Exact keyword match is the option for specific configured keywords, while String match provides broader text matching. Preview and test the phrases you expect customers to send.
No. Automation Actions is optional. You can use the keyword trigger on its own, or add label changes, list changes and conversation assignment when those actions fit your workflow.
Yes. Select a team role to make the conversation available to members of that role, or select a specific team member to direct it to an individual user.
The optional integration settings support a webhook URL and a connected Google Sheet destination. Connect your Google account first so the available sheet destinations can appear in the selection.
Yes. Generate with AI can draft the conversation from your prompt using Sendwo AI tokens. You can review and refine it, place it on the canvas, test the journey and save. Drag-and-drop editing remains available.