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January 31, 2025

How to Create a Facebook Messenger Chatbot in 5 Minutes?

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How to Create Facebook Messenger Chatbot

Are you losing leads due to missed Facebook messages and struggling to provide consistent customer support? A Facebook Messenger chatbot can help!

This blog post will show you how AI-powered chatbots can improve your customer support. We'll walk through creating a simple Facebook Messenger chatbot in just 5 minutes using Sendwo. Plus, we'll explore how Facebook live chat can empower your team to deliver even better support.

What is a Facebook Messenger Chatbot?

A Facebook Messenger Chatbot is a tool that allows you to automate responses to common customer questions directly within Facebook Messenger. By setting up pre-defined replies, the chatbot can instantly answer frequently asked questions, freeing up your time to focus on other critical business tasks. Essentially, it acts as a virtual assistant, handling routine inquiries so you don't have to.

How to Create Facebook Messenger Chatbot: Step-by-Step Guide

Step 1: Create a Free Sendwo Account

Signing up for Sendwo is a breeze! Simply visit https://bot.sendwo.com/register, enter your name, email, and password, and agree to the terms and conditions. Then, click the sign-up button, and you're all set.

Step 2: Connect your Facebook account and business page with Sendwo

To connect your Facebook account, navigate to "Connect Account" within the Facebook section. At the top of the screen, click the "Log In With Facebook" button. This will link your Facebook account to Sendwo, enabling you to create Messenger chatbots.

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Step 3: Creating a simple chatbot for Facebook messenger in 5 minutes

Create a simple chatbot in just 5 minutes! This blog post will show you how. Imagine you're an online English tutor selling a guidebook and online course. A chatbot can be a great way to boost sales. I'll walk you through creating one quickly and easily.

First, navigate to "Bot Manager" under the "Connect Account" option.

Next, if you have multiple Bot Accounts, select the one where you want to create your bot.

Finally, under "Bot Reply," click "Create" to start building your bot flow.

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After clicking on the create button. You will be redirected to the visual flow builder. And at first you will need to set up the Start Bot Flow component.

Start Bot Flow component

1. Trigger Keyword

Clicking "Create" takes you to the visual flow builder. Start by configuring the "Start Bot Flow" component. First, set trigger keywords (e.g., hi, hello, hi there) that will activate your chatbot when used in user messages.

2. Bot Title

Give a title to your bot.

3. User Labels

Organize your user base within the "Start Bot Flow" by using labels to categorize users. Easily add or remove labels to manage your users effectively.

4. Advanced Options

  • Automated Sequences: Engage bot users with integrated message sequences.
  • Team/Agent Routing: Direct conversations to the appropriate teams or agents for personalized support.
  • Google Sheets Sync: Transfer user data to Google Sheets for analysis and tracking.

When everything is rounded up your Start bot flow Component will look like this:

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5. Welcome Message

Once the Start Bot Flow component is set up, we'll create a welcome message for users who trigger the bot with the keywords we've defined. To do this, right-click on the canvas, select the Text component, and type your message in the text input field. Feel free to use my welcome message as a starting point!

“Hi! Welcome to Fluent Horizons 🙋

Want to improve your English language?

Get a FREE guide to common grammar mistakes now.”

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6. Buttons

To provide customers with the option of either receiving a guidebook or starting an online course, we need to add two buttons to our text component.

Drag two buttons from the Add Button socket.

Double-click on the first button to configure it. Give the button a name, such as "Get the Guide".

This button allows you to configure several actions when pressed:

  • Send a Message: Sends a direct message to the user.
  • Send a Flow: Starts a predefined conversation flow.
  • Send Website Link: Shares a specific webpage, such as your product website where they can see your products..

From there, you can:

  • Automatically engage users with a series of targeted messages using a Sequence Campaign.
  • Provide personalized assistance by assigning the conversation to a live agent.
  • Gain valuable insights by sending user data to a Google Sheet for analysis.
  • Enhance user experiences on your website by sharing customer data for personalization.

