September 25, 2023

Boosting Your Business with WhatsApp Business Web

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WhatsApp Business App owners have constants doubts regarding whether they can connect their business app to WhatsApp Business web. The answer to that question is yes you can and we will be discussing every aspect related to it in this article . So stay with us till the end.

What is WhatsApp Business Web?

WhatsApp Business Web is an extension of WhatsApp Business App where you can use the Business App from your browser. It links all your messages and media on your Business App to your WhatsApp Web and you can operate all you business app dealings on your pc. It is specially designed for small and medium-sized businesses to interact with their customers.

How to use it?

Follow these simple steps to use WhatsApp Web:

  1. Open WhatsApp Web website.
  2. Open your WhatsApp Business App.
  3. Tap three dots on top right corner and click on ‘Linked Devices’.
  4. Scan the QR code available on WhatsApp web to link your account.

All your message and media will be synced to your WhatsApp Web. Now you can use the WhatsApp Web to run your business.

Is your Data safe on WhatsApp Business Web?

The answer to it is YES, for sure. It offers end-to-end same as Business App. WhatsApp Web contains a code verify security feature to control the security of your web browser.

Is there a WhatsApp Business App for desktops?

Unfortunately Meta hasn’t launched a dedicated app for desktops, you can also use WhatsApp Web on your desktops. WhatsApp Web makes the process of interacting with a large number of customers easier and it’s set-up is same as your Business App.

Features and Benefits of WhatsApp Business Web:

Some of the key features that make WhatsApp Business Web an efficient tool for business owners are:

1. Four people can log in from different pc’s and laptop’s at the same time, allowing your team to tackle large number of customers quickly and efficiently.

2. It is very useful if your business has shared devices for communications.

3. You can provide multi-agent customers support directly from PCs.

4. WhatsApp Business Web has all the feature and functionalities of Business App.

5. You can set ‘AWAY’ and Greeting messages on WhatsApp web.

6. Also you can set personalized labels for your conversations.

7. Your phone doesn’t need to be online to use WhatsApp web after you have linked your devices.

8. Using WhatsApp Web gives you the flexibility and convenience of using WhatsApp Business web for communication and other work related tools simultaneously.

How WhatsApp Business App allow business to grow

WhatsApp Business Web helps business to grow and streamline it operations by allowing convenient and efficient way to communicate with customers. Let us see how :

  1. Amplifying Customer Interactions : Offers businesses to directly respond to the customer inquiries and messages. It leads to satisfied customers and increased loyalty to the business.
  2. Enhanced Customer Service : It is a great tools which enables businesses to offer features like quick replies, labels, and automated messages. This not only helps in improving the efficiency but at the same time effectiveness of customer service.
  3. Driving Sales : With a personalized interface with the customers it helps to build a satisfied, strong and loyal relations which leads to driving sales and booming revenue.
  4. Cost Efficient : Offers businesses to directly address queries and provide support systems which reduces the cost of customer service and other operations parallel to it.
  5. Deepening Outreach : It can be accessed with an internet connection from any part of the world which help businesses reach more customers and expand their customer base.
  6. Customization : It allow customers to easily initiates conversations with different businesses on WhatsApp. This helps businesses to provide more customized conversations and one to one relation with the customers.
  7. Increasing Efficiency : It automate and streamline the business process, such as order confirmations, delivery updates, and customer service, which can help businesses increase efficiency and save time.

How to download WhatsApp Business Web?

You can simply download WhatsApp Desktop App on your desktop by going to the app store and installing it on your laptop or PC.

Learn to use WhatsApp Business App for PC : Windows Desktop App

Follow these steps to install and use WhatsApp Web App for Windows Desktop:

1. Download the WhatsApp Desktop app from Microsoft Store. Open the App on your desktop. A QR code will be displayed on your screen similar to the WhatsApp Business Web login.

2. Open the WhatsApp Business Application on your phone and go to Linked Devices and click on Link a Device.

3. Scan the QR Code on your phone and all your chats and media will be linked to your WhatsApp Desktop App.

Learn to use WhatsApp Business App for PC : Mac Desktop App

1. Download the WhatsApp Desktop app from The App Store. Open the App and you will see a QR code on your screen.

2. Open the WhatsApp Business Application on your phone and go to Linked Devices and click on Link a Device.

3. Scan the QR code on your phone and get started.

Learn to use WhatsApp Business Web on a Browser:

1. Go to . A WhatsApp Business Web QR code will be displayed on the screen for you.

2. Open the WhatsApp Business Application on your phone, go to Linked Devices and click on Link a Device.

3. Use your phone to scan the QR code shown on your desktop screen. Once your account is connected, you can start using WhatsApp Web for Business account on your browser.

WhatsApp Business Desktop for Multiple Users:

WhatsApp Business Web is great for small businesses where 5 devices are sufficient. However, as your business grows and you need more people to manage your WhatsApp Business Account, you’ll have to sign up for WhatsApp Business API.

What are the differences between WhatsApp Web and Desktop?

There’s not much difference between the dedicated app on Windows and Mac as compared to the WhatsApp web. The interface is same just the dedicated apps have the options of using the keyboard shortcuts, also making voice and video calls.


1. Limited number of WhatsApp Broadcast : Through WhatsApp Web you can only broadcast messages to 256 recipients. It’s a relatively low number if you are looking to expand your business and explore new markets.

2. Restriction on number of login devices : WhatsApp Business Web only allows you to log in from 4 devices and one phone device. A brand though may require more number of devices to manage their services.

3. No greater options for scheduling messages : You can only schedule greeting and away messages on WhatsApp Business web.

4. Limitation of Chat Automation : You cannot integrate a chatbot to answer all the FAQs, sales, support queries and others on WhatsApp Business web. You can only automate canned replies in a very small number.

5. Integrations With CRMs & third-party apps : WhatsApp Web does not allow integration of CRM and Chat automation apps.

6.No interactive messaging :WhatsApp Web does not include the option to list messages or reply buttons which are available on WhatsApp Business app.

To overcome the limitations faced by businesses pointed out above, SendWo is a great tool offering WhatsApp Marketing Solutions like Bulk Sender, Auto Responders, Chatbots and many more

You can avail the services of ‘SendWo‘ to automate and improve your conversations, contact management, ads etc. If you want to build your brand on WhatsApp then SendWo is the perfect solution to all your problems.

About The Author:

Mohit Prasad

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