Sendwo WhatsApp Forms

Build WhatsApp Forms With Screens, Fields, APIs, Sheets, and Live JSON Preview

Create native WhatsApp form journeys for lead capture, appointment booking, surveys, order details, support tickets, document collection, opt-ins, and customer onboarding using Sendwo’s visual Form Studio.

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★★★★★ 5-star experience Multi-screen forms HTTP API + Google Sheets Dedicated support on paid plans

WhatsApp Form Studio

Draft Ready

Lead Capture Flow Screen 1 of 3 · WhatsApp form layout

Import JSON · Add Screen

Screen 1: Customer Details

Heading

Name

Phone

City

Continue

Screen 2: Requirement

Service Interest

Marketing

Support

Sales

Demo

Upload Document

Submit

Build forms visually Add screens, fields, upload blocks, buttons, opt-ins, conditions, and submit actions without coding.

Connect form data Send replies, push data to HTTP API, save to Google Sheets, and continue automation after submit.

Trusted by growing brands, agencies, ecommerce teams, and service businesses

★★★★★ 5-star customer experience

WhatsApp-native data collection

Collect customer information without pushing users to long external forms

Use WhatsApp Forms for lead capture, bookings, support requests, order details, document uploads, surveys, feedback, and customer qualification.

BOOK

Booking and appointment forms

Collect preferred date, time, service type, branch, customer details, and booking reason inside WhatsApp.

Appointment Booking →

LEAD

Lead generation forms

Capture name, phone, city, requirement, budget, product interest, and sales intent from campaigns or chatbots.

Lead Templates →

ECOM

Order and support forms

Collect order details, return requests, support issues, COD confirmations, uploaded proof, and customer feedback.

Ecommerce Use Cases →

Form Studio fields

Use ready fields to build structured WhatsApp forms quickly

The Sendwo Form Studio includes fields for text, choices, uploads, opt-ins, conditions, and submit actions.

HeadingAdd section titles and instructions.

Text BodyExplain what the user needs to submit.

Text InputCollect name, email, city, or short answers.

TextareaCollect detailed requirements or support issues.

NumberCollect quantity, budget, age, order ID, or phone fields.

DateCollect appointment date, booking date, or delivery date.

DropdownLet users choose from structured options.

RadioCollect one clear answer from multiple options.

CheckboxCollect multiple choices or consent options.

Image UploadCollect images for support, KYC, or proof.

Document UploadCollect files, receipts, documents, or forms.

Opt-inCollect consent before continuing the journey.

Embed LinkAdd useful links inside the form journey.

If ConditionCreate conditional form paths.

Button LabelCustomize continue and submit actions.

Import JSONBuild faster using JSON import and preview.

Form workflow

From form creation to automated follow-up in five steps

Sendwo helps you build, publish, collect, store, and act on WhatsApp form submissions.

Create screens

Add one or multiple screens for customer details, requirement, upload, or confirmation.

Add fields

Use inputs, dropdowns, uploads, opt-ins, conditions, and buttons from the field library.

Set actions

Choose reply after submit, HTTP API, Google Sheets, labels, or internal follow-up actions.

Launch form

Use the form inside chatbot flows, broadcasts, CTAs, lead funnels, or customer journeys.

Follow up

Send replies, reminders, drip campaigns, support handoff, or sales follow-up after submission.

WhatsApp Form Builder

Build multi-screen WhatsApp forms with settings, submit actions, and live JSON

Sendwo’s WhatsApp Form Studio gives you a clean way to design forms, configure submit actions, and connect data with your automation workflows.

Flow Builder Chatbot Builder Marketing Automation API Overview

Multi-screen form builder

Create multiple WhatsApp form screens
Add screen IDs and unique field names
Use field library for structured form creation
Import JSON to build faster
Preview live JSON while building
Create flows for different business journeys

Submission actions

Reply after submit
Add reply template
Trigger HTTP API
Send form data to Google Sheets
Assign labels after submission
Notify your team for follow-up

Data capture and uploads

Collect customer details
Collect service requirements
Collect photos and documents
Collect appointment preferences
Collect survey or feedback answers
Collect consent through opt-ins

Automation connection

Use forms inside bot flows
Trigger drip campaigns after submission
Route high-intent leads to shared inbox
Use custom fields for segmentation
Send submitted data to external systems
Continue customer journey after form completion

Connected with Sendwo

Use WhatsApp Forms across campaigns, chatbots, inbox, ecommerce, and APIs

Forms are powerful when connected with labels, custom fields, campaigns, automation, shared inbox, and integrations.

Contact Management Labels & Segmentation Broadcast Analytics Integrations

Campaign to form

Send forms from WhatsApp broadcasts
Capture lead details after campaign clicks
Use forms for webinar or event registration
Collect customer interest from offers
Assign labels after submission
Measure campaign response quality

Chatbot to form

Start forms from bot replies
Collect details before human handoff
Qualify customers before sales routing
Use conditional form paths
Trigger AI or live chat after submission
Connect forms with flow blocks

Forms to inbox

Send submitted leads to shared inbox
Show labels and custom fields to agents
Add notes and follow-up context
Assign agents for manual confirmation
Use AI Assistant for replies
Track follow-up status

Forms to systems

Push form data through HTTP API
Save form data to Google Sheets
Connect with external CRM
Use webhooks for internal workflows
Update customer records
Fetch or sync data through integrations

Use cases

Build WhatsApp forms for real business workflows

Use Sendwo WhatsApp Forms whenever you need structured customer input inside a WhatsApp-first journey.

Lead qualification

Collect name, phone, city, requirement, budget, product interest, and sales readiness before agent follow-up.

Lead capture Qualification Sales

Appointment booking

Collect preferred date, time, service type, branch, concern, and confirmation details for bookings.

Booking Date Reminder

Support tickets

Collect issue type, order ID, screenshots, documents, urgency, and contact details before support handoff.

Support Upload Ticket

Ecommerce orders

Collect size, quantity, delivery details, COD confirmation, return request, exchange reason, or payment proof.

Orders COD Returns

Surveys and feedback

Collect satisfaction ratings, feedback comments, product experience, service quality, and review intent.

Feedback Survey Rating

Document collection

Collect identity proof, receipts, application documents, images, forms, and verification files through upload fields.

Upload Documents Verification

Why Sendwo WhatsApp Forms

More structured than chat replies. Easier than sending users to long external forms.

Sendwo keeps customer data collection inside WhatsApp journeys and connects submissions with automation, inbox, and integrations.

Capability	Manual WhatsApp data collection	Sendwo WhatsApp Forms
Structured form screens	Scattered chat replies	Multi-screen form builder
Field library	Manual questions	Inputs, dropdowns, uploads, opt-ins, conditions
Submission actions	Manual follow-up	Reply after submit, labels, API, Google Sheets
Data quality	Incomplete and inconsistent	Structured answers and required fields
Team handoff	Hard to track	Shared inbox, notes, labels, custom fields
Automation after submission	Mostly manual	Drips, chatbot flows, reminders, APIs, segmentation

Build your first WhatsApp form with Sendwo

Create lead forms, booking forms, support forms, order forms, feedback forms, and document collection journeys directly inside WhatsApp.

Start Free Book discovery call

Explore related Sendwo pages

WhatsApp Forms work better with the full Sendwo platform

Explore connected pages for flows, chatbots, automation, appointments, segmentation, analytics, ecommerce, and APIs.

FAQs

Frequently asked questions about Sendwo WhatsApp Forms

Quick answers for businesses using WhatsApp forms for leads, bookings, support, orders, uploads, surveys, and automation.

What are Sendwo WhatsApp Forms?

Sendwo WhatsApp Forms help businesses collect structured customer information through WhatsApp form screens using fields, uploads, opt-ins, submit actions, API, Google Sheets, and automation workflows.

Can I create multi-screen WhatsApp forms?

Yes. Sendwo supports multi-screen WhatsApp form creation with screen IDs, unique field names, field library, live JSON preview, import JSON, and form settings.

What fields can I add to a WhatsApp form?

You can use fields such as heading, text body, text input, textarea, number, date, dropdown, radio, checkbox, image, photo upload, document upload, opt-in, embed link, condition, and button label.

Can form submissions go to Google Sheets?

Yes. Sendwo WhatsApp Forms can connect submitted data with Google Sheets where configured, helping teams store lead, booking, survey, support, or order data.

Can I trigger an HTTP API after form submission?

Yes. Sendwo supports HTTP API connection for form submissions, so submitted data can be sent to external systems, CRMs, workflows, or internal tools.

Can I reply automatically after a form is submitted?

Yes. You can configure reply after submit and add reply templates so customers receive confirmation or next-step messages after completing the form.

Can WhatsApp Forms be used inside chatbot flows?

Yes. WhatsApp Forms can be connected with chatbot and flow journeys, making them useful for lead capture, booking, support routing, order details, and customer qualification.

Is there a free plan to start?

Yes. Sendwo offers a free forever plan for users who want to learn, experiment, and run smaller WhatsApp form and automation use cases before upgrading.