The same way we are going to add another button and let's name it “Start Online Course”.

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7. User Input Flow

To improve the user experience, our chatbot will now ask clarifying questions based on whether a user chooses the guide or the online course. We'll use the User Input Flow component to collect this information and provide more tailored responses. Here's how it works:

  1. To add the input flow: Drag the "User Input Flow" component from the library and drop it onto the "Get the Guide" button.
  2. To configure the flow: Double-click the component to open its settings.
  3. To create a new flow: Click "Add new input flow" and name it "English Language Course."
  4. To connect to other systems: Use the Webhook option to send user data to third-party applications like Shopify or WooCommerce.

First, use the "Send data to Google Sheets" option to enable data storage in your Google Sheet.

Next, create a user input flow called "Online English Course Input Flow" to gather information from those who choose "Start Online Course."

Finally, you can now collect general user information, including phone numbers and emails.

Start by dragging the "Question" component from the component library. Drop it onto the first step of your user input flow. The question component will be added for you.


Configure the Question:

  • Double-click the question component to open its settings.
  • Select 'Free Keyword Input' as the question type.
  • Enter the question: "Great! Just enter your email below and we'll send you the guide."
  • Set the 'Reply Type' to 'Email'.
  • Save User Data:
    • Choose to save the user's email in a Custom Field or a System Field within your chatbot platform.
  • Trigger Subsequent Actions:
    • Send a Sequence Message Campaign: Initiate a series of automated messages via Messenger, SMS, or email.
    • Add a 'Skip' Option: Allow users to skip answering the question and proceed to the next step in the chat.

Now, to complete the process, we'll add a Thank You Message component to confirm the user's email submission and a File component to instantly provide them with their guide.

In this same way we're going to add two more questions for the “Online English Course Input Flow”. 

In the first question input field we're going to select a question type with multiple choices. And in the input field: “We have two shifts available right now. Please select which shift is most suitable for you.”

And for the second question: “Please provide your email address to receive further details and confirm your course enrollment.”

Lastly let's add a thank you message and save the bot flow.

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Step 4: Check out Live Chat

Once you save your bot flow, it goes live. This means your bot will automatically respond to messages from customers who contact your business page or your personal account, depending on where you've configured the bot to operate. You can then observe the bot's interactions and use Sendwo's integrated Live Chat for Facebook Messenger to assist customers whenever they require further help.

Here's how you can use that:

Accessing Facebook Messenger Live Chat:

1. Navigate to the Sendwo dashboard.

2. Select the Live Chat option within the Facebook Section.

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This interface allows you to:

  • Engage in real-time conversations with customers.
  • Provide personalized support when needed.
  • Efficiently manage customer inquiries.
  • Multi Agent Shared Team Inbox for customer support.

Frequently Asked Questions:

How to create messenger chatbot social media for free?

Create a free Messenger chatbot using platforms like Sendwo. Sendwo's visual flow builder allows you to design chatbot flows with ease. While a completely free, enterprise-level chatbot for social media might not be available, Sendwo's free plan provides a valuable foundation for exploring chatbot creation and basic Messenger integration.

How to make a Messenger bot for free in Sendwo?

Sendwo offers 7 days free trial that lets you create a Messenger chatbot. You can use their visual builder to design your bot, add various features, and connect it to your Facebook Page. While not entirely free and unlimited, the 7 day trial plan is an excellent starting point for learning and building with Sendwo.

How to create a chatbot in Facebook Messenger?

Create Facebook Messenger Chatbots effortlessly with Sendwo. This user-friendly tool requires no coding, allowing you to design chatbots that answer customer questions, provide business information, and even process orders directly within Messenger. Simply connect your Facebook page to Sendwo to get started!

About The Author:

Puneet Sharma

I'm Puneet Sharma, Cofounder of Sendwo. I'm building SendWo, a WhatsApp BSP, to empower businesses with cutting-edge AI-powered WhatsApp chatbots. Passionate about simplifying customer communication and driving growth through innovative WhatsApp solutions.

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