Businesses seeking to engage customers beyond the immediate 24-hour window can significantly benefit from WhatsApp message templates. In this article, we'll guide you through the seamless creation of WhatsApp message templates directly within Sendwo, streamlining your messaging strategy.
Templates empower businesses with the ability to craft rich, structured messages incorporating media, making them invaluable tools for effectively delivering announcements, confirmations, and reminders.
Why Templates Matter:
- Go Beyond 24 Hours: Engage customers outside the immediate messaging window.
- Structured & Rich: Deliver impactful messages with images, videos, and interactive elements.
- Streamline Operations: Automate announcements, confirmations, and reminders effortlessly.
Introducing Carousel Templates:
- Captivate Your Audience: Create visually appealing carousels to showcase multiple products, offers, or updates.
- Easy to Use: Send carousels seamlessly through live chat, broadcasts, or automated bot flows.
- Learn More: Discover how to create stunning WhatsApp Carousel Templates with Sendwo in our dedicated guide.
Leverage the WhatsApp Cloud API:
Creating Message Templates in Sendwo
1. Accessing Message Template Creation:
- Navigate to the Sendwo dashboard.
- Go to "Bot Manager" and select the desired bot account.
- Click on the "Message Template" option.
2. Creating Variables (Optional):
- Scroll down to the "Template Variable" section.
- Click "Create."
- Enter the variable name in the provided field.
- Click "Save."
3. Creating a Message Template:
- Scroll up to the "Message Template Settings" section.
- Click "Create."
- Template Name: Enter a descriptive name for the template.
- Message Body:
- Compose the message content.
- Insert variables (if created) using the appropriate syntax (e.g.,
{{variable_name}}).
- Footer Text (Optional): Add any desired footer text.
- Quick Reply (Optional):
- If needed, enable the "Quick Reply" option.
- Enter the button text in the designated field.
- Click "Save."
Congratulations! Your message template has been successfully created.
To use this template for broadcasting, live chat, or integrated platforms like Shopify and WooCommerce, it must first be approved.
Once approved, you can seamlessly integrate this template into your communication workflows.
For a step-by-step guide on creating message templates for WhatsApp, please refer to our video tutorial.